Contact us
Find phone numbers and contact information at VA Finger Lakes Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Finger Lakes health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Finger Lakes health care.
Mailing address
Bath VA Medical Center
76 Veterans Avenue
Bath , NY 14810-0810
Main phone: 607-664-4000
Mental health clinic: 607-664-4300
Canandaigua VA Medical Center
400 Fort Hill Avenue
Canandaigua, NY 14424-1159
Main phone: 585-394-2000
Toll-free: 888-823-9656
To use TeleType (TTY) services: 711
A – F
Freedom of Information Act (FOIA) 607-664-4823
G – M
Grounds Canandaigua VA 585-393-7432
Homeless Veterans 585-313-8692
Integrity & Compliance & Integrated Ethics 607-664-4810
N – Z
Post 9/11 Bath (607) 664-4542
Post 9/11 Canandaigua (585) 393-7412
Recreation
Canandaigua VA 585-393-7370
Bath VA 607-664-4454
Transportation Canandaigua VA 585-393-7431
Whole Health 585-393-8583
Women Veterans 607-664-4662
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Finger Lakes Health System.
Phone: 585-330-5720
Email: lydia.delgado1@va.gov
After hours or on weekends, call the operator at 585-393-8237, ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by Bath VAMC
Email: VHABANFOIARequests@va.gov
Fax: 607-664-4822
Mail:
Bath VA Medical Center
FOIA Officer
Building 76 Office 229
76 Veterans Avenue
Bath, NY 14810
For questions about your request to Bath VAMC
Phone: 607-664-4823
Requesting records maintained by Canandaigua VAMC
Email: VHACANFOIARequests@va.gov
Fax: 585-393-8342
Mail:
Canandaigua VA Medical Center
FOIA Officer
Building 1 Office 108
400 Fort Hill Avenue
Canandaigua, NY 14424-1159
For questions about your request to VA Finger Lakes
Phone: 585-393-7661
Additional FOIA request information
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Review VA’s requirements for a FOIA request, including sample requests.
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See the VA FOIA Library, which publishes commonly requested records.
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If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Finger Lakes.
Report an issue
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Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018