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Learn what the PACT Act means for your VA benefits


Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA North Texas Health Care System.

Refill your prescriptions

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 10 days before your supply runs out.

We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Phone refills (automated refill line)

Mail refills

Mail back the refill request form with your prescription to the provided address.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at our VA North Texas health care pharmacy.

We ask that you refrain from trying to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or by mail.

Dallas VA Medical Center
Pharmacy Window
Hours: Monday through Friday, 8:00 a.m. to 6:30 p.m. CT
Saturday & Sunday, 9:00 a.m. to 5:30 p.m. CT

Sam Rayburn Memorial Veterans Center
Pharmacy Window
Hours: Monday through Friday, 7:45 a.m. to 4:30 p.m. CT

Contact us with questions about your prescriptions

Pharmacy support

Phone: 888-364-5227 or 214-857-0556

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medications safely can help protect other people and the environment.

You can find the large blue MedSafe boxes at:

  • Dallas VA Medical Center campus, Coming soon!
  • Sam Rayburn Memorial Veterans Center campus, Coming soon!