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Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA Finger Lakes health care facility.

Refill your prescriptions

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 10 days before your supply runs out.

We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Phone refills (automated refill line)

585-393-7122
800-585-9722 (toll free from outside the Finger Lakes area)

Mail refills

Mail back the refill request form that comes with your prescription to the provided address.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at one of our VA Finger Lakes health care pharmacies.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.

Bath VA Medical Center

Outpatient Pharmacy
Building 76, First floor
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET

Canandaigua VA Medical Center

Outpatient Pharmacy
Building 33 moving to building 7 Monday, August 23, 2021.
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET

Rochester Calkins VA Clinic

Outpatient Pharmacy
260 Calkins Road
Rochester, NY 14623-4210
Hours: Monday through Friday, 7:30 a.m. to 4:00 p.m. ET

Contact us with questions about your prescriptions

Pharmacy support

Phone: Coming soon!
Hours: Coming soon!

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.

You can find the large blue MedSafe boxes at:

  • Canandaigua VA Medical Center basement ,  Building 1
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