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Operating status

VA Finger Lakes health care facility operating statuses and emergency information.

Situation updates and information

Situation update

Friday, Apr 1, 5:30 p.m. EST

Updated Visitation Policy for VA Finger Lakes Healthcare System facilities.

The following guidelines have been established to ensure the safety of our Veterans and staff.

Veteran patients who are sick or suspected of having COVID should contact their primary care team before coming to the clinic for treatment or testing. If you are sick or suspected of having COVID, please help us to minimize risk of further infection by calling first before visiting any of our facilities.

We are a federal healthcare facility and do require that masks be worn at all times, regardless of vaccination status. Changes in state or community guidelines do not affect our posture. We are currently requiring medical masks (no cloth masks), covering the nose and mouth, and can provide one to you if needed. We  look forward to the time when we can relax these guidelines and know that we can only reach it through your diligence, respect, and cooperation.

Please social distance; stay 6 feet apart from other people. Visitors stay in patient’s room whenever possible. Smoking is not permitted on VA property. If you smoke, please bring nicotine replacement.

Thank you for helping us keep our Veterans and staff safe.

Facility operating statuses

Canandaigua VA Medical Center
Limited services and hours
Due to the COVID -19 pandemic Veterans need to call first before coming to the Medical Center unless they have a scheduled appointment. Your VA provider will offer you a number of safe ways to receive care.
  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Bath VA Medical Center
Facility notice
The Bath VA is currently open 8:00 a.m. to 7:00 p.m. Due to the COVID -19 pandemic Veterans need to call first before coming to the Medical Center unless they have a scheduled appointment. Your VA provider will offer you a number of safe ways to receive care.
  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Coudersport VA Clinic
Limited services and hours
Due to the COVID -19 pandemic Veterans need to call first before coming to the Medical Center unless they have a scheduled appointment. Your VA provider will offer you a number of safe ways to receive care.
  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Elmira VA Clinic
Limited services and hours
Due to the COVID -19 pandemic Veterans need to call first before coming to the Medical Center unless they have a scheduled appointment. Your VA provider will offer you a number of safe ways to receive care.
  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Rochester Calkins VA Clinic
Limited services and hours
Due to the COVID -19 pandemic Veterans need to call first before coming to the Medical Center unless they have a scheduled appointment. Your VA provider will offer you a number of safe ways to receive care.
  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Rochester Clinton Crossings VA Clinic
Limited services and hours
Rochester Clinton Crossings VA Clinic at 919 Westfall Road is open. We are in Building B.
  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Wellsboro VA Clinic
Limited services and hours
Due to the COVID -19 pandemic Veterans need to call first before coming to the Medical Center unless they have a scheduled appointment. Your VA provider will offer you a number of safe ways to receive care.
  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Wellsville VA Clinic
Limited services and hours
Due to the COVID -19 pandemic Veterans need to call first before coming to the Medical Center unless they have a scheduled appointment. Your VA provider will offer you a number of safe ways to receive care.
  • Everyone must wear a mask and practice physical distancing.
  • We may screen you for COVID-19 symptoms at the entrance.
  • Approved visitors only. Ask your care team who can visit.
  • Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Emergency information

Patient resources

Emergency: 911

Veterans Crisis Line: 988, select 1)

24-hour nurse: 888-838-7890

Change your appointment: 585-393-7401

National Veterans Helpline: 800-507-4571

Patient locator: 585-394-2000 or 800-204-9917

Pharmacy refill: 518-626-7449

Staff locator: 866-233-0152

Telephone care: 888-838-7890