Contact us

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Jackson health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Jackson health care.

Mailing address

G.V. (Sonny) Montgomery VA Medical Center
1500 E Woodrow Wilson Avenue
Jackson, MS 39216

Main phone numbers

• Appointments, prescriptions, talk to triage nurse (operator): 601-362-4471
• Toll-free: 800-949-1009
• Crisis Line: Dial 988 then press 1 or text 838255
• Patient Advocates: 601-364-1253

To use TeleType (TTY) services: dial 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Jackson Health System.

Phone: 601-362-4471
Email: VHAJACPublicAffairs@va.gov

After hours or on weekends, call the operator at 601-362-4471, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

(Please do not submit FOIA requests for medical records.)

Requesting records maintained by VA Jackson

You can file a FOIA request for records (other than medical records) maintained by VA Jackson. Complete the FOIA request form and return by email, fax, or mail. 

Email: VHAJACFOIAOffice@va.gov
Fax: 601-364-1339
Phone: 601-362-4471, ext. 55331

Mail: 

G.V. (Sonny) Montgomery VA Medical Center
Attn: FOIA Office, #001PO
1500 E Woodrow Wilson Avenue
Jackson, MS 39216

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Jackson.

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHAJACPublicAffairs@va.gov. 

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018