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Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA Mountain Home health care facility.

Refill your prescriptions

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 14 days before your supply runs out. You can even request your next refill as soon as you receive your medication(s). The prescriptions will be scheduled and released to be mailed when your refill is due. This will ensure you do not run out of your medications. 

We mail most prescription refills through the U.S. Postal Service. You can sign up for USPS Informed Delivery on to be notified about mail being delivered to you. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Phone refills (automated refill line)

423-926-1171, ext. 3434
877-573-3529, ext. 3434 (toll free from outside the Mountain Home area)

Mail refills

Mail back the refill request form that comes with your prescription to the provided address.

Note: You can also drop off the form at the Pharmacy Pick-up Window and we will mail the refills to you. We can’t process refill requests on the same day that new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at one of our VA Mountain Home health care pharmacies.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.

James H. Quillen Department of Veterans Affairs Medical Center

Outpatient Pharmacy
Map of Mountain Home campus map
Hours: Monday through Friday, 8:00 a.m. to 6:00 p.m. ET

Contact us with questions about your prescriptions

Pharmacy support

Hours: 8:00 a.m. to 4:30 p.m. 

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.

You can find the large blue MedSafe boxes at:

  • Located inside the Emergency Department entrance.