State Senator Rusty Crowe of Tennessee’s District 3 presented James H. Quillen VA Medical Center (JHQVAMC) with Senate Joint Resolution 1114 during a ceremony June 6, 2022, honoring the medical center for its recognition as a top hospital for nurse-to-patient communication by a national publication.
JHQVAMC was highlighted Feb. 1, 2022, by Becker’s Hospital Review’s publication of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The publication used scores compiled by Centers for Medicare and Medicaid Services (CMS) survey results, which is a collaborative effort to publicly report quality performance information on all public and private sector hospitals across the Nation. JHQVAMC was among 10 Tennessee hospitals receiving the highest marks for nurse-to-patient communication.
Additionally, Becker’s Hospital Review published a list of the best hospitals in 2022 for patient experience in each state using CMS data. JHQVAMC received a 5-star rating and was the only hospital in the state to receive a 5-Star rating.
Senator Crowe led the initiative to recognize JHQVAMC following Becker’s Hospital Review’s publication. The resolution was signed by Senator Crowe, Governor Bill Lee, and others in the region and state.
“Be it resolved by the senate of the one hundred twelfth general assembly of the state of Tennessee, the House of Representatives concurring, that we honor and congratulate the administrators, physicians, medical professionals and staff of the James H. Quillen Veterans Affairs Medical Center upon being named a top hospital by Becker’s Hospital Review,” the Resolution reads. “We thank them for their ongoing commitment to providing quality health care for America’s veterans and wish them much continued success in their future endeavors.”
In his visit to Mountain Home for the ceremony, Sentor Crowe thanked JHQVAMC Director Dean B. Borsos and other staff, and noted his own healthcare experience during his visits for appointments.
“As chairman of the (Senate) Health and Welfare Committee…I can tell you I hear this all over the state, (that) you guys are well spoken of,” said Senator Crowe. “I’m proud of that.”
CMS survey criteria included communication with nurses and doctors, responsiveness of hospital staff, communication about medicines, cleanliness of hospital environment, quietness of hospital, discharge information, care transition, overall hospital rating, and willingness to recommend this hospital.