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Updated Visitation Guidance | July 18, 2022

Visitation Policy: Effective July 18, 2022, Hines VA will allow up to two visitors per day for a maximum of two hours. Visitors of the Acute Medical Care and Residential Care Facility must be over 14 years for indoor visits. Outdoor visits are allowed for visitors over 10-years-old. Visitation for outpatients and the emergency department have not not changed.

All guests must be screened upon entering and wear a medical-grade facemask while inside the facility. Medical-grade masks are available at all entrances for those in need. Social distancing and hand sanitization throughout the facility is required. Vaccination and outdoor masking are strongly encouraged.

COVID-19 Vaccines and Boosters: All Veterans, spouses and caregivers can get a COVID-19 vaccine and booster at VA by appointment or walk-in clinic. Visit our vaccine information page.

Flu Vaccination

Flu shots are now available at all Hines VA Hospital PACT Clinics and CBOCs, during regular clinic hours. Availability will continue throughout the 2022/2023 flu season.

Flu shots are given on a walk-in basis. Veterans can receive their flu shot separately or while receiving other care at Hines. For more information, call the Flu Vaccination Hotline at 708-202-8358.

Curbside/drive-thru flu vaccinations will become available at Hines VA Hospital starting Sept. 28, 2022, outside Bldg. 1, C-Lobby. No appointment is needed. Curbside vaccinations will be open Monday thru Friday from 8 a.m. to 3:30 p.m.

Veterans are also encouraged to receive a COVID-19 booster or initial vaccination. Bivalent boosters are available to those at least two months removed from their last vaccination or conventional booster dose, regardless of vaccine type. To schedule a COVID-19 Vaccination or booster, call 708-202-7243.

Learn what the PACT Act means for your VA benefits

Operating status

VA Hines health care facility operating statuses and emergency information.

Facility operating statuses
Emergency resources

Facility operating statuses

Edward Hines Junior Hospital

Limited services and hours

Hines VA Hospital is available for virtual video/telephone care and in-person appointments. Due to COVID-19, face mask & screenings are required for clinic entry.

Everyone must wear a mask and practice physical distancing.
We may screen you for COVID-19 symptoms at the entrance.
Approved visitors only. Ask your care team who can visit.
Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Aurora VA Clinic

Limited services and hours

Aurora VA is available for virtual video/telephone care and in-person appointments. Due to COVID-19, face mask & screenings are required for clinic entry.

Everyone must wear a mask and practice physical distancing.
We may screen you for COVID-19 symptoms at the entrance.
Approved visitors only. Ask your care team who can visit.
Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Hoffman Estates VA Clinic

Limited services and hours

Hoffman Estates VA is available for virtual video/telephone care and in-person appointments. Due to COVID-19, face mask & screenings are required for clinic entry.

Everyone must wear a mask and practice physical distancing.
We may screen you for COVID-19 symptoms at the entrance.
Approved visitors only. Ask your care team who can visit.
Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Joliet VA Clinic

Limited services and hours

Joliet VA is available for virtual video/telephone care and in-person appointments. Due to COVID-19, face mask & screenings are required for clinic entry.

Everyone must wear a mask and practice physical distancing.
We may screen you for COVID-19 symptoms at the entrance.
Approved visitors only. Ask your care team who can visit.
Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Kankakee County VA Clinic

Limited services and hours

Kankakee VA is available for virtual video/telephone care and in-person appointments. Due to COVID-19, face mask & screenings are required for clinic entry.

Everyone must wear a mask and practice physical distancing.
We may screen you for COVID-19 symptoms at the entrance.
Approved visitors only. Ask your care team who can visit.
Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

LaSalle VA Clinic

Limited services and hours

LaSalle VA is available for virtual video/telephone care and in-person appointments. Due to COVID-19, face mask & screenings are required for clinic entry.

Everyone must wear a mask and practice physical distancing.
We may screen you for COVID-19 symptoms at the entrance.
Approved visitors only. Ask your care team who can visit.
Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Oak Lawn VA Clinic

Limited services and hours

Oak Lawn VA is available for virtual video/telephone care and in-person appointments. Due to COVID-19, face mask & screenings are required for clinic entry.

Everyone must wear a mask and practice physical distancing.
We may screen you for COVID-19 symptoms at the entrance.
Approved visitors only. Ask your care team who can visit.
Ask your team about phone or video appointment options.

Check on Mondays for each facility’s latest guidelines.

Emergency information

Patient resources

Emergency: 911

Veterans Crisis Line: 988, select 1

24-hour nurse: 708-202-3800

Change your appointment: 708-202-8387, select 3

Media inquiries: 708-202-5627

National Veterans Helpline: 800-507-4571

Patient locator: Not available

Pharmacy refill: 708-202-2375

Staff locator: Not available

Telephone care: 708-202-3800

Monday through Friday, 8:00 a.m. to 4:00 p.m. CT
Evenings and Weekends, Coming soon!