Patient advocates
The patient advocates at VA Maine health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.
Connect with a patient advocate
Togus VA Medical Center, Building 200 hospital, Room C20 and C23 on the ground floor.
1 VA Center
Augusta, ME 04330
Judith Fagerson
Patient Advocate
VA Maine health care
Phone:
Theresa Oemcke
Patient Advocate
VA Maine health care
Phone:
Care we provide at VA Maine health care
What is Patient Advocacy?
Patient advocacy is a service provided by the Department of Veterans Affairs (VA) to ensure that Veterans receive the care and respect they deserve. Patient Advocates facilitate communication between Veterans and their healthcare providers, helping to resolve issues, answer questions, and improve overall healthcare experiences.
When to contact a Patient Advocate:
- If your healthcare needs are not being met
- If you encounter barriers to receiving care
- If you experience delays or difficulties with appointments or treatments
If you have concerns about the quality of service received
Why use Patient Advocacy?
- Resolve Concerns: If you have concerns or complaints about your healthcare, a Patient Advocate can facilitate discussions and find resolutions.
- Improve Care: Patient Advocates work with healthcare teams to ensure that Veterans receive the highest quality of care
- Navigate the System: They help Veterans understand their rights, available services, and how to access them.