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Contact us

Find phone numbers and contact information at VA Nebraska-Western Iowa Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Support for Law Enforcement and First Responders

You can use these VA and Veteran Service Organization contacts to help connect Veterans to resources in their community for help.

Omaha VA Medical Center
4101 Woolworth Avenue
Omaha, NE 68105-1850
Emergency Department: 995-3250
Main phone:
Mental health care:

NWI Homeless Care Team
825 Dorcas Street, Omaha, NE 68108

VA National Hotlines - Veterans Crisis Line connects Veterans and Service members in crisis and their families and friend with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text.

Call 988 and Press 1, 24/7
Chat online at Chat
Text: 838255
Homeless Hotline: 1-877-4AID-VET (1-) 24/7

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Nebraska-Western Iowa health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Nebraska-Western Iowa health care.

Mailing address

Omaha VA Medical Center
4101 Woolworth Avenue
Omaha, NE 68105-1850

Main phone numbers

Local: 402-346-8800
Toll-free: 800-451-5796

To use TeleType (TTY) services: dial 711.

A – F



Billing - Non-VA Care-877-881-7618

COVID-19 Vaccine Information-800-451-5796

Chaplain Service-800-451-5796

Compensated Work Therapy and Transitional Residence-308-382-3660 Ext. 2132

Creative Arts Competition - Grand Island-308-395-3404

Creative Arts Competition - Omaha-402-995-4672

Dental - Omaha-800-451-5796 Ext. 3306

Enrollment and Eligibility - Omaha-402-995-4050

Enrollment and Eligibility - Grand Island-402-995-4050

Enrollment and Eligibility - Lincoln-402-995-4050

Express Care Omaha-402-995-6494

Eye Care-800-451-5796

Fisher House-402-930-7116

Freedom of Information Act-402-995-3427 or 402-995-4976





G – M

IntegratedEthics Council-855-384-4278

LGBTQ Program-402-995-3166

Medical Foster Home Program-800-451-5796 Ext. 4796

Mental Health-402-995-4944

N – Z


POW Advocate-800-451-5796 Ext. 3491

Palliative Care-800-451-5796

Patient Advocates-402-995-3477


Physical Therapy-402-995-3650

Police Service-800-451-5796 Ext. 3202 or 308-389-5198

Polytrauma Support Clinic-402-599-4000

Privacy Officer-402-995-3427 or 402-995-4976

Psychosocial Rehabilitation and Recovery Center (PRRC)-402-995-4550

Release of Information-402-995-4166

Research-402-995-3542 or 402-995-3544

Safe Patient Handling Program-800-451-5796 Ext. 5875

Spinal Cord Injury and Disorder Clinic-402-346-8800



Veteran Transportation Service & Beneficiary Travel Reimbursement-402-995-4458

Veteran Transportation Service & Ride Scheduling-855-208-4631 or

Veterans Food Pantry- (402) 977-4444

Veterans Justice Outreach (Lincoln)-402-489-6860

Veterans Outreach Coordinator-800-451-5796 Ext. 5254
or 402-995-5254

Volunteer Services-402-995-3284

Whole Health-402-599-2130




Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Nebraska-Western Iowa Health System.

Phone: 402-995-4719

After hours or on weekends, call the operator at 402-346-8800, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Nebraska-Western Iowa 


Omaha VA Medical Center
Release of Information Office 136df
4101 Woolworth Avenue
Omaha, NE 68105-1850

For questions about your request to VA Nebraska-Western Iowa 

Phone: 402-995-4166 Fax:  

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244


VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610


Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181