Pharmacy

Refill your prescriptions

Your VA health care benefits include prescription medications and supplies prescribed by your health care team.
Be sure to order your refills at least 10 days before your supply runs out.

We will mail most prescription refills through the U.S. Postal Service. For medications that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.
 

Disclaimer: VA does not provide automatic refills. See below for more information on how to request refills of your prescriptions.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medications.

Phone refills (automated refill line)

• Call to get your questions answered, prescriptions refilled, or check the status of an order. Phone: 1-800-849-3597

Mail refills

Mail back the refill request form with your prescription to the provided address.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at our VA North Texas health care pharmacy.

We ask that you refrain from trying to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or by mail.

Dallas VA Medical Center
Outpatient Pharmacy
4500 South Lancaster Drive
Dallas, TX 75216
Hours: Monday through Friday, 8:00AM to 6:30PM CT
Weekends/Holidays: 9:00AM to 5:30PM CT 

Dallas VA Medical Center
Spinal Cord Injury Pharmacy
4500 South Lancaster Drive
Dallas, TX 75216
Hours: Monday through Friday, 8:00AM to 4:30PM CT
Weekends/Holidays: Closed

Sam Rayburn Memorial Veterans Center
Outpatient Pharmacy
1201 East 9th Street
Bonham, TX 75418
Hours: Monday through Friday, 8:00 AM to 4:30 PM CT
Weekends/Holidays: Closed 

Ft. Worth VA Clinic
Outpatient Pharmacy
2201 SE Loop 820
Ft. Worth, TX 76119
Hours: Monday through Friday, 8:00 AM-4:30 PM CT
Weekends/Holidays: Closed 

Tyler Centennial VA Clinic
Outpatient Pharmacy
428 Centennial Parkway
Tyler, TX 75703
Hours: Monday through Friday, 8:00 AM-4:30 PM CT                                                                                   Weekends/Holidays: Closed

To pick up new prescriptions at the pharmacy window, start by checking in at the kiosk.

Contact us with questions about your prescriptions

Pharmacy support

Phone: 1-800-849-3597

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medications safely can help protect other people and the environment.

You can find the large blue MedSafe boxes at:

• Dallas VA Medical Center, Emergency Department and by Travel (near Agent Cashier) 
• Sam Rayburn Memorial Veterans Center, Pharmacy Waiting Area, Building 1, Room 173  
• Fort Worth VA Clinic, Outpatient Pharmacy 
• Tyler Centennial VA Clinic, Main Waiting Area

See below for a list of items that are ACCEPTABLE and UNACCEPTABLE.

ACCEPTABLE items include: 

• Controlled substance prescriptions, including narcotics 
• Non-controlled substance prescriptions
• Over-the-counter (non-prescription) drugs

UNACCEPTABLE items (NOT allowed) include: 

• Illegal drugs, including marijuana 
• Needles or needle containers, broken or other sharp objects 
• Trash
• Inhalers 
• Aerosol cans 
• Liquid nutritional items  
• Medical supplies 
• Hazardous or flammable substances 
• Unlawfully possessed medications

Note: Medications deposited in this container cannot be returned to you and will not be replaced.