Contact us
Find phone numbers and contact information at VA New Mexico Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.
Patient help and resources
Need help? Contact a patient advocate
If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.
Medical records office
Access your medical records online or request a copy of your records from our Release of Information office.
Billing and insurance
Pay your VA New Mexico health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.
Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.
Phone directory and mailing address
Find phone numbers for many of the administrative and program offices at VA New Mexico health care.
Mailing address
Raymond G. Murphy VA Medical Center
1501 San Pedro SE,
Albuquerque, NM, 87108
Main phone numbers
Local: 505-265-1711
Toll-free: 800-465-8262, ext. 5767
To use TeleType for the Deaf (TTY) services: 711
Patient Response Center (24/7) 505-265-1711, select 2.
Suicide and Crisis Hotline (24/7) 988
A – F
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | 505-265-1711, ext. 4550 | ||
|---|---|---|---|
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Advice Nurse | 505-265-1711, ext. 4550 | 505-265-1711, Opt. 3 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Albuquerque Fisher House (Bldg 85) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 3180 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Appointments (Primary Care & Specialty Care) | 505-265-1711, ext. 4550 | 505-265-1711, Opt. 2 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Appointments (Mental Health Outpatient) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2150 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Audiology/Speech Pathology (Bldg 41, 2D-139) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2733 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Beacon Walk-in Bldg 41, 1st Floor, A Wing, near ER) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2184 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Behavioral Health Appointment Line (Bldg 1, 3rd Floor) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2150 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Blood Draw (Bldg 41, Basement) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2383 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Bromatology Appointment Scheduling | 505-265-1711, ext. 4550 | 505-265-1711, ext. 7971 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Caregiver Support Program | 505-265-1711, ext. 4550 | 855-260-3274 or 505-265-1711, ext. 3320 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Cardiology Appointment Scheduling | 505-265-1711, ext. 4550 | 505-265-1711, ext. 7971 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Center for Development and Civic Engagement (Bldg 53) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2269 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Chaplain Services (Bldg 41, 2A-100 Chapel) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2735 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Community Care Services | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2707 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Dental Services (Bldg 41, 2B-135) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 7950 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Dermatology Appointment Scheduling | 505-265-1711, ext. 4550 | 505-265-1711, ext. 7971 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Dietetics/Nutrition Service | 505-265-1711, ext. 4550 | 505-265-1711, ext. 6054 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Disabled American Veterans Transportation (Bldg 41, 1B-) | 505-265-1711, ext. 4550 | 505-265-1711 ext. 2821, 2771 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Endocrinology Appointment Scheduling | 505-265-1711, ext. 4550 | 505-265-1711, ext. 7971 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Emergency Room/Department (Bldg 41, East Entrance) | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2740 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Gastroenterology Appointment Scheduling | 505-265-1711, ext. 4550 | 505-265-1711, ext. 7971 |
| Admissions/Enrollment (Bldg 41, Near Main Entrance) | Gastrointestinal (GI) Studies Appointment Scheduling | 505-265-1711, ext. 4550 | 505-265-1711, ext. 2927 |
H – O
| Heroes Hall (Bldg 54-55) | 505-265-1711, ext. 4555 | ||
|---|---|---|---|
| Heroes Hall (Bldg 54-55) | Hematology Appointment Scheduling | 505-265-1711, ext. 4555 | 505-265-1711, ext. 7971 |
| Heroes Hall (Bldg 54-55) | Homeless Program Coordinator (Bldg 96) | 505-265-1711, ext. 4555 | 505-256-2784 |
| Heroes Hall (Bldg 54-55) | Homeless Hotline | 505-265-1711, ext. 4555 | 877-424-3838 |
| Heroes Hall (Bldg 54-55) | In-house Patient Transport (Bldg 41, 1B-101) | 505-265-1711, ext. 4555 | 505-265-1711, ext. 2254 |
| Heroes Hall (Bldg 54-55) | LGBT Program | 505-265-1711, ext. 4555 | 505-265-1711, ext. 2135 |
| Heroes Hall (Bldg 54-55) | Liver Clinic Appointment Scheduling | 505-265-1711, ext. 4555 | 505-265-1711, ext. 7971 |
| Heroes Hall (Bldg 54-55) | Medical Records/Release of Information | 505-265-1711, ext. 4555 | 505-265-1711, ext. 2449 |
| Heroes Hall (Bldg 54-55) | Mental Health Clinic (Bldg 1, 3rd Floor) | 505-265-1711, ext. 4555 | 505-265-1711, ext. 2150 |
| Heroes Hall (Bldg 54-55) | Military Sexual Trauma (Bldg 1, 2nd Floor, Room 260) | 505-265-1711, ext. 4555 | 505-265-1711, ext. 5694 |
| Heroes Hall (Bldg 54-55) | Minority Veteran Care (Bldg. 1, Room 100) | 505-265-1711, ext. 4555 | 505-265-1711, ext. 5712 |
| Heroes Hall (Bldg 54-55) | My HealtheVet (Bldg 41 1A-276) | 505-265-1711, ext. 4555 | 505-265-1711, ext. 4342 |
| Heroes Hall (Bldg 54-55) | Neuro Psychology (Bldg 52) | 505-265-1711, ext. 4555 | 505-265-1711, ext. 2590 |
| Heroes Hall (Bldg 54-55) | New Patient Orientation (Annex Bldg) | 505-265-1711, ext. 4555 | 505-265-1711 x3892 |
| Heroes Hall (Bldg 54-55) | Nursing | 505-265-1711, ext. 4555 | 505-265-1711, ext. 2364 |
| Heroes Hall (Bldg 54-55) | Nephrology/Renal Clinic Appointment Scheduling | 505-265-1711, ext. 4555 | 505-265-1711, ext. 7971 |
| Heroes Hall (Bldg 54-55) | Neurology Appointment Scheduling | 505-265-1711, ext. 4555 | 505-265-1711, ext. 2752 |
| Heroes Hall (Bldg 54-55) | Nutrition and Food Services | 505-265-1711, ext. 4555 | 505-265-1711, ext. 6054, 6928 |
| Heroes Hall (Bldg 54-55) | Oncology Appointment Scheduling | 505-265-1711, ext. 4555 | 505-265-1711, ext. 7971 |
| Heroes Hall (Bldg 54-55) | Optometry (Bldg 41, 2D) | 505-265-1711, ext. 4555 | 505-265-1711, ext. 7930 |
P – Z
| Patient Advocates (Bldg 41, 4th Floor B Wing) | 505-265-1711, ext. 3240 | ||
|---|---|---|---|
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Pharmacy (Bldg. 41 1st Floor, C Wing) | 505-265-1711, ext. 3240 | 505-265-1711, Opt. 1, ext. 4243, 4866 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Police Services (Bldg 41, 1st Floor) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 2379 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Power Mobility (Bldg 45) | 505-265-1711, ext. 3240 | 505-265-1711 ext. 2205 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Prosthetics (Bldg 41, 2A-121) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 2461 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Post-Traumatic Stress Disorder/PTSD (Bldg. 1 2nd Floor) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 2150 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Pulmonary Clinic Appointment Scheduling | 505-265-1711, ext. 3240 | 505-265-1711, ext. 7971 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Radiology (Bldg 41 1st Floor, C Wing) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 2768 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Registry Exams (Bldg 1, Room 362) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 5822 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Research Medicine (Bldg 66) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 5372 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Recreation Therapy/Recreation Hall (Bldg 2) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 2030, 4208 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Returning Service Members Care (Bldg 18) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 6425 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Rural Veterans Transportation Program | 505-265-1711, ext. 3240 | 505-429-5906 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Specialty Care Medicine Appointment Line | 505-265-1711, ext. 3240 | 505-265-1711, ext. 7971 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Spinal Cord Injury (Building 45, near ER) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 2849 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Social Work (Building 41, 2C-129) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 3302 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Substance Abuse Line/Clinic (Bldg 1, 3rd Floor) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 7532, 2522 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Southeast New Mexico Veterans Transportation Network (Roswell, nm) | 505-265-1711, ext. 3240 | 575-622-0729 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Suicide Prevention/Awareness (Bldg 41, 1st Floor, A Wing, Beacon Walk-in Clinic) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 2224, 2184 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Sun Van Paratransit Service (ABQ Ride) | 505-265-1711, ext. 3240 | 505-243-7433 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Travel Reimbursement (Bldg 41, 1st Floor, Next to Patriot Store) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 7127, 5433, 1765, 4820 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Vet Center Call Center | 505-265-1711, ext. 3240 | 877-927-8387 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Veteran Transportation Service (Bldg 18, near parade grounds) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 5438, 7029, 4506 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Women Veterans Health Program (Bldg 41, 2nd Floor, B wing) | 505-265-1711, ext. 3240 | 505-265-1711, ext. 4828 |
| Patient Advocates (Bldg 41, 4th Floor B Wing) | Women Veterans Program Manager | 505-265-1711, ext. 3240 | 505-265-1711, ext. 4615 |
Media and press
The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA New Mexico Healthcare System.
Phone: 505-265-1711, ext. 6495, 6217
Email: ABQPAO@va.gov
After hours or on weekends, call the operator at 505-265-1711, press 0. Ask for the administrator on duty.
Click here for our Video and Image Media Kit available on our VA New Mexico Flickr page.
Submit a FOIA request
Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.
Requesting records maintained by VA New Mexico
You can access your medical records through MyHealth.va.gov Blue Button, 24/7. If you are having issues requesting medical records, contact or try the following options.
Records Management: 505-265-1711, ext. 2449
Fax: 505-256-5705
Mail:
Raymond G. Murphy VA Medical Center
Release of Information
1501 San Pedro SE,
Albuquerque, NM, 87108
Additional FOIA request information
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Review VA’s requirements for a FOIA request, including sample requests.
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See the VA FOIA Library, which publishes commonly requested records.
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If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA New Mexico.
Report an issue
Give us website feedback
To report a technical issue or give us feedback about this site, email our web team at ABQPAO@va.gov
Report suspected fraud or mismanagement
Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.
Phone: 800-488-8244
Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420
Learn more about the VA OIG hotline.
Report patient care or safety issues
If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.
Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181