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Patient advocates

The patient advocates at VA Illiana health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.

Connect with a patient advocate

Jessica Crockett

Patient Centered Care Coordinator

VA Illiana health care

Phone: 217-554-3136

Email: Jessica.Crockett@va.gov

Cynthia Knee

Patient Advocate

VA Illiana health care

Phone: 217-554-4968

Email: Cynthia.Knee@va.gov

Shawnnette Marbury-Jones

Patient Advocate

VA Illiana health care

Phone: 217-554-4968

Email: Shawnnette.Marbury-Jones@va.gov

Mia Reifsteck

Patient Advocate

VA Illiana health care

Phone: 217-554-5286

Email: mia.reifsteck@va.gov

Care we provide at VA Illiana health care

Our patient advocates work hard to make sure you receive the best possible care. They offer help with:

  • Patient concerns with the care team
  • Advocating for patient and family rights