Jackson VA’s Office of Community Care Launches New Customer Service Line for Veterans and their Families
The G. V. (Sonny) Montgomery VA Medical Center's Office of Community Care has unveiled a new Customer Service line to make it easier for Veterans and their families to get assistance.
The direct line to Jackson VA's Community Care staff was established in response to feedback from Veterans who experienced difficulties with the phone system.
By dialing 601-882-2700, followed by Option 1 and Option 1 for Customer Service questions and concerns, Veterans and their families can speak directly with Jackson VA Community Care staff to address their concerns, schedule an appointment with their community provider and receive assistance in a more efficient manner. Additionally, by dialing 601-882-2700, Option 1, then Option 2, Veterans can speak to a Community Care representative for questions regarding billing concerns. Option 1, Option 2 is also available to address concerns from community providers.
"This new Customer Service line reflects our commitment to providing the highest level of care and support to our Veterans and their families," said Katrina Williams, Deputy Chief of Community Care. "We recognize that navigating the healthcare system can be challenging, and we want to make it as easy and efficient as possible for our Veterans to access the care and services they need."
The G. V. (Sonny) Montgomery VA Medical Center remains dedicated to improving the patient experience and addressing any unique challenges and barriers Veterans may face. The new Customer Service line is just one example of this dedication.
Veterans and their families are encouraged to take advantage of this new resource for any questions or concerns regarding the G. V. (Sonny) Montgomery VA Medical Center's Office of Community Care. For more information, call the Community Care Customer Service line at 601-882-2700, followed by Option 1 and then Option 1.
The G.V. (Sonny) Montgomery VAMC and the Columbus, Greenville, Hattiesburg, Kosciusko, McComb, Meridian, and Natchez VA Clinics are all part of the VA Jackson Health Care System which is headquartered in Jackson, Mississippi, and provide a variety of medical outpatient services to more than 54,000 Veterans. For more information, visit https://www.va.gov/jackson-health-care/