Contact us

Patient help and resources

Patient advocates

If you need help getting care or resolving an issue with VA, get help from one of our patient advocates.

Medical records

Access your medical records online or request a copy.

Billing and insurance

Pay your bill online, by phone, mail, or in person. 

Freedom of Information Act

You have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

• For questions about your request, call

Media 

Phone: 608-256-1901, ext. 13484

After hours or on weekends, call the operator at 608-256-1901 and ask for the administrator on duty.

Report an issue

Website feedback: VHAMADWebMaster@va.gov

Suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care or mismanagement of VA programs or government resources.

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Phone: 800-488-8244

Learn more about the VA OIG hotline

Patient care or safety issues

If you have any concerns about the care and safety, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the joint commission.

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org

Submit a complaint online: https://www.jointcommission.org/

Law enforcement and first responders

National 24-hour VA hotlines 

The Veterans Crisis Line connects Veterans and service members in crisis with VA responders through a confidential, toll-free hotline, online chat or text. 

 • Call: 988, then press 1, (24/7)

 • Chat online at www.veteranscrisisline.net/get-help-now/chat/  

 • Text 838255 

Homeless Hotline: 877-424-3838 

VA Madison health care

We provide Veterans with health care services across 19 counties in Wisconsin & Illinois. 

William S. Middleton Memorial Veterans Hospital and Clinics
2500 Overlook Terrace 
Madison, WI 53705 

Main phone:  

Emergency Department (24/7):  

Police Service (24/7):  

Additional Program Resources 

• Homeless Program:
• Mental Health Clinic: 
• Addictive Disorders Treatment Program: 
• Suicide Prevention Coordinators: 
• Social Work Service:
• Veterans Justice Program Coordinators:  

Madison VA Clinics 

• Baraboo VA Clinic:
• Beaver Dam VA Clinic:
• Freeport VA Clinic:
• Janesville VA Clinic:
• Madison East VA Clinic:
• Madison West VA Clinic:
• Rockford VA Clinic: