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Learn what the PACT Act means for your VA benefits

Patient advocates

The patient advocates at VA Houston health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.

Connect with a patient advocate

To speak to a Patient Advocate, please call 713-794-7884.

Peggy_J_Franklin

Peggy J. Franklin

Chief, Patient Advocacy Division

VA Houston health care

Phone: 713-791-1414, ext. 23193

William_Eric_Babers

William Eric Babers

Patient Advocate/Veterans Experience Specialist

VA Houston health care

Phone: 713-791-1414, ext. 22448

Patient Advocate

Aslie Burnett

Patient Advocate/Veterans Experience Specialist

VA Houston health care

Phone: 713-791-1414, ext. 26990

Patient Advocate

Wendi Garcia

Patient Advocate/Veterans Experience Specialist

VA Houston health care

Phone: 713-791-1414, ext. 27884

Photo of Edwin Guobadia.

Edwin Guobadia, PhD

Social Worker/Patient Advocate

VA Houston health care

Phone: 713-791-1414, ext. 21210

Patient Advocate

Darnell Hunter

Patient Advocate/Veterans Experience Specialist

VA Houston health care

Phone: 713-791-1414, ext. 27884

Patient Advocate

Tanya Lucky

Patient Advocate/Veterans Experience Specialist

VA Houston health care

Phone: 713-791-1414, ext. 27884

Lashuida_Jackson

Lashuida Jackson

Patient Advocate/Veterans Experience Specialist

VA Houston health care

Phone: 713-791-1414, ext. 24812

Lillie Swafford, Patient Advocate

Lillie T. Swafford

Patient Advocate/Veterans Experience Specialist

VA Houston health care

Phone: 713-791-1414, ext. 21851

Alternatively, the Patient Advocates can be reached through Secure Messaging on My HealtheVet by sending a message to HOU-Veterans Experience Service Center HOU_ADMIN.

 

 

Care we provide at VA Houston

Our patient advocates work hard to make sure you receive the best possible care. They offer help with:

  • Patient concerns with the care team
  • Advocating for patient and family rights

If you are having difficulties with your service-connected rating, compensation, or pension, please contact the Houston VA Regional Office at 713-383-1999 or 800-827-1000 or the Texas Veterans Commission at 713-794-7785.

Additional contacts
Beaumont Patient Advocate Latrecia Garrett 409-981-8550, Ext. 10613
Lufkin Patient Advocate Heather Perkins 936-671-4363, Ext. 11155
Conroe Patient Advocate Chrystal Henderson 936-522-4010
Galveston Patient Advocate David Hendricks 713-791-1414, Ext. 12506
Humble Administrative Officer Guadalupe Montana 713-791-1414, Ext. 20870
Katy Patient Advocate Diane Caldwell 281-578-4600, Ext. 11535
Lake Jackson Patient Advocate Sharon Bondy 979-230-4852, Ext 11432
Richmond Patient Advocate Joseph Kendrick 832-595-7700, Ext. 10129
Sugar Land Patient Advocate Joseph Kendrick 281-275-8900
Texas City Patient Advocate David Hendricks 713-791-1414, Ext. 12506
Tomball Patient Advocate Martha M. Chandler 281-516-1515

Patient Visit Surveys

After your visit, you may receive a questionnaire or survey about your most recent visit. We encourage Veterans to use these surveys to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right, and use these compliments to recognize our staff.

  • Survey of Healthcare Experience of Patients (SHEP): A confidential questionnaire by mail asking you about your recent outpatient or inpatient care at our medical center or community based outpatient clinic.
  • Veteran Signals (VSignals): Patients are randomly selected to participate in a survey after a face-to-face, telephone, VA Video Connect visit, or prescription refill.
  • Press Ganey: Patients are randomly selected to participate in a survey about a recent visit.

Veteran feedback

Aside from the surveys above, Veterans have a few other options on how to provide us feedback.

  • Share your Experience” forms: There are “Share Your Experience” boxes with feedback forms located outside the prime care clinics, near the red elevators in the main lobby, and a couple of other locations in the facility. Complete the form provided and leave it in the box.
  • Digital comment card: Veterans can complete a digital comment card online. A QR code for this site is also on the “Share your Experience” boxes around the facility and on Pre-visit checklists forms that are handed out to all Prime Care patients in Houston and our Community Based Outpatient Clinics.