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Contact us

Find phone numbers and contact information at VA Jackson Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Jackson health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Jackson health care.

Mailing address

G.V. (Sonny) Montgomery VA Medical Center
1500 E Woodrow Wilson Avenue
Jackson, MS 39216

Main phone numbers

  • Appointments, prescriptions, talk to triage nurse (operator): 601-362-4471
  • Toll-free: 800-949-1009
  • Crisis Line: Dial 988 then press 1 or text 838255
  • Patient Advocates: 601-364-1253

To use TeleType (TTY) services: dial 711

A – F

Advice nurse
601-362-4471, option 3

601-362-4471, ext. 51024

Caregiver Support

Caregiver Support Line

Chaplain Service    
601-362-4471, ext. 51396

Community Care

  • 601-882-2700, option 1, then option 1 again (Appointments or nurse line)
  • 601-882-2700, option 1, then option 2 again (Billing or provider issues)

Columbus VA Clinic

Dental Clinic
601-362-4471, ext. 51294

Eligibility and Enrollment 
601-362-4471, ext. 55785

G – M

Greenville VA Clinic

Hattiesburg VA Clinic

Health Promotion & Disease Prevention (HPDP)
601-362-4471, ext. 51007

Homeless Veteran Care
601-362-4471, ext. 55504

Human Resources 

Intimate partner violence
601-362-4471, 54454

Jackson Regional Office - Main Number 

Kosciusko VA Clinic

LGBT Veteran care

Main Number

McComb VA Clinic

Medical Foster Home

Mental Health Care

Meridian VA Clinic

Military Sexual Trauma
601-362-4471, ext. 56366

MOVE! Program
601-362-4471, ext. 55435, 56401, 56030 or 51031

My HealtheVet Coordinator
601-362-4471, ext. 51516

1-800-MyVA411 (1-800-698-2411

N – Z

Natchez VA Clinic

Nurse Recruiter 

Patient Advocate Office


Pharmacy Automated Refill Line

Physician Recruiter

Post 9/11 (M2VA)
601-362-4471, ext. 55630

Primary care

Privacy Office
601-362-4471, ext. 55331

Public Affairs
601-362-4471, ext. 55219

Release of Information (Request Medical Records)
601-362-4471, ext. 56516

Returning Veterans
601-362-4471, ext. 55961

Vet Center – Flowood, MS

Veterans Canteen Service
601-362-4471, 55472

Veterans Crisis Line 
Dial 988 then Press 1

Vocational rehabilitation and employment programs
601-362-4471, ext. 56192

Voluntary Service

Women Veteran Program Manager
601-362-4471, ext. 55792

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Jackson Health System.

Phone: 601-362-4471

After hours or on weekends, call the operator at 601-362-4471, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

(Please do not submit FOIA requests for medical records.)

Requesting records maintained by VA Jackson

You can file a FOIA request for records (other than medical records) maintained by VA Jackson. Complete the FOIA request form and return by email, fax, or mail. 

Fax: 601-364-1339
Phone: 601-362-4471, ext. 55331


G.V. (Sonny) Montgomery VA Medical Center
Attn: FOIA Office, #001PO
1500 E Woodrow Wilson Avenue
Jackson, MS 39216


Marzett McCall MPA, MSL

Government Information Specialist, Privacy/FOIA Officer

VA Jackson health care

Phone: 601-362-4471, 55331


Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610
Fax: 630-792-5636

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018