Contact us
Find phone numbers and contact information at the Martinsburg VA Medical Center for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA Martinsburg health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA Martinsburg health care.
Mailing address
Martinsburg VA Medical Center
510 Butler Avenue
Martinsburg, WV 25405
Main phone numbers
Local: 304-263-0811
Toll-free: 800-817-3807
To use TeleType for the Deaf (TTY) services: 711
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the Martinsburg VA Medical Center.
Phone: 304-263-0811, ext. 4013
Email: MWV-PublicAffairs@va.gov
For more information about Public Affairs, please click here.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by the Martinsburg VA Medical Center
Email: Martinsburgvamc.FOIAmaibox@va.gov
Fax:
Mail:
Martinsburg VA Medical Center
510 Butler Avenue
Martinsburg, WV 25405
Attn: Room 6B-100C
For questions about your request to the Martinsburg VA Medical Center
Phone: 304-263-0811, ext. 3028 or 3029
Additional FOIA request information
Review VA’s requirements for a FOIA request, including sample requests.
See the VA FOIA Library, which publishes commonly requested records.
If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Martinsburg.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at Martinsburg.Web.Team@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax:
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, IL 60181
DAISY Award Nursing Nomination
Would you like to nominate an awesome Nurse for a DAISY Award? Any Veteran, their caregiver, or colleague can nominate a deserving nurse. Nomination forms can be found located in the waiting areas throughout the medical center and VA Clinics. Click below to open the nomination. This nomination can be returned by mail to: Attn DAISY Nomination/ ELRS 207B, 510 Butler Ave., Martinsburg, WV, 25405.