Find phone numbers and contact information at VA Hines Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient Help and Resources
TOP 10 PHONE NUMBERS AT HINES VA
Need to speak with your PRIMARY CARE PROVIDER (Hines or the CBOCs) or MEDICINE SUBSPECIALTY/SURGICAL PROVIDER(S) or need to SCHEDULE or CANCEL AN APPOINTMENT?
Call: 708-202-2707. If they are unable to transfer you directly to the clinic you need, ask them to send a message (called a Message Manager) on your behalf to request a return call. You may also send a MyHealthEVet Secure Message (a form of email) to the clinic you need.
Questions about MYHEALTHEVET?
Need to notify VA that you went to a NON-VA EMERGENCY ROOM?
Questions about bills for care received outside the VA?
Questions about VA BILLING?
Questions about MISSION ACT (COMMUNITY CARE) REFERRALS?
Questions about TRAVEL benefits or TRAVEL PAY?
Need to speak to a PATIENT ADVOCATE?
Need to obtain copies of your VA MEDICAL RECORDS?
Need to UPDATE YOUR ADDRESS OR PHONE NUMBER or are you ENROLLING for care or questions about your eligibility?
See suggestions for omission on the phone directory.
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Hines Healthcare System.
After hours or on weekends, call the operator at 708-202-8387 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Hines Healthcare System
Edward Hines Junior Hospital
Release of Information Office
5000 South 5th Avenue
Hines, IL 60141
For questions about your request to VA Hines Healthcare System
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to firstname.lastname@example.org instead of VA Hines.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at email@example.com
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181