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Contact us

Find phone numbers and contact information at VA Finger Lakes Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Finger Lakes health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Finger Lakes health care.

Mailing address

Bath VA Medical Center

76 Veterans Avenue 

Bath , NY 14810-0810

Main phone: 607-664-4000

Mental health clinic: 607-664-4300

Canandaigua VA Medical Center

400 Fort Hill Avenue

Canandaigua, NY 14424-1159

Main phone: 585-394-2000

Toll-free: 888-823-9656

To use TeleType (TTY) services: 711

A – F

Freedom of Information Act (FOIA) 607-664-4823

G – M

Grounds Canandaigua VA  585-393-7432

Homeless Veterans 585-313-8692

Integrity & Compliance & Integrated Ethics  607-664-4810

N – Z

Post 9/11 Bath  (607) 664-4542

Post 9/11 Canandaigua  (585) 393-7412

Canandaigua VA 585-393-7370

Bath VA 607-664-4454

Transportation Canandaigua VA  585-393-7431

Whole Health  585-393-8583

Women Veterans  607-664-4662

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Finger Lakes Health System.

Phone: 585-330-5720

After hours or on weekends, call the operator at 585-393-8237, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by Bath VAMC

Fax: 607-664-4822

Bath VA Medical Center
FOIA Officer
Building 76 Office 229
76 Veterans Avenue
Bath, NY 14810

For questions about your request to Bath VAMC

Phone: 607-664-4823

Requesting records maintained by Canandaigua VAMC

Fax: 585-393-8342

Canandaigua VA Medical Center
FOIA Officer
Building 1 Office 108
400 Fort Hill Avenue
Canandaigua, NY 14424-1159

For questions about your request to VA Finger Lakes

Phone: 585-393-7661

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610
Fax: 630-792-5636

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018