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Contact us

Find phone numbers and contact information at VA North Florida/South Georgia Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA North Florida/South Georgia health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA North Florida/South Georgia health care.

Mailing address

Malcom Randall Department of Veterans Affairs Medical Center
1601 SW Archer Road
Gainesville, FL 32608-1197

Lake City VA Medical Center
619 South Marion Avenue
Lake City, FL 32025

Main phone numbers



To use TeleType for the Deaf (TTY) services: dial 711

A – F

Caregiver Support 

Ext. 107587
Ext. 107587

Chaplain Service 

Ext. 107427
Ext. 392125

Clinical Video Telehealth (CVT) 

Ext. 392734

Community Care

Fisher House


G – M


Ext. 106260 (Gainesville)
Ext. 393911 (Lake City)

Geriatrics and Extended Care

(Lake City) 




Ext. 104327

Hospice and Palliative Care

Ext. 392853

Intimate Partner Violence Assistance Program 

MOVE Weight Management Program 

Ext. 106205

Medical Foster Home 

Mental Health

Ext. 106456

Military Sexual Trauma Care


N – Z

Pharmacy Refills

800-349-9457 (toll free from outside the North Florida/South Georgia area)

Police Service

(Lake City)


(The Villages)


Ext. 392114

Recreation Therapy and Creative Arts Therapy

Ext. 106535 (Gainesville)
Ext. 392696 (Lake City)

Registry Exams

Sleep Medicine

Ext. 105616

Social Work 

Ext. 106367 (Gainesville)
Ext. 392578 (Lake City)

Spinal Cord Injury

Ext. 106655 (Gainesville)
Ext. 392530 (Lake City)


Ext. 103343

Wheelchair and Mobility

Whole Health

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA North Florida/South Georgia Healthcare System.


After hours or on weekends, call the operator at 352-376-1611 or 386-755-3016 and ask for the administrator on duty.

Submit a Freedom of Information Act (FOIA) request

The Freedom of Information Act (FOIA) states that any person has a right of access to Federal agency records, except to the extent that such records are protected from release by a FOIA exemption or a special law enforcement record exclusion.

Requesting records maintained by VA North Florida/South Georgia health care 

Your request must be in writing and submitted by email or letter:


Mail:  Malcom Randall VA Medical Center

            Attn: FOIA Office (001A-GV)

            1601 Southwest Archer Road
            Gainesville, FL 32608-1197

For questions about your request to VA North Florida/South Georgia

Phone: 800-324-8387, ext. 107059 

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at 

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:
Phone: 800-994-6610
Fax: 630-792-5636

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018