Real-time access to your VA care team through VA Video Connect
VA Video Connect allows Veterans and their caregivers to quickly and easily meet with VA health care providers through live video on any computer, tablet or mobile device with an internet connection.
Talk with your VA provider about using VA Video Connect if:
- You live far from your VA facility or have limited access to VA facilities.
- You have health conditions that make traveling to the VA specialist you need difficult.
- You lack time to regularly attend in-person appointments.
- You don’t require a hands-on physical examination.
Download VA Video Connect brochure
Qualified Veterans can receive a tablet from the VA to facilitate VVC appointments. To see if you qualify, discuss with your provider.
Notice: AT&T, SafeLink by TracFone, T-Mobile, and Verizon help Veteran subscribers avoid data charges when using VA Video Connect on their networks. This enables Veterans to access their VA care teams through telehealth with fewer worries about data fees.
Learn more information and limitations specific to each of VA's cellular partners.
Get started with VA video connect
- Talk with your VA health care team about using VA Video Connect. If you are interested in receiving care through VA Video Connect, speak with your VA care team to decide if it is right for you. You can use the VA facility locator to find your nearest VA Medical Center by entering your city, state or ZIP code, then selecting “VA Health” from the facility drop-down menu. VA Telehealth is based out of your nearest VA Medical Center, not Community-Based Outpatient Clinics or Vet Centers.
- Get set up. Once you make an appointment to meet with your VA provider through VA Video Connect, you will receive an email notification from VA with instructions. On the date and time of your appointment, open VA Video Connect by selecting your appointment link included in the email you received.
- Test your device. Visit the VA Video Connect test site to test your microphone and speakers. To test on your mobile device, text ‘V’ to 83293 or 323-621-3589. Standard text messaging rates may apply. You can also ask your VA care team for a practice session.
- New VA Video Connect Android app 1.0 released. The new VA Video Connect for Android app provides a user experience optimized for Android. To install: Android users can search for VA Video Connect on Google Play and then download it for free. VA Video Connect will continue to open in Android device web browsers if the Android app is not installed. Download the guide.
- Apple iPad and iPhone. For VVC sessions that require the use of VA peripheral devices such as BP Monitor, thermometer, scale, Pulse Ox, Eko Duo Stethoscope, the VA app is required. Visit the Apple App Store and search for “VA Video Connect". For VVC sessions that do not include the use of VA peripherals, the VVC app is recommended but not required. If a device does not have the VVC app installed, the device will launch VVC Web when joining a video visit. Note: Some email apps on iOS devices such as Gmail and Yahoo will need to be set to open the Safari browser for VA Video Connect to open. Download the guide.
Need Help? VA can help you get set up or troubleshoot technical problems. Call the Office of Connected Care Help Desk at (866) 651-3180 24 hours a day, 7 days a week.