Patient advocates
The Patient Advocates at North Florida/South Georgia Veterans Health System are specially trained to help you resolve issues with your care. If you have experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our Patient Advocates. The Veterans Experience Office welcomes any and all suggestions that one may have related to their care, their experiences, and ideas for how the North Florida/South Georgia Veterans Health System can continue to improve the experience that Veterans and their families and/or caregivers have.
Meet Our Team
Sarah Linn
Chief, Veterans Experience Office
VA North Florida/South Georgia health care
Phone: 352-548-6000 x106019
Jeff Moore
Acting Lead Patient Advocate, Malcom Randall VAMC
VA North Florida/South Georgia health care
Phone: 352-548-6019
Misty Carter
Patient Advocate, Malcom Randall VAMC
VA North Florida/South Georgia health care
Phone: 352-548-6000 x106019
Erika Gumz
Patient Advocate, Malcom Randall VAMC
VA North Florida/South Georgia health care
Phone: 352-548-6000 x106019
Willie White III
Patient Advocate, Gainesville Primary Care Building
VA North Florida/South Georgia health care
Phone: 352-548-1900 x185169
Traci Davis-McGuire
Patient Advocate, Lake City VAMC
VA North Florida/South Georgia health care
Phone: 386-755-3016, ext. 392073
Sonja Griffin
Patient Advocate, Jacksonville VA Clinic
VA North Florida/South Georgia health care
Phone: 904-475-5849
Thomasina Scott
Patient Advocate, Jacksonville VA Clinic
VA North Florida/South Georgia health care
Phone: 904-475-5849
Jermaine Sims
Patient Advocate, Tallahassee VA Clinic
VA North Florida/South Georgia health care
Phone: 850-513-7640
Terrance White
Patient Advocate, Tallahassee VA Clinic
VA North Florida/South Georgia health care
Phone: 850-513-7640
Leslie Callahan
Patient Advocate, The Villages VA Clinic
VA North Florida/South Georgia health care
Phone: 352-674-5000 x301278
Robert "Robbie" Davis
Patient Advocate, The Villages VA Clinic
VA North Florida/South Georgia health care
Phone: 352-674-5000, ext. 301278
Care we provide at VA North Florida/South Georgia health care
North Florida/South Georgia Veterans Health System strives to provide the best care possible in the most courteous and efficient manner to our Veteran patients. Patient Advocates are official representatives of the Director and serve as liaisons between patients and the medical team.
Patient Advocates act on the behalf of Veterans and their families as well as help patients understand their rights, responsibilities, and resources available to assist in the management of their care and benefits.