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Find phone numbers and contact information at VA New Mexico Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA New Mexico health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA New Mexico health care.

Mailing address

Raymond G. Murphy VA Medical Center
1501 San Pedro SE,
Albuquerque, NM, 87108

Main phone numbers

Local: 505-265-1711
Toll-free: 800-465-8262, ext. 5767
To use TeleType for the Deaf (TTY) services: 711

Patient Response Center (24/7) 505-265-1711, select 2.

Suicide and Crisis Hotline (24/7) 988

A – F

Admissions/Enrollment (Bldg 41, Near Main Entrance) 505-265-1711, ext. 4550
Admissions/Enrollment (Bldg 41, Near Main Entrance) Advice Nurse 505-265-1711, ext. 4550 505-265-1711, Opt. 3
Admissions/Enrollment (Bldg 41, Near Main Entrance) Albuquerque Fisher House (Bldg 85) 505-265-1711, ext. 4550 505-265-1711, ext. 3180
Admissions/Enrollment (Bldg 41, Near Main Entrance) Appointments (Primary Care & Specialty Care) 505-265-1711, ext. 4550 505-265-1711, Opt. 2
Admissions/Enrollment (Bldg 41, Near Main Entrance) Appointments (Mental Health Outpatient) 505-265-1711, ext. 4550 505-265-1711, ext. 2150
Admissions/Enrollment (Bldg 41, Near Main Entrance) Audiology/Speech Pathology (Bldg 41, 2D-139) 505-265-1711, ext. 4550 505-265-1711, ext. 2733
Admissions/Enrollment (Bldg 41, Near Main Entrance) Beacon Walk-in Bldg 41, 1st Floor, A Wing, near ER) 505-265-1711, ext. 4550 505-265-1711, ext. 2184
Admissions/Enrollment (Bldg 41, Near Main Entrance) Behavioral Health Appointment Line (Bldg 1, 3rd Floor) 505-265-1711, ext. 4550 505-265-1711, ext. 2150
Admissions/Enrollment (Bldg 41, Near Main Entrance) Blood Draw (Bldg 41, Basement) 505-265-1711, ext. 4550 505-265-1711, ext. 2383
Admissions/Enrollment (Bldg 41, Near Main Entrance) Bromatology Appointment Scheduling 505-265-1711, ext. 4550 505-265-1711, ext. 7971
Admissions/Enrollment (Bldg 41, Near Main Entrance) Caregiver Support Program 505-265-1711, ext. 4550 855-260-3274 or 505-265-1711, ext. 3320
Admissions/Enrollment (Bldg 41, Near Main Entrance) Cardiology Appointment Scheduling 505-265-1711, ext. 4550 505-265-1711, ext. 7971
Admissions/Enrollment (Bldg 41, Near Main Entrance) Center for Development and Civic Engagement (Bldg 53) 505-265-1711, ext. 4550 505-265-1711, ext. 2269
Admissions/Enrollment (Bldg 41, Near Main Entrance) Chaplain Services (Bldg 41, 2A-100 Chapel) 505-265-1711, ext. 4550 505-265-1711, ext. 2735
Admissions/Enrollment (Bldg 41, Near Main Entrance) Community Care Services 505-265-1711, ext. 4550 505-265-1711, ext. 2707
Admissions/Enrollment (Bldg 41, Near Main Entrance) Dental Services (Bldg 41, 2B-135) 505-265-1711, ext. 4550 505-265-1711, ext. 7950
Admissions/Enrollment (Bldg 41, Near Main Entrance) Dermatology Appointment Scheduling 505-265-1711, ext. 4550 505-265-1711, ext. 7971
Admissions/Enrollment (Bldg 41, Near Main Entrance) Dietetics/Nutrition Service 505-265-1711, ext. 4550 505-265-1711, ext. 6054
Admissions/Enrollment (Bldg 41, Near Main Entrance) Disabled American Veterans Transportation (Bldg 41, 1B-) 505-265-1711, ext. 4550 505-265-1711 ext. 2821, 2771
Admissions/Enrollment (Bldg 41, Near Main Entrance) Endocrinology Appointment Scheduling 505-265-1711, ext. 4550 505-265-1711, ext. 7971
Admissions/Enrollment (Bldg 41, Near Main Entrance) Emergency Room/Department (Bldg 41, East Entrance) 505-265-1711, ext. 4550 505-265-1711, ext. 2740
Admissions/Enrollment (Bldg 41, Near Main Entrance) Gastroenterology Appointment Scheduling 505-265-1711, ext. 4550 505-265-1711, ext. 7971
Admissions/Enrollment (Bldg 41, Near Main Entrance) Gastrointestinal (GI) Studies Appointment Scheduling 505-265-1711, ext. 4550 505-265-1711, ext. 2927

H – O

Heroes Hall (Bldg 54-55) 505-265-1711, ext. 4555
Heroes Hall (Bldg 54-55) Hematology Appointment Scheduling 505-265-1711, ext. 4555 505-265-1711, ext. 7971
Heroes Hall (Bldg 54-55) Homeless Program Coordinator (Bldg 96) 505-265-1711, ext. 4555 505-256-2784
Heroes Hall (Bldg 54-55) Homeless Hotline 505-265-1711, ext. 4555 877-424-3838
Heroes Hall (Bldg 54-55) In-house Patient Transport (Bldg 41, 1B-101) 505-265-1711, ext. 4555 505-265-1711, ext. 2254
Heroes Hall (Bldg 54-55) LGBT Program 505-265-1711, ext. 4555 505-265-1711, ext. 2135
Heroes Hall (Bldg 54-55) Liver Clinic Appointment Scheduling 505-265-1711, ext. 4555 505-265-1711, ext. 7971
Heroes Hall (Bldg 54-55) Medical Records/Release of Information 505-265-1711, ext. 4555 505-265-1711, ext. 2449
Heroes Hall (Bldg 54-55) Mental Health Clinic (Bldg 1, 3rd Floor) 505-265-1711, ext. 4555 505-265-1711, ext. 2150
Heroes Hall (Bldg 54-55) Military Sexual Trauma (Bldg 1, 2nd Floor, Room 260) 505-265-1711, ext. 4555 505-265-1711, ext. 5694
Heroes Hall (Bldg 54-55) Minority Veteran Care (Bldg. 1, Room 100) 505-265-1711, ext. 4555 505-265-1711, ext. 5712
Heroes Hall (Bldg 54-55) My HealtheVet (Bldg 41 1A-276) 505-265-1711, ext. 4555 505-265-1711, ext. 4342
Heroes Hall (Bldg 54-55) Neuro Psychology (Bldg 52) 505-265-1711, ext. 4555 505-265-1711, ext. 2590
Heroes Hall (Bldg 54-55) New Patient Orientation (Annex Bldg) 505-265-1711, ext. 4555 505-265-1711 x3892
Heroes Hall (Bldg 54-55) Nursing 505-265-1711, ext. 4555 505-265-1711, ext. 2364
Heroes Hall (Bldg 54-55) Nephrology/Renal Clinic Appointment Scheduling 505-265-1711, ext. 4555 505-265-1711, ext. 7971
Heroes Hall (Bldg 54-55) Neurology Appointment Scheduling 505-265-1711, ext. 4555 505-265-1711, ext. 2752
Heroes Hall (Bldg 54-55) Nutrition and Food Services 505-265-1711, ext. 4555 505-265-1711, ext. 6054, 6928
Heroes Hall (Bldg 54-55) Oncology Appointment Scheduling 505-265-1711, ext. 4555 505-265-1711, ext. 7971
Heroes Hall (Bldg 54-55) Optometry (Bldg 41, 2D) 505-265-1711, ext. 4555 505-265-1711, ext. 7930

P – Z

Patient Advocates (Bldg 41, 4th Floor B Wing) 505-265-1711, ext. 3240
Patient Advocates (Bldg 41, 4th Floor B Wing) Pharmacy (Bldg. 41 1st Floor, C Wing) 505-265-1711, ext. 3240 505-265-1711, Opt. 1, ext. 4243, 4866
Patient Advocates (Bldg 41, 4th Floor B Wing) Police Services (Bldg 41, 1st Floor) 505-265-1711, ext. 3240 505-265-1711, ext. 2379
Patient Advocates (Bldg 41, 4th Floor B Wing) Power Mobility (Bldg 45) 505-265-1711, ext. 3240 505-265-1711 ext. 2205
Patient Advocates (Bldg 41, 4th Floor B Wing) Prosthetics (Bldg 41, 2A-121) 505-265-1711, ext. 3240 505-265-1711, ext. 2461
Patient Advocates (Bldg 41, 4th Floor B Wing) Post-Traumatic Stress Disorder/PTSD (Bldg. 1 2nd Floor) 505-265-1711, ext. 3240 505-265-1711, ext. 2150
Patient Advocates (Bldg 41, 4th Floor B Wing) Pulmonary Clinic Appointment Scheduling 505-265-1711, ext. 3240 505-265-1711, ext. 7971
Patient Advocates (Bldg 41, 4th Floor B Wing) Radiology (Bldg 41 1st Floor, C Wing) 505-265-1711, ext. 3240 505-265-1711, ext. 2768
Patient Advocates (Bldg 41, 4th Floor B Wing) Registry Exams (Bldg 1, Room 362) 505-265-1711, ext. 3240 505-265-1711, ext. 5822
Patient Advocates (Bldg 41, 4th Floor B Wing) Research Medicine (Bldg 66) 505-265-1711, ext. 3240 505-265-1711, ext. 5372
Patient Advocates (Bldg 41, 4th Floor B Wing) Recreation Therapy/Recreation Hall (Bldg 2) 505-265-1711, ext. 3240 505-265-1711, ext. 2030, 4208
Patient Advocates (Bldg 41, 4th Floor B Wing) Returning Service Members Care (Bldg 18) 505-265-1711, ext. 3240 505-265-1711, ext. 6425
Patient Advocates (Bldg 41, 4th Floor B Wing) Rural Veterans Transportation Program 505-265-1711, ext. 3240 505-429-5906
Patient Advocates (Bldg 41, 4th Floor B Wing) Specialty Care Medicine Appointment Line 505-265-1711, ext. 3240 505-265-1711, ext. 7971
Patient Advocates (Bldg 41, 4th Floor B Wing) Spinal Cord Injury (Building 45, near ER) 505-265-1711, ext. 3240 505-265-1711, ext. 2849
Patient Advocates (Bldg 41, 4th Floor B Wing) Social Work (Building 41, 2C-129) 505-265-1711, ext. 3240 505-265-1711, ext. 3302
Patient Advocates (Bldg 41, 4th Floor B Wing) Substance Abuse Line/Clinic (Bldg 1, 3rd Floor) 505-265-1711, ext. 3240 505-265-1711, ext. 7532, 2522
Patient Advocates (Bldg 41, 4th Floor B Wing) Southeast New Mexico Veterans Transportation Network (Roswell, nm) 505-265-1711, ext. 3240 575-622-0729
Patient Advocates (Bldg 41, 4th Floor B Wing) Suicide Prevention/Awareness (Bldg 41, 1st Floor, A Wing, Beacon Walk-in Clinic) 505-265-1711, ext. 3240 505-265-1711, ext. 2224, 2184
Patient Advocates (Bldg 41, 4th Floor B Wing) Sun Van Paratransit Service (ABQ Ride) 505-265-1711, ext. 3240 505-243-7433
Patient Advocates (Bldg 41, 4th Floor B Wing) Travel Reimbursement (Bldg 41, 1st Floor, Next to Patriot Store) 505-265-1711, ext. 3240 505-265-1711, ext. 7127, 5433, 1765, 4820
Patient Advocates (Bldg 41, 4th Floor B Wing) Vet Center Call Center 505-265-1711, ext. 3240 877-927-8387
Patient Advocates (Bldg 41, 4th Floor B Wing) Veteran Transportation Service (Bldg 18, near parade grounds) 505-265-1711, ext. 3240 505-265-1711, ext. 5438, 7029, 4506
Patient Advocates (Bldg 41, 4th Floor B Wing) Women Veterans Health Program (Bldg 41, 2nd Floor, B wing) 505-265-1711, ext. 3240 505-265-1711, ext. 4828
Patient Advocates (Bldg 41, 4th Floor B Wing) Women Veterans Program Manager 505-265-1711, ext. 3240 505-265-1711, ext. 4615

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA New Mexico Healthcare System.

Phone: 505-265-1711, ext. 6495, 6217
Email: ABQPAO@va.gov

After hours or on weekends, call the operator at 505-265-1711, press 0. Ask for the administrator on duty.

Click here for our Video and Image Media Kit available on our VA New Mexico Flickr page.

 

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA New Mexico

You can access your medical records through MyHealth.va.gov Blue Button, 24/7. If you are having issues requesting medical records, contact or try the following options.

Records Management: 505-265-1711, ext. 2449
Fax: 505-256-5705

Mail:
Raymond G. Murphy VA Medical Center

Release of Information
1501 San Pedro SE,
Albuquerque, NM, 87108

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at ABQPAO@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181