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Patient advocates

The Patient Advocates at North Florida/South Georgia Veterans Health System are specially trained to help you resolve issues with your care. If you have experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our Patient Advocates. The Veterans Experience Office welcomes any and all suggestions that one may have related to their care, their experiences, and ideas for how the North Florida/South Georgia Veterans Health System can continue to improve the experience that Veterans and their families and/or caregivers have.

Meet Our Team

Sarah Linn

Sarah Linn

Chief, Veterans Experience Office

VA North Florida/South Georgia health care

Phone: 352-548-6000 x106019

Jeff Moore

Jeff Moore

Acting Lead Patient Advocate, Malcom Randall VAMC

VA North Florida/South Georgia health care

Phone: 352-548-6019

Patient Advocate

Misty Carter

Patient Advocate, Malcom Randall VAMC

VA North Florida/South Georgia health care

Phone: 352-548-6000 x106019

Erika Gumz

Patient Advocate, Malcom Randall VAMC

VA North Florida/South Georgia health care

Phone: 352-548-6000 x106019

photo of Willie White, Patient Advocate

Willie White III

Patient Advocate, Gainesville Primary Care Building

VA North Florida/South Georgia health care

Phone: 352-548-1900 x185169

Traci_Davis-McGuire

Traci Davis-McGuire

Patient Advocate, Lake City VAMC

VA North Florida/South Georgia health care

Phone: 386-755-3016, ext. 392073

Sonja Griffin

Patient Advocate, Jacksonville VA Clinic

VA North Florida/South Georgia health care

Phone: 904-475-5849

Patient Advocate

Thomasina Scott

Patient Advocate, Jacksonville VA Clinic

VA North Florida/South Georgia health care

Phone: 904-475-5849

Jermaine Sims

Patient Advocate, Tallahassee VA Clinic

VA North Florida/South Georgia health care

Phone: 850-513-7640

Terrance White Pt Advocate

Terrance White

Patient Advocate, Tallahassee VA Clinic

VA North Florida/South Georgia health care

Phone: 850-513-7640

Patient Advocate

Leslie Callahan

Patient Advocate, The Villages VA Clinic

VA North Florida/South Georgia health care

Phone: 352-674-5000 x301278

Robert Davis Photo

Robert "Robbie" Davis

Patient Advocate, The Villages VA Clinic

VA North Florida/South Georgia health care

Phone: 352-674-5000, ext. 301278

Care we provide at VA North Florida/South Georgia health care

North Florida/South Georgia Veterans Health System strives to provide the best care possible in the most courteous and efficient manner to our Veteran patients.  Patient Advocates are official representatives of the Director and serve as liaisons between patients and the medical team.

Patient Advocates act on the behalf of Veterans and their families as well as help patients understand their rights, responsibilities, and resources available to assist in the management of their care and benefits.