Contact us
Find phone numbers and contact information at VA Madison Healthcare System for frequently requested services like patient advocates, medical records, and billing and insurance.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Madison health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Madison health care.
Mailing address
William S. Middleton Memorial Veterans Hospital
2500 Overlook Terrace
Madison, WI 53705
Map of William S. Middleton campus and directions
Main phone numbers
Local: 608-256-1901
Toll-free: 888-478-8321
To use TeleType for the Deaf (TTY) services: 711
A – F
| Service or department | Phone number | ||
|---|---|---|---|
| Service or department | Addictive Disorders Treatment Program (ADTP) | Phone number | 608-256-1901 Ext. 17073 |
| Service or department | Admissions | Phone number | 608-256-1901 Ext. 17038 |
| Service or department | Allergy Clinic | Phone number | 608-256-1901 Ext. 17056 |
| Service or department | Appointments | Phone number | 608-256-1901 Ext. 17011 |
| Service or department | Audiology, Speech Pathology and Ears, Nose and Throat - ENT | Phone number | 608-256-1901 Ext. 17175 |
| Service or department | Billing and Insurance | Phone number | 866-260-2614 |
| Service or department | Burial Benefits | Phone number | 800-535-1117 |
| Service or department | Cancer Center | Phone number | 608-256-1901 Ext. 10090 |
| Service or department | Cardiology | Phone number | 608-256-1901 Ext.17003 |
| Service or department | Caregiver Support line | Phone number | 608-256-1901 Ext. 11576 |
| Service or department | Chaplain Service | Phone number | 608-256-1901 Ext. 17546 |
| Service or department | Community Relations Service | Phone number | 608-256-1901 Ext. 17030 |
| Service or department | Community Support Program and Homeless Program | Phone number | 608-280-7195 |
| Service or department | Compensated Work Therapy | Phone number | 608-280-7082 |
| Service or department | DAV Transport / Travel within Dane County | Phone number | 608-256-1901 Ext. 17019 |
| Service or department | Dental Services | Phone number | 608-256-1901 Ext. 17035 |
| Service or department | Education Department | Phone number | 608-256-1901 Ext. 17111 |
| Service or department | Eligibility | Phone number | 608-256-1901 Ext. 17038 |
| Service or department | Epilepsy Clinic - ECoE | Phone number | 608-256-1901 Ext. 17728 |
| Service or department | Eye Care Clinic | Phone number | 608-256-1901 Ext. 17034 |
| Service or department | Freedom of Information Act | Phone number | 608-256-1901 Ext. 11699 |
G – N
| Service or Department | Phone number | ||
|---|---|---|---|
| Service or Department | Geriatrics Research Education and Clinical Center - GRECC | Phone number | 608-256-1901 Ext. 17000 |
| Service or Department | Health Benefits | Phone number | 608-256-1901 Ext. 17038 |
| Service or Department | Human Resources | Phone number | 608-256-1901 Ext. 17026 |
| Service or Department | Infusion Clinic | Phone number | 608-256-1901 Ext. 17502 |
| Service or Department | Language Line Services | Phone number | 800-523-1786 |
| Service or Department | LGBTQ Veterans Care Coordinator | Phone number | 608-256-1901 Ext. 11577 |
| Service or Department | Lost and Found | Phone number | 608-256-1901 Ext. 17045 |
| Service or Department | Low Vision Clinic | Phone number | 608-256-1901 Ext. 17886 |
| Service or Department | Medical Records | Phone number | 608-256-1901 Ext. 14430 |
| Service or Department | Mental Health | Phone number |
608-280-7084 888-598-7793 |
| Service or Department | Military Sexual Trauma - MST | Phone number | 608-256-1901 Ext. 11857 |
| Service or Department | MOVE Program - Weight Management Program | Phone number | 608-256-1901 Ext. 17387 |
| Service or Department | My VA, My Story Program | Phone number | 608-256-1901 Ext. 11962 |
| Service or Department | MyHealtheVet | Phone number | 608-256-1901 Ext. 17173 |
| Service or Department | Neurology | Phone number | 608-256-1901 Ext. 17728 |
| Service or Department | Nursing Service | Phone number | 608-256-1901 Ext. 17080 |
| Service or Department | Nutrition Department | Phone number | 608-256-1901 Ext. 17387 |
O – Z
| Service or Department | Phone number | ||
|---|---|---|---|
| Service or Department | Occupational Therapy | Phone number | 608-256-1901 Ext. 17036 |
| Service or Department | Orthopedics | Phone number | 608-256-1901 Ext. 17227 |
| Service or Department | Patient Administration Service | Phone number | 608-256-1901 Ext. 17078 |
| Service or Department | Patient Advocate | Phone number | 608-256-1901 Ext. 17182 |
| Service or Department | Pharmacy and Automated Refills | Phone number |
888-856-9039 608-280-7134 |
| Service or Department | Physical Medicine and Rehabilitation Service | Phone number | 608-256-1901 Ext. 17036 |
| Service or Department | Podiatry | Phone number | 608-256-1901 Ext. 17056 |
| Service or Department | Police Service | Phone number | 608-256-1901 Ext. 17270 |
| Service or Department | Post Traumatic Stress Disorder - PTSD | Phone number | 608-256-1901 Ext. 17084 |
| Service or Department | Prosthetics | Phone number | 608-256-1901 Ext. 17146 |
| Service or Department | Public Affairs Office | Phone number | 608-256-1901 Ext. 11011 |
| Service or Department | Radiology | Phone number | 608-256-1901 Ext. 17070 |
| Service or Department | Release of Information | Phone number | 608-256-1901 Ext. 14430 |
| Service or Department | Research Service | Phone number | 608-256-1901 Ext. 17007 |
| Service or Department | Respiratory and Pulmonary Services | Phone number | 608-256-1901 Ext. 17542 |
| Service or Department | Sleep Clinic | Phone number | 608-256-1901 Ext. 17769 |
| Service or Department | Social Work | Phone number | 608-256-1901 Ext. 17085 |
| Service or Department | Spinal Cord Injury | Phone number | 608-256-1901 Ext. 17059 |
| Service or Department | Telephone Care Service | Phone number |
888-598-7793 608-256-1901 Ext. 17066 |
| Service or Department | Tobacco Treatment Clinic | Phone number | 608-256-1901 Ext. 12246 |
| Service or Department | Transplant Program | Phone number | 608-256-1901 Ext. 17072 |
| Service or Department | Ultrasound | Phone number | 608-256-1901 Ext. 17665 |
| Service or Department | Urology | Phone number | 608-256-1901 Ext. 17002 |
| Service or Department | Veteran Experience Office | Phone number | 608-256-1901 Ext. 17182 |
| Service or Department | Voluntary Service | Phone number | 608-256-1901 Ext. 17030 |
| Service or Department | Whole Health Service | Phone number | 608-256-1901 Ext. 12537 |
| Service or Department | Women's Health | Phone number | 608-256-1901 Ext. 17209 |
| Service or Department | X-Ray | Phone number | 608-256-1901 Ext. 17070 |
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Madison Healthcare System.
Phone: 608-256-1901, ext. 11011
After hours or on weekends, call the operator at 608-256-1901 and ask for the administrator on duty.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA Madison Healthcare System
Fax: 608-830-6655
Mailing address:
William S. Middleton Memorial Veterans Hospital
Release of Information
2500 Overlook Terrace
Madison, WI 53705
For questions about your request to VA Madison Healthcare System
Phone: 608-256-1901, ext. 14430
Additional FOIA request information
-
Review VA’s requirements for a FOIA request, including sample requests.
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See the VA FOIA Library, which publishes commonly requested records.
-
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Madison.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at VHAMADWebMaster@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mailing address:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mailing address:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018