Contact us
Find phone numbers and contact information at VA Jackson Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Jackson health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Jackson health care.
Mailing address
G.V. (Sonny) Montgomery VA Medical Center
1500 E Woodrow Wilson Avenue
Jackson, MS 39216
Main phone numbers
- Appointments, prescriptions, talk to triage nurse (operator): 601-362-4471
- Toll-free: 800-949-1009
- Crisis Line: Dial 988 then press 1 or text 838255
- Patient Advocates: 601-364-1253
To use TeleType (TTY) services: dial 711
A – F
Advice nurse
601-362-4471, option 3
Billing
601-362-4471, ext. 51024
Caregiver Support
601-364-1559
Caregiver Support Line
1-855-260-3274
Chaplain Service
601-362-4471, ext. 51396
Community Care
- 601-882-2700, option 1, then option 1 again (Appointments or nurse line)
- 601-882-2700, option 1, then option 2 again (Billing or provider issues)
Columbus VA Clinic
662-244-0391
Dental Clinic
601-362-4471, ext. 51294
Eligibility and Enrollment
601-362-4471, ext. 55785
G – M
Greenville VA Clinic
662-599-2007
Hattiesburg VA Clinic
601-296-3530
Health Promotion & Disease Prevention (HPDP)
601-362-4471, ext. 51007
Homeless Veteran Care
601-362-4471, ext. 55504
Human Resources
5601-364-5546
Intimate partner violence
601-362-4471, 54454
Jackson Regional Office - Main Number
601-364-7191
Kosciusko VA Clinic
662-289-2880
LGBT Veteran care
601-364-1460
Main Number
601-362-4471
McComb VA Clinic
601-250-0965
Medical Foster Home
- 601-882-2707 (office)
- 601-882-2734 (fax)
Mental Health Care
- 662-244-0391 (Columbus)
- 662-599-2007, ext. 53143 (Greenville)
- 601-296-3520 (Hattiesburg)
- 662-289-2880 (Kosciusko)
- 601-250-0965 (McComb)
- 601-482-3275, ext. 219 (Meridian)
- 601-442-7141 (Natchez)
Meridian VA Clinic
601-482-3275
Military Sexual Trauma
601-362-4471, ext. 56366
MOVE! Program
601-362-4471, ext. 55435, 56401, 56030 or 51031
My HealtheVet Coordinator
601-362-4471, ext. 51516
MyVA411
1-800-MyVA411 (1-800-698-2411)
N – Z
Natchez VA Clinic
601-442-7141
Nurse Recruiter
601-368-4498
Patient Advocate Office
601-364-1253
Pharmacy
601-364-1270
Pharmacy Automated Refill Line
- 601-364-1270
- 800-949-1009, ext. 1270 (toll free from outside the Jackson area)
Physician Recruiter
Keith.Robinson4@va.gov
Post 9/11 (M2VA)
601-362-4471, ext. 55630
Primary care
- 601-362-4471, ext. 56526 (Green)
- 601-362-4471, ext. 55492, 55495 or 55483 (Blue)
- 601-362-4471, ext. 56180 or 56152 (Pink)
- 601-362-4471, ext. 56184, 55501, 56184, 55499, or 56511 (Silver)
Privacy Office
601-362-4471, ext. 55331
Public Affairs
601-362-4471, ext. 55219
Release of Information (Request Medical Records)
601-362-4471, ext. 56516
Returning Veterans
601-362-4471, ext. 55961
Vet Center – Flowood, MS
601-985-2560
Veterans Canteen Service
601-362-4471, 55472
Veterans Crisis Line
Dial 988 then Press 1
Vocational rehabilitation and employment programs
601-362-4471, ext. 56192
Voluntary Service
601-364-1391
Women Veteran Program Manager
601-362-4471, ext. 55792
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Jackson Health System.
Phone: 601-362-4471
Email: VHAJACPublicAffairs@va.gov
After hours or on weekends, call the operator at 601-362-4471, ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
(Please do not submit FOIA requests for medical records.)
Requesting records maintained by VA Jackson
You can file a FOIA request for records (other than medical records) maintained by VA Jackson. Complete the FOIA request form and return by email, fax, or mail.
Email: VHAJACFOIAOffice@va.gov
Fax: 601-364-1339
Phone: 601-362-4471, ext. 55331
Mail:
G.V. (Sonny) Montgomery VA Medical Center
Attn: FOIA Office, #001PO
1500 E Woodrow Wilson Avenue
Jackson, MS 39216
Marzett McCall MPA, MSL
Government Information Specialist, Privacy/FOIA Officer
VA Jackson health care
Phone: 601-362-4471, 55331
Email: Marzett.McCall@va.gov
Additional FOIA request information
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Review VA’s requirements for a FOIA request, including sample requests.
-
See the VA FOIA Library, which publishes commonly requested records.
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If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Jackson.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at VHAJACPublicAffairs@va.gov.
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018