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Contact us

Find phone numbers and contact information at VA Jackson Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Jackson health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Jackson health care.

Mailing address

G.V. (Sonny) Montgomery VA Medical Center
1500 E Woodrow Wilson Avenue
Jackson, MS 39216

Main phone numbers

  • Appointments, prescriptions, talk to triage nurse (operator): 601-362-4471
  • Toll-free: 800-949-1009
  • Crisis Line: Dial 988 then press 1 or text 838255
  • Patient Advocates: 601-364-1253

To use TeleType (TTY) services: dial 711

A – F

Advice nurse
601-362-4471, option 3

Billing 
601-362-4471, ext. 51024

Caregiver Support
601-364-1559

Caregiver Support Line
1-855-260-3274

Chaplain Service    
601-362-4471, ext. 51396

Community Care

  • 601-882-2700, option 1, then option 1 again (Appointments or nurse line)
  • 601-882-2700, option 1, then option 2 again (Billing or provider issues)

Columbus VA Clinic
662-244-0391

Dental Clinic
601-362-4471, ext. 51294

Eligibility and Enrollment 
601-362-4471, ext. 55785

G – M

Greenville VA Clinic
662-599-2007

Hattiesburg VA Clinic
601-296-3530

Health Promotion & Disease Prevention (HPDP)
601-362-4471, ext. 51007

Homeless Veteran Care
601-362-4471, ext. 55504

Human Resources 
5601-364-5546

Intimate partner violence
601-362-4471, 54454

Jackson Regional Office - Main Number 
601-364-7191

Kosciusko VA Clinic
662-289-2880

LGBT Veteran care
601-364-1460

Main Number
601-362-4471

McComb VA Clinic
601-250-0965

Medical Foster Home

Mental Health Care

Meridian VA Clinic
601-482-3275

Military Sexual Trauma
601-362-4471, ext. 56366

MOVE! Program
601-362-4471, ext. 55435, 56401, 56030 or 51031

My HealtheVet Coordinator
601-362-4471, ext. 51516

MyVA411
1-800-MyVA411 (1-800-698-2411

N – Z

Natchez VA Clinic
601-442-7141

Nurse Recruiter 
601-368-4498 

Patient Advocate Office
601-364-1253 

Pharmacy
601-364-1270

Pharmacy Automated Refill Line

Physician Recruiter
Keith.Robinson4@va.gov

Post 9/11 (M2VA)
601-362-4471, ext. 55630

Primary care

Privacy Office
601-362-4471, ext. 55331

Public Affairs
601-362-4471, ext. 55219

Release of Information (Request Medical Records)
601-362-4471, ext. 56516

Returning Veterans
601-362-4471, ext. 55961

Vet Center – Flowood, MS
601-985-2560

Veterans Canteen Service
601-362-4471, 55472

Veterans Crisis Line 
Dial 988 then Press 1

Vocational rehabilitation and employment programs
601-362-4471, ext. 56192

Voluntary Service
601-364-1391

Women Veteran Program Manager
601-362-4471, ext. 55792

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Jackson Health System.

Phone: 601-362-4471
Email: VHAJACPublicAffairs@va.gov

After hours or on weekends, call the operator at 601-362-4471, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

(Please do not submit FOIA requests for medical records.)

Requesting records maintained by VA Jackson

You can file a FOIA request for records (other than medical records) maintained by VA Jackson. Complete the FOIA request form and return by email, fax, or mail. 

Email: VHAJACFOIAOffice@va.gov
Fax: 601-364-1339
Phone: 601-362-4471, ext. 55331

Mail: 

G.V. (Sonny) Montgomery VA Medical Center
Attn: FOIA Office, #001PO
1500 E Woodrow Wilson Avenue
Jackson, MS 39216

 

Marzett McCall MPA, MSL

Government Information Specialist, Privacy/FOIA Officer

VA Jackson health care

Phone: 601-362-4471, 55331

Email: Marzett.McCall@va.gov

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHAJACPublicAffairs@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018