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Contact us

Find phone numbers and contact information at VA Madison Healthcare System for frequently requested services like patient advocates, medical records, and billing and insurance.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Madison health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Madison health care.

Mailing address

William S. Middleton Memorial Veterans Hospital
2500 Overlook Terrace
Madison, WI 53705

Map of William S. Middleton campus and directions

Main phone numbers

Local: 608-256-1901
Toll-free: 888-478-8321

To use TeleType for the Deaf (TTY) services: 711

Service or department Phone number
Service or department Addictive Disorders Treatment Program (ADTP) Phone number 608-256-1901 Ext. 17073
Service or department Admissions Phone number 608-256-1901 Ext. 17038
Service or department Allergy Clinic Phone number 608-256-1901 Ext. 17056
Service or department Appointments Phone number 608-256-1901 Ext. 17011
Service or department Audiology, Speech Pathology and Ears, Nose and Throat - ENT Phone number 608-256-1901 Ext. 17175
Service or department Billing and Insurance Phone number 866-260-2614
Service or department Burial Benefits Phone number 800-535-1117
Service or department Cancer Center Phone number 608-256-1901 Ext. 10090
Service or department Cardiology Phone number 608-256-1901 Ext.17003
Service or department Caregiver Support line Phone number 608-256-1901 Ext. 11576
Service or department Chaplain Service Phone number 608-256-1901 Ext. 17546
Service or department Community Relations Service Phone number 608-256-1901 Ext. 17030
Service or department Community Support Program and Homeless Program Phone number 608-280-7195
Service or department Compensated Work Therapy Phone number 608-280-7082
Service or department DAV Transport / Travel within Dane County Phone number 608-256-1901 Ext. 17019
Service or department Dental Services Phone number 608-256-1901 Ext. 17035
Service or department Education Department Phone number 608-256-1901 Ext. 17111
Service or department Eligibility Phone number 608-256-1901 Ext. 17038
Service or department Epilepsy Clinic - ECoE Phone number 608-256-1901 Ext. 17728
Service or department Eye Care Clinic Phone number 608-256-1901 Ext. 17034
Service or department Freedom of Information Act Phone number 608-256-1901 Ext. 11699
Service or Department Phone number
Service or Department Geriatrics Research Education and Clinical Center - GRECC Phone number 608-256-1901 Ext. 17000
Service or Department Health Benefits Phone number 608-256-1901 Ext. 17038
Service or Department Human Resources Phone number 608-256-1901 Ext. 17026
Service or Department Infusion Clinic Phone number 608-256-1901 Ext. 17502
Service or Department Language Line Services Phone number 800-523-1786
Service or Department LGBTQ Veterans Care Coordinator Phone number 608-256-1901 Ext. 11577
Service or Department Lost and Found Phone number 608-256-1901 Ext. 17045
Service or Department Low Vision Clinic Phone number 608-256-1901 Ext. 17886
Service or Department Medical Records Phone number 608-256-1901 Ext. 14430
Service or Department Mental Health Phone number 608-280-7084
888-598-7793
Service or Department Military Sexual Trauma - MST Phone number 608-256-1901 Ext. 11857
Service or Department MOVE Program - Weight Management Program Phone number 608-256-1901 Ext. 17387
Service or Department My VA, My Story Program Phone number 608-256-1901 Ext. 11962
Service or Department MyHealtheVet Phone number 608-256-1901 Ext. 17173
Service or Department Neurology Phone number 608-256-1901 Ext. 17728
Service or Department Nursing Service Phone number 608-256-1901 Ext. 17080
Service or Department Nutrition Department Phone number 608-256-1901 Ext. 17387
Service or Department Phone number
Service or Department Occupational Therapy Phone number 608-256-1901 Ext. 17036
Service or Department Orthopedics Phone number 608-256-1901 Ext. 17227
Service or Department Patient Administration Service Phone number 608-256-1901 Ext. 17078
Service or Department Patient Advocate Phone number 608-256-1901 Ext. 17182
Service or Department Pharmacy and Automated Refills Phone number 888-856-9039
608-280-7134
Service or Department Physical Medicine and Rehabilitation Service Phone number 608-256-1901 Ext. 17036
Service or Department Podiatry Phone number 608-256-1901 Ext. 17056
Service or Department Police Service Phone number 608-256-1901 Ext. 17270
Service or Department Post Traumatic Stress Disorder - PTSD Phone number 608-256-1901 Ext. 17084
Service or Department Prosthetics Phone number 608-256-1901 Ext. 17146
Service or Department Public Affairs Office Phone number 608-256-1901 Ext. 11011
Service or Department Radiology Phone number 608-256-1901 Ext. 17070
Service or Department Release of Information Phone number 608-256-1901 Ext. 14430
Service or Department Research Service Phone number 608-256-1901 Ext. 17007
Service or Department Respiratory and Pulmonary Services Phone number 608-256-1901 Ext. 17542
Service or Department Sleep Clinic Phone number 608-256-1901 Ext. 17769
Service or Department Social Work Phone number 608-256-1901 Ext. 17085
Service or Department Spinal Cord Injury Phone number 608-256-1901 Ext. 17059
Service or Department Telephone Care Service Phone number 888-598-7793
608-256-1901 Ext. 17066
Service or Department Tobacco Treatment Clinic Phone number 608-256-1901 Ext. 12246
Service or Department Transplant Program Phone number 608-256-1901 Ext. 17072
Service or Department Ultrasound Phone number 608-256-1901 Ext. 17665
Service or Department Urology Phone number 608-256-1901 Ext. 17002
Service or Department Veteran Experience Office Phone number 608-256-1901 Ext. 17182
Service or Department Voluntary Service Phone number 608-256-1901 Ext. 17030
Service or Department Whole Health Service Phone number 608-256-1901 Ext. 12537
Service or Department Women's Health Phone number 608-256-1901 Ext. 17209
Service or Department X-Ray Phone number 608-256-1901 Ext. 17070

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Madison Healthcare System.

Phone: 608-280-7030

After hours or on weekends, call the operator at 608-256-1901 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Madison Healthcare System

Fax: 608-830-6655
Mailing address:

William S. Middleton Memorial Veterans Hospital
Release of Information
2500 Overlook Terrace
Madison, WI 53705

For questions about your request to VA Madison Healthcare System

Phone: 608-256-1901, ext. 14430

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at VHAMADWebMaster@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244
Mailing address:

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mailing address:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018