Jacksonville North VA Clinic
Services include: Substance Abuse Treatment, Prosthetics, Physical Therapy, Occupational Therapy, TBI, Rehab Medicine, Primary Care
Location and contact information
Address
145 Heron Bay Road
Jacksonville, FL 32218-2670
Phone numbers
Main phone:
VA health connect:
Mental health care:
Facility hours
Hours may vary for different services. Select a service on this page to check the hours.
- Mon: 7:00 a.m. to 4:30 p.m.
- Tue: 7:00 a.m. to 4:30 p.m.
- Wed: 7:00 a.m. to 4:30 p.m.
- Thu: 7:00 a.m. to 4:30 p.m.
- Fri: 7:00 a.m. to 4:30 p.m.
- Sat: Closed
- Sun: Closed
Prepare for your visit
Select a topic to learn more.
Cost: Free
Wheelchair availability: Wheelchairs are available upon arrival for patients who need them to access the building.
Beneficiary travel
Beneficiary travel benefits include round-trip transportation from your home to the medical center, mileage reimbursement, or special mode transport.
Other services at VA North Florida/South Georgia health care
Health services offered here
Select a topic to learn more.
Addiction and substance use care
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Substance Abuse Treatment Team (SATT)
Substance Abuse Treatment Team (SATT)
Main Phone
Service Hours
The service hours are the same as our facility hours.
The Substance Use Disorder (SUD) Team offers services designed to assist Veterans overcome addiction and mental illness through psychotherapy, education, support, and medication-assisted treatment. They also treat Veterans with co-occurring substance use disorder and PTSD. Veterans can be seen by a Case Manager as a walk in during business hours and then provided with an assessment to determine which level of care listed below is the most appropriate within this clinic. Areas without separate SUD Specialty Clinics can also access services for Substance Use Disorders either within Mental Health Clinics or via Telehealth Services. Some of the SUD programs listed below may not be available within each location and Veterans may be eligible to utilize community providers/programs, if necessary. Substance Use Disorders has 4 programs: Ambulatory Detox, Intensive Outpatient, Outpatient, Residential Rehab.
Audiology
Common conditions: tinnitus, vertigo, hearing loss, vestibular conditions
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
- Mon: 8:00 a.m. to 4:00 p.m.
- Tue: 8:00 a.m. to 4:00 p.m.
- Wed: 8:00 a.m. to 4:00 p.m.
- Thu: 8:00 a.m. to 4:00 p.m.
- Fri: 8:00 a.m. to 4:00 p.m.
- Sat: Closed
- Sun: Closed
Our Audiology and Speech Pathology clinic provides diagnostic and rehabilitative services, VA compensation and pension examinations, and screening for employee hearing conservation. We offer a full range of audiology and speech pathology services like:
- Hearing and balance evaluations
- Selection, management, and repair of hearing aids and assistive listening device assessments
- Evaluation, programming, and management of cochlear implants and bone-anchored implants
- Evaluation and treatment for auditory processing disorder
- Services that help with speech, language, fluency, voice, cognitive communication, swallowing, stuttering, and laryngectomy (surgical removal of the larynx, which contains your vocal cords)
Chiropractic
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
Chiropractors work closely with your health care team to diagnose and manage muscle and joint conditions, including problems in the back, neck and other areas.
Laboratory and pathology
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
- Mon: 6:45 a.m. to 2:00 p.m.
- Tue: 6:45 a.m. to 2:00 p.m.
- Wed: 6:45 a.m. to 2:00 p.m.
- Thu: 6:45 a.m. to 2:00 p.m.
- Fri: 6:45 a.m. to 2:00 p.m.
- Sat: Closed
- Sun: Closed
Our laboratories provide a full range of clinical and diagnostic testing services. Our laboratory and pathology services include:
- Surgical pathology (study of biopsy tissue and tissue removed during surgery)
- Cytopathology (study of cells, pap tests, body fluids)
- Testing for infectious diseases
- Cytopathology (study of unusual cells) and surgical pathology (study of tissue removed during surgery)
- Autopsy services for hospital patients
Mental health care
Common conditions: addiction, depression, anxiety, trauma, PTSD, bipolar disorder, schizophrenia, OCD
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
choose option 2, then 3
Service Hours
The service hours are the same as our facility hours.
Our medical center and clinics provide consultation, evaluation, and treatment for a range of issues that may impact your mental health or emotional well-being. Our confidential outpatient services include individual and group therapy for:
Same day access: A Veteran Walk In to be assessed/triaged by a Provider, for non-life threatening/non-emergent needs within any clinic location (during regular business hours).
Primary care is the preferred entry point for accessing mental health services at the VA to enhance coordination of care. However, a Veteran may also be seen in any of the Mental Health clinics.
Contact the Veterans Primary Care Provider to inquire as to PCMHI (Primary Care Mental Health Integration) care.
(If unsure of Veterans Primary Care Provider, contact
The PCMHI Team may be a separate specialty clinic of providers or may be within the Veterans Primary Care team or Mental Health Clinic. Veterans may be seen within PCMHI for 4-8 weeks of services at this access point. Additional referrals can be made from PCMHI to MH Clinic services and Other Specialty Clinics.
Nutrition, food, and dietary care
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Location
PACT PC
Main Phone
Service Hours
The service hours are the same as our facility hours.
Our registered dietitians can help you maintain or improve your health with good nutrition tailored to your needs. Through group, individual, and telehealth sessions, we provide nutrition education and counseling in areas such as:
- Cardiovascular and heart health
- Chronic kidney disease
- Diabetes (including gestational diabetes)
- Eating disorders and digestive health
- Pregnancy and postpartum nutrition
- Weight management
Optometry
Common conditions: General eye health, low vision, cataracts, diabetic retinopathy, glaucoma, macular degeneration
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Optometry
Main Phone
Optometry
Service Hours
- Mon: 7:30 a.m. to 4:00 p.m.
- Tue: 7:30 a.m. to 4:00 p.m.
- Wed: 7:30 a.m. to 4:00 p.m.
- Thu: 7:30 a.m. to 4:00 p.m.
- Fri: 7:30 a.m. to 4:00 p.m.
- Sat: Closed
- Sun: Closed
Our optometrists provide many eye-related services and treatments like:
- Vision services and eye exams
- Treatment for diseases and injuries of the retina, cornea, and other parts of your eye
- Low-vision services for conditions like macular degeneration that can’t be corrected by glasses, surgery, or medication
- Special eye exams for diabetic patients
Physical medicine and rehabilitation
Common conditions: pain, stroke, brain injury, neuromuscular disorders, musculoskeletal problems, sports injuries, spinal cord injuries
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
Our physical medicine and rehabilitation doctors and therapists focus on whole-body health. They can help you manage your pain, increase your independence, and improve your quality of life with services like:
- Personalized therapy for your rehabilitation
- Medication, stretching, and massage for short-term pain relief
- Strengthening exercises and movement therapy to increase fitness and prevent future pain
- Recreation therapy to create coping and social skills
- Occupational therapy to improve coordination and balance, and help you manage life skills and everyday activities
- Assessment and treatment of speech, language, and swallowing disorders
Physical therapy, occupational therapy and kinesiotherapy
Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease.
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
Physical therapy, occupational therapy and kinesiotherapy can help restore movement and function if you have been disabled by injury or disease
Primary care
Your VA primary care provider will work closely with you to plan for all the care you need to stay healthy and well throughout your life, including immunizations and vaccinations. They will also work with family members or caregivers who support you.
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
A strong network of family and internal medicine specialists and services can offer you the best possible care. Internal medicine doctors (internists) prevent, diagnose, and treat adult diseases. Doctors who specialize in family medicine provide primary health care to the entire family. Your primary care team can coordinate the many services you receive such as:
- Labs and blood work
- Mental health care
- Womens health care
- Radiology
- Social services
- Telehealth
- COVID-19 vaccinations
Prosthetics and rehabilitation
We provide and help you use medical aids, hearing aids, state-of-the-art adaptive home equipment and other equipment to help you preserve and increase your mobility and independence.
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
VA is the world’s largest and most comprehensive provider of sensory aides and prosthetic devices. Veterans enrolled in the VA health care system and referred by a physical medicine and rehabilitation physician can receive a full range of services and equipment like:
- Artificial limbs and surgical implants, including artificial joints and pacemakers
- Wheelchairs and other medical devices
- Aids for Veterans who are blind, have low vision, or are hearing impaired
- Adaptive equipment and modifications to make your vehicle or home more accessible
- Other devices and services to help increase your mobility, dignity, and independence
- Clothing allowance for Veterans with devices that damage their clothing
Psychiatry
If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments and medications when needed.
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
Good mental health is a vital part of your overall wellness. Our psychiatry teams offer consultation, evaluation, and treatment to help you with a range of mental and behavioral health problems, including:
- Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
- Addictive behaviors and substance abuse
- Post-traumatic stress disorder (PTSD) and combat-related stress disorder
- Emotional issues like anger management and relationship challenges, confused thinking, memory problems, and invasive thoughts or ideas
- Aggressive or self-harming behaviors
Psychology
If you’re struggling with a mental health problem—or just need to talk with someone—we can help. We offer treatment and support such as therapy, alternative treatments and medications when needed.
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
Our psychology teams offer consultation, evaluation, and treatment to help with a range of mental and behavioral health problems like:
- Depression (including sadness and grief), anxiety (including worry and nervousness), and personality disorders
- Addictive behaviors and substance abuse
- Post-traumatic stress disorder (PTSD) and combat-related stress disorder
- Emotional issues like anger management and relationship challenges
- Confused thinking, memory problems, and invasive thoughts or ideas
- Aggressive or self-harming behaviors
PTSD care
If you have symptoms of PTSD after a traumatic event, we can help. We offer assessment and treatment support such as private counseling, group therapy and medication. It’s never too late to get help.
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
PTSD contact number (option 2 then 3)
Service Hours
The service hours are the same as our facility hours.
Post-traumatic Stress Disorder (PTSD) is a mental health concern that can occur after a traumatic event like war, physical or sexual assaults, natural disasters, or accidents. Most people have some stress reactions after trauma. If the reactions disrupt your life and do not go away over time, you may have PTSD. PTSD does not need to be a lifelong problem. There is no single treatment that will work for every person, but help is available.
- Skill development
- Evidence-Based therapies to address your traumatic event(s) (Cognitive Processing Therapy for PTSD, Prolonged Exposure, Eye Movement Desensitization and Reprocessing, Cognitive Behavioral Conjoint Therapy, Written Exposure Therapy)
- Focused therapy groups
- Psychiatric assessment and medication management
- Treatment for addictive disorders in combination with PTSD
Additional Resources
- Learn more about PTSD
- PTSD : Decision Aid (va.gov)
- Cognitive Processing Therapy for PTSD - PTSD: National Center for PTSD (va.gov)
- Prolonged Exposure for PTSD - PTSD: National Center for PTSD (va.gov)
- Eye Movement Desensitization and Reprocessing (EMDR) for PTSD - PTSD: National Center for PTSD (va.gov)
- About Face - National Center for PTSD (va.gov)
Radiology
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
We offer radiology and imaging services to diagnose and treat many medical conditions.
The technologists who perform your exams are certified by the American Registry of Radiologic Technologists and have undergone rigorous training to operate high technology equipment in the safest manner possible. To learn more about radiologic technologists and various specialty certifications, visit the ARRT.
The Radiologists who interpret your exams are highly trained specialist physicians who will work closely with your treatment team to make sure you receive an accurate and timely diagnosis. To learn more about Radiologists, click here.
Our services include:
- General X-ray and Fluoroscopy - In the General X-ray section, you may receive x-rays of all the major bones in your body. These exams generally only take a few minutes to complete. We also perform more advanced imaging procedures such as arthrograms (joint evaluations with contrast), myelograms (spine evaluations with contrast), lumbar punctures (for testing of cerebrospinal fluids), and a variety of GI studies including Upper GIs, esophorias, barium enemas, and small bowel follow throughs. We use live x-ray (called fluoroscopy) to support the operating room and other departments that utilize image guided procedures. We also perform therapeutic joint injections using corticosteroids or viscosupplementation to alleviate pain in the shoulders, knees, and hips.
- Ultrasound (Sonography) - Ultrasound is another imaging test that does not use radiation, but instead utilizes sound waves from a probe or transducer to create pictures of the body’s internal organs and structures. Ultrasound can be used to help diagnose swelling, pain, and infection. It is also frequently used to provide guidance for needle biopsies and diagnose problems related to blood flow.
- Mammography (mammograms) - Mammography is an x-ray imaging method used to examine the breast of both men and women for early detection of cancer and other diseases related to the breast. It can be used as both a diagnostic and screening tool all while using very little radiation dose. Patients whose cancers are found and treated earlier have a better prognosis than those with late-stage cancers, typically undergoing less invasive treatments experiencing much higher survival rates. Some of the services we provide include screening and diagnostic mammograms, as well as breast biopsies. We pride ourselves on providing exceptional care and taking the initiative to make our patients as comfortable as possible during their time with us.
- Computer tomography (CT) - Computed tomography (commonly called CT or CAT scan) is a diagnostic imaging test used to create very detailed images of blood vessels and soft tissues, bones, and internal organs. The images created by a CT scanner are cross sectional, meaning they are thin slices, like a loaf of bread. These cross sectional images can then be reformatted in multiple planes and even be used to create three-dimensional images.
- Nuclear Medicine - Nuclear medicine is a specialized area of radiology that uses small amounts of radioactive materials, or radiopharmaceuticals, to examine the organ structure and function. With our state-of-the-art equipment we can help diagnose and treat abnormalities very early in the progression of a diseases, such as thyroid cancer. The positron emission tomography scan, or PET scan, is the most effective scan used to detect the stage of cancer. A PET scan relies on metabolic differences between malignant and non-malignant cells to detect cancer in the body. Some of our other common scans include: Bone Scans, Thyroid Scans, Gastric emptying study, Nuclear stress test. Some good resources to learn more about Nuclear Medicine: Nuclear Medicine Patient Topics; Nuclear Medicine Procedures and Therapies; Nuclear Medicine and Radiation Safety; "See the Future" Video Link
- Magnetic resonance imaging (MRI) - Magnetic Resonance Imaging, or MRI, uses powerful magnetic fields instead of radiation to create detailed images of the body’s internal structures. MRI scans are ideal for evaluating the soft tissues of the body can see things that are not visible in CT scans. MRI scans generally take longer than CT scans and will require you to hold very still during the exam. If you are claustrophobic, you should tell your doctor or the technologist before being scheduled for this exam. Since MRI uses powerful magnets, it is important that you complete an accurate screening to ensure you do not have any implants or metallic fragments in your body that are not safe for MRI. For more information on MRI safety, this website is a good resource.
- Dual Energy X-Ray Absorptiometry - DEXA or DXA stands for Dual Energy X-ray Absorptiometry. It is the most widely used study to test your bone density and to see how strong your bones are. This painless scan usually takes between 10-15 mins using small amounts of radiation, focusing on your hip, spine and occasionally your forearm. This service is offered at the Malcom Randall VAMC, The Villages OPC, Jacksonville OPC, and Tallahassee HCC locations.
- Interventional Radiology - Interventional Radiology (IR) consists of performing minimally invasive diagnostic and therapeutic procedures using image-guidance to treat a broad range of diseases and other conditions. These procedures involve a collaborative effort of ultrasound (US), computed tomography (CT), and/or fluoroscopy in order to achieve a high standard of care for our Veterans. Some services include, but are certainly not limited to: Percutaneous Nephrostomy Tube Placement (PCN); Transjugular Intrahepatic Portosystemic Shunt (TIPS); Chemoembolization; and Radiofrequency Ablation.
Research
Diagnostic Imaging is involved in a variety of cutting-edge research projects including dual energy CT (DECT), artificial intelligence use in low-dose CT scans, cardiac myocardial perfusion imaging with coronary flow reserve, and new radiopharmaceutical trials for myocardial perfusion imaging.
Sites and Contact Information
Malcom Randall VAMC,
All modalities and services including Interventional Radiology
Lake City VAMC,
X-ray, CT, MRI, Nuclear Medicine, US, Joint Injections, GI Studies
Gainesville Primary Care VA Clinic,
X-ray, CT, MRI
Tallahassee HCC,
X-ray, CT, MRI, DXA, US, GI Studies
Jacksonville OPC, Jefferson St,
X-ray, CT, MRI, DXA, US, Joint Injections, GI Studies, Nuclear Medicine
The Villages OPC,
X-ray, MRI, CT, DXA, US, Joint Injections
Disclaimer: Several links within this page will take you to non-VA websites and is provided for convenience only. VA does not endorse and is not responsible for the content of the sites to which you will be taken.
Social work
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
Social work is integral to health care. We can help you and your family manage stress-related problems due to injury or illness, and find VA community resources to meet your needs like:
- Home health services
- Legal services
- Transportation
- Community living
Telehealth
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
We use the latest in secure digital technology to set up remote visits with our health care providers. We offer video conferencing, home telehealth services, and store-and-forward telehealth that lets you securely send your health information to experts at VA facilities. We offer telehealth visits with providers in:
- Mental health
- Retinal care (eye)
- Bariatric surgery (visit remotely with your weight-loss surgery team before and after your operation)
- Dermatology
- Rehabilitation
- Primary care
Toxic exposure screening
Common conditions: War-related exposure, open burn pit exposure, airborne hazards exposure, Gulf War-related exposure, Gulf War Illness, Agent Orange exposure, radiation exposure, Camp Lejeune contaminated water exposure
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
All Veterans enrolled in VA health care can receive a toxic exposure screening at an upcoming appointment or sooner by contacting a Toxic Exposure Screening Navigator. All enrolled Veterans should receive the screening at least once every five years.
Wheelchair and mobility
We provide support and assistive devices, including wheelchairs, scooters, walkers and canes, to help you preserve and increase your mobility.
Appointments
Contact us to schedule, reschedule, or cancel your appointment. If a referral is required, you’ll need to contact your primary care provider first.
Main Phone
Main Phone
Service Hours
The service hours are the same as our facility hours.
We provide support and assistive devices, including wheelchairs, scooters, walkers and canes, to help you preserve and increase your mobility.
Whole health
Appointments
Whole health puts you at the center of care, rather than your illnesses or conditions. We work with you to develop a personalized health plan based on your values, needs, and goals.
Contact for Rochelle Shipman, Whole Health Coach
Main Phone
Service Hours
The service hours are the same as our facility hours.
Our whole health approach empowers and equips you to take charge of your health, well-being, and quality of life. Whole health goes beyond your illnesses, injuries, or disabilities, and focuses instead on your values, goals, and overall health. It includes self-care and complementary therapies along with conventional medical care. Our whole health program includes:
- Acupuncture to help you manage pain without drugs
- Meditation and mindfulness training
- Yoga, tai chi, and qi gong classes
- Massage and manual therapy
- and much more.
Learn more about Whole Health at https://www.va.gov/north-florida-health-care/programs/whole-health