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Tele-Urgent Care & Tele-Emergency Care is now available

If you are experiencing non-life-threatening symptoms, call urgent tele-health care at (317) 554-0000. Press ‘3’ and ask for the triage nurse team.

Did you know the VA provides same-day 24/7 care for a wide variety of injuries and illnesses –available by phone from the comfort of your own home, even at night and on weekends?

If you are experiencing non-life-threatening symptoms, your VA provides urgent tele-health care at (317) 554-0000. Press ‘3’ and ask for the triage nurse team.

When you use VA urgent tele-health care, your primary care team will have easy access to your urgent care tele-health call record, allowing for a smooth follow-up process to help coordinate your recovery. 

For life-threatening emergencies, always call 911.

Why Call the VA for Emergency & Urgent Tele-Health Care?

  • A registered nurse will evaluate your symptoms and guide you on what kind of care you need.
  • Receive medical advice and care for non-life-threatening medical conditions from the comfort of your home.
  • Save driving time, waiting time, possible exposure to others’ illnesses and no co-pay! 
     

Why Choose the VA?

  • VA providers are specially trained and experienced in Veteran issues.
  • VA providers have access to your VA records, including medications and specialty providers.
  • VA care results in no billing surprises.
     

How to Use VA Urgent Tele-Health Care

  • If you have a non-life-threatening illness or injury, call (317) 554-0000, press ‘3’ and ask for the triage nurse team. 
  • Review your symptoms and situation with the nurse. 
  • The nurse will recommend care options that are best for you.
     

Non-VA Emergency Department
If you go to a non-VA Emergency Department, tell them when you check in that you are a Veteran enrolled with VA care. Be sure to call 844-724-7842 within 72 hours of your arrival time at a non-VA ER to report your care. 

Thank you for your support of our mission – to care for those who have served in our nation’s military and for their families, caregivers, and survivors. It is our honor and greatest privilege to serve those who have served us.

 

Michael E. Hershman, MHA, FACHE

R.L. Roudebush VA Medical Center Director