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Learn what the PACT Act means for your VA benefits

Patient advocates

The patient advocates at VA New Mexico health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.

Connect with a patient advocate

At a time when customer service counts more than ever, the New Mexico Veterans Affairs Health Care System has established a Service Level Patient Advocate Program to better meet the needs of our Veterans and their families. The Patient Advocate Program was developed to provide patients and their families with assistance in an increasingly complex and technical health care system. The advocates serve as a liaison between the patient and the VA. The Patient Rights and the Patient Advocate Program are strongly supported at this Medical Center.

Service Level Patient Advocate Program 

 Service Level Patient Advocates are available to assist with resolving issues and concerns in their individual service or section and should be contacted prior to contacting a Facility Patient Advocate.

Service Level Advocates should be contacted when an issue/concern arises in their service area. If the issue/concern cannot be resolved at the service area, the Facility Patient Advocates are available to assist in addressing patient complaints and family concerns.  Main phone: 505-265-1711, ext. 3240

Care we provide at VA New Mexico health care

Our patient advocates work hard to make sure you receive the best possible care. They offer help with:

  • Patient concerns with the care team
  • Advocating for patient and family rights