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Malcom Randall and Lake City VAMC and outpatient clinics will be open and fully operational beginning Oct. 11, 2024. Please use link to see additional information.

Jacksonville North VA Clinic

Services include: Substance Abuse Treatment, Prosthetics, Physical Therapy, Occupational Therapy, TBI, Rehab Medicine, Primary Care

Location and contact information

Address

145 Heron Bay Road
Jacksonville, FL 32218-2670

Phone numbers

Main phone:
VA health connect:
Mental health care:

Clinical hours

  • Mon: 7:00 a.m. to 4:30 p.m.
  • Tue: 7:00 a.m. to 4:30 p.m.
  • Wed: 7:00 a.m. to 4:30 p.m.
  • Thu: 7:00 a.m. to 4:30 p.m.
  • Fri: 7:00 a.m. to 4:30 p.m.
  • Sat: Closed
  • Sun: Closed
Jacksonville North, formerly Jacksonville Southpoint

Prepare for your visit

Select a topic to learn more.

Cost: Free

Wheelchair availability:  Wheelchairs are available upon arrival for patients who need them to access the building.

Beneficiary travel

Beneficiary travel benefits include round-trip transportation from your home to the medical center, mileage reimbursement, or special mode transport. 

Find out if you qualify for beneficiary travel benefits

Other services at VA North Florida/South Georgia health care

Health services offered here

Select a topic to learn more.

Addiction and substance use care

We can help you overcome substance use problems from unhealthy alcohol use to life-threatening addiction. We match our services—like counseling, group therapy or medication—to your specific needs.

Visit our office, with or without an appointment

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Substance Abuse Treatment Team (SATT)

Substance Abuse Treatment Team (SATT)

Main Phone

Service Hours

The service hours are the same as our facility hours.

The Substance Use Disorder (SUD) Team offers services designed to assist Veterans overcome addiction and mental illness through psychotherapy, education, support, and medication-assisted treatment. They also treat Veterans with co-occurring substance use disorder and PTSD. Veterans can be seen by a Case Manager as a walk in during business hours and then provided with an assessment to determine which level of care listed below is the most appropriate within this clinic.  Areas without separate SUD Specialty Clinics can also access services for Substance Use Disorders either within Mental Health Clinics or via Telehealth Services. Some of the SUD programs listed below may not be available within each location and Veterans may be eligible to utilize community providers/programs, if necessary. Substance Use Disorders has 4 programs: Ambulatory Detox, Intensive Outpatient, Outpatient, Residential Rehab.

Learn more about our VA treatment programs

Laboratory and pathology

We offer blood tests and other advanced testing services to help you and your VA health care team monitor your health, find and understand any health problems and make informed treatment decisions.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:

  • Surgical pathology (study of biopsy tissue and tissue removed during surgery) 
  • Cytopathology (study of cells, pap tests, body fluids)
  • Testing for infectious diseases
  • Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
  • Autopsy services for hospital patients

Mental health care

Common conditions: addiction, depression, anxiety, trauma, PTSD, bipolar disorder, schizophrenia, OCD

If you’re struggling with issues like PTSD, depression, grief, anger or trauma, we offer counseling and other support. All VA health care facilities offer same-day help. You may qualify even without enrolling in VA health care.

Visit our office, with or without an appointment

A referral is not required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

choose option 2, then 3

Service Hours

The service hours are the same as our facility hours.

Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:

Same day access: A Veteran Walk In to be assessed/triaged by a Provider, for non-life threatening/non-emergent needs within any clinic location (during regular business hours).

Primary care is the preferred entry point for accessing mental health services at the VA to enhance coordination of care. However, a Veteran may also be seen in any of the Mental Health clinics.

Contact the Veterans Primary Care Provider to inquire as to PCMHI (Primary Care Mental Health Integration) care.

(If unsure of Veterans Primary Care Provider, contact .)

The PCMHI Team may be a separate specialty clinic of providers or may be within the Veterans Primary Care team or Mental Health Clinic. Veterans may be seen within PCMHI for 4-8 weeks of services at this access point. Additional referrals can be made from PCMHI to MH Clinic services and Other Specialty Clinics.

Learn more and connect with a care coordinator

Nutrition, food, and dietary care

Our nutrition experts work closely with you and your care team to help make sure you’re getting the nutrition you need to get and stay as healthy as possible.

Visit our office, with or without an appointment

A referral is not required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Location

PACT PC

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our registered dietitians can help you maintain or improve your health with good nutrition tailored to your needs. Through group, individual, and telehealth sessions, we provide nutrition education and counseling in areas such as:

 

  • Cardiovascular and heart health
  • Chronic kidney disease
  • Diabetes (including gestational diabetes)
  • Eating disorders and digestive health
  • Pregnancy and postpartum nutrition
  • Weight management

PTSD care

If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.

Visit our office, by appointment only

A referral is required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

PTSD contact number (option 2 then 3)

Service Hours

The service hours are the same as our facility hours.

Post-traumatic Stress Disorder (PTSD) is a mental health concern that can occur after a traumatic event like war, physical or sexual assaults, natural disasters, or accidents. Most people have some stress reactions after trauma. If the reactions disrupt your life and do not go away over time, you may have PTSD. PTSD does not need to be a lifelong problem. There is no single treatment that will work for every person, but help is available.

  • Skill development
  • Evidence-Based therapies to address your traumatic event(s) (Cognitive Processing Therapy for PTSD, Prolonged Exposure, Eye Movement Desensitization and Reprocessing, Cognitive Behavioral Conjoint Therapy, Written Exposure Therapy)
  • Focused therapy groups
  • Psychiatric assessment and medication management
  • Treatment for addictive disorders in combination with PTSD

Additional Resources

Physical medicine and rehabilitation

Common conditions: pain, stroke, brain injury, neuromuscular disorders, musculoskeletal problems, sports injuries, spinal cord injuries

If you’re living with a traumatic brain injury, amputation or other disability, our specialists offer support to help you improve your independence and quality of life, manage pain and stay healthy.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our physical medicine and rehabilitation doctors and therapists focus on whole-body health. They can help you manage your pain, increase your independence, and improve your quality of life with services like:

 

  • Personalized therapy for your rehabilitation
  • Medication, stretching, and massage for short-term pain relief
  • Strengthening exercises and movement therapy to increase fitness and prevent future pain
  • Recreation therapy to create coping and social skills
  • Occupational therapy to improve coordination and balance, and help you manage life skills and everyday activities
  • Assessment and treatment of speech, language, and swallowing disorders

Physical therapy, occupational therapy and kinesiotherapy

Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease

Primary care

Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

A strong network of family and internal medicine specialists and services can offer you the best possible care. Internal medicine doctors (internists) prevent, diagnose, and treat adult diseases. Doctors who specialize in family medicine provide primary health care to the entire family. Your primary care team can coordinate the many services you receive such as:

 

  • Labs and blood work
  • Mental health care
  • Womens health care
  • Radiology
  • Social services
  • Telehealth

Prosthetics and rehabilitation

We provide and help you use medical aids, hearing aids, state-of-the-art adaptive home equipment and other equipment to help you preserve and increase your mobility and independence.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

VA is the world’s largest and most comprehensive provider of sensory aides and prosthetic devices. Veterans enrolled in the VA health care system and referred by a physical medicine and rehabilitation physician can receive a full range of services and equipment like:

 

  • Artificial limbs and surgical implants, including artificial joints and pacemakers
  • Wheelchairs and other medical devices
  • Aids for Veterans who are blind, have low vision, or are hearing impaired
  • Adaptive equipment and modifications to make your vehicle or home more accessible
  • Other devices and services to help increase your mobility, dignity, and independence
  • Clothing allowance for Veterans with devices that damage their clothing

Psychiatry

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments  and medications when needed.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Good mental health is a vital part of your overall wellness. Our psychiatry teams offer consultation, evaluation, and treatment to help you with a range of mental and behavioral health problems, including:

 

  • Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
  • Addictive behaviors and substance abuse
  • Post-traumatic stress disorder (PTSD) and combat-related stress disorder
  • Emotional issues like anger management and relationship challenges, confused thinking, memory problems, and invasive thoughts or ideas
  • Aggressive or self-harming behaviors

Psychology

If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments and medications when needed.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our psychology teams offer consultation, evaluation, and treatment to help with a range of mental and behavioral health problems like:

 

  • Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
  • Addictive behaviors and substance abuse
  • Post-traumatic stress disorder (PTSD) and combat-related stress disorder
  • Emotional issues like anger management and relationship challenges
  • Confused thinking, memory problems, and invasive thoughts or ideas
  • Aggressive or self-harming behaviors

Social work

Social workers are here to help Veterans, families and caregivers with almost any need, from help with finances or housing to questions about treatment to just feeling overwhelmed. We are here for you.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

Social work is integral to health care. We can help you and your family manage stress-related problems due to injury or illness, and find VA community resources to meet your needs like:

 

  • Home health services
  • Legal services
  • Transportation
  • Community living

Telehealth

With VA telehealth, you can get care from your health providers without having to travel. Get checkups and treatment, talk about your care and more—from home or elsewhere.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

We use the latest in secure digital technology to set up remote visits with our health care providers. We offer video conferencing, home telehealth services, and store-and-forward telehealth that lets you securely send your health information to experts at VA facilities. We offer telehealth visits with providers in:

  • Mental health
  • Retinal care (eye)
  • Bariatric surgery (visit remotely with your weight-loss surgery team before and after your operation)
  • Dermatology
  • Rehabilitation
  • Primary care

Learn more about telehealth

Toxic exposure screening

Common conditions: War-related exposure, open burn pit exposure, airborne hazards exposure, Gulf War-related exposure, Gulf War Illness, Agent Orange exposure, radiation exposure, Camp Lejeune contaminated water exposure

We provide a quick screening to identify toxins you may have come in contact with during your military service. The screening takes 5 to 10 minutes. During the screening, we’ll ask you questions and document your responses in your medical record. Your answers will inform your VA health care team of any possible exposures. We’ll also connect you to more resources if you have any concerns.

Visit our office, by appointment only

A referral is not required

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

All Veterans enrolled in VA health care can receive a toxic exposure screening at an upcoming appointment or sooner by contacting a Toxic Exposure Screening Navigator. All enrolled Veterans should receive the screening at least once every five years.

Learn more about Toxic Exposure Screening.

Wheelchair and mobility

Common conditions: lightweight manual

We provide support and assistive devices, including wheelchairs, scooters, walkers and canes, to help you preserve and increase your mobility.

Appointments

Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.

Main Phone

Main Phone

Service Hours

The service hours are the same as our facility hours.

We provide support and assistive devices, including wheelchairs, scooters, walkers and canes, to help you preserve and increase your mobility.

Whole health

Whole health puts you at the center of care, rather than your illnesses or conditions. We work with you to develop a personalized health plan based on your values, needs, and goals.

Visit our office, by appointment only

A referral is not required

Appointments

Whole health puts you at the center of care, rather than your illnesses or conditions. We work with you to develop a personalized health plan based on your values, needs, and goals.

Contact for Rochelle Shipman, Whole Health Coach

Main Phone

Service Hours

The service hours are the same as our facility hours.

Our whole health approach empowers and equips you to take charge of your health, well-being, and quality of  life. Whole health goes beyond your illnesses, injuries, or disabilities, and focuses instead on your values, goals, and overall health. It includes self-care and complementary therapies along with conventional medical care. Our whole health program includes:

  • Acupuncture to help you manage pain without drugs
  • Meditation and mindfulness training
  • Yoga, tai chi, and qi gong classes
  • Massage and manual therapy
  • and much more.

Learn more about Whole Health at https://www.va.gov/north-florida-health-care/programs/whole-health

 

 

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