NF/SGVHS continues to closely monitor Tropical Storm Ian. We are taking all necessary actions to ensure the safety of our patients and their families. If you have not done so already, please ensure you have your hurricane plans in place. For more information on hurricane preparedness go to: Hurricane Tips for Veterans and Families - VA Sunshine Healthcare Network or Ready.gov.
Out of an abundance of caution, and for the safety of Veterans and employees, the decision has been made to close/curtail services at various outpatient clinics: please visit our Operating Status page for detailed closure information at each facility. In addition, the Gainesville Honor Center and Lake City Shuttle Buses are cancelled on Friday (9/30/22).
Virtual Appointments only Friday, September 30
• Malcom Randall VA Medical Center
-Only inpatient/emergency Operating Room cases/Procedures on 9/30/22
• Compensation & Pension Clinic
• Gainesville Pain Clinic (3401 NW 98 St)
• Gainesville Optometry Clinic (5533 SW 64th St)
• Gainesville Dermatology Clinic (5571 SW 64th St)
• Lake City VA Medical Center
-No scheduled procedures or GI appointments
• Lake City VA Commerce
• Marianna VA Clinic
• Ocala VA Clinic
• Perry VA Clinic
• Tallahassee VA Clinic
• The Villages VA Clinic (No GI Procedures)
• Valdosta VA Clinic
Closed Friday, September 30
• Jacksonville VA Clinic – Jefferson
• Jacksonville VA Clinic – University
• Jacksonville VA Clinic – Southpoint
• Middleburg VA Clinic
• St. Augustine VA Clinic
Our staff have begun to contact Veterans for those whose appointments will need to be cancelled and rescheduled or to offer virtual care as appropriate.
In addition, the Emergency Pharmacy Refill Program has been activated due to anticipated impacts from the hurricane. If you are a Veteran who has less than a two-week supply of a medication on hand, the following options are available to you:
• Veterans can come in and pick up a supply at one of our outpatient pharmacies until the end of business hours on Wednesday, September 27. The outpatient pharmacy hours are as follows:
o Malcom Randall VA Medical Center, 7:30am – 7pm
o Lake City VA Medical Center, 8:30am – 6pm
o Jacksonville VA Outpatient Clinic, 7:00am – 5:30pm
o Tallahassee VA Health Care Center, 8:00am – 4:30pm
o The Villages VA Outpatient Center, 8:00am – 4:30pm
• Effective midnight on Tuesday, September 27, 2022, eligible patients with a Veterans Health Identification Card who need an emergency supply of medications can go to any retail pharmacy within the Heritage Health Services Network. All you need to do is bring a written VA prescription or active VA prescription bottle, that is no older than six months and has refills available, to receive a 14-day supply. This option does not extend to controlled substances. To locate a pharmacy near you, please visit https://va.hhspharmacy.com/locations/index.html
The Heritage Health Customer Care Line is available for both VA patients and Pharmacies for any billing questions or coverage at: 1-866-265-0124, option 1. The Heritage Hours of Operations for Hurricane Coverage are as follows:
If you are displaced, have lost your medication, or no longer have a written prescription or bottle, you can contact the VISN 8 Clinical Contact Center at 1-877-741-3400. You may also find assistance via the VA Health Chat app on your electronic devices. Help is available Monday – Friday, from 8 a.m. to 4 p.m.
Veterans experiencing a medical or psychiatric emergency should call 9-1-1 or visit the nearest open emergency room. VA Health Connect (also known as the VISN 8 Clinical Contact Center) 1-877-741-3400 is operational 24/7 to provide Veterans with virtual care and support.
Be prepared and stay safe.