Patient advocates
The patient advocates at VA Northern California health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.
Connect with a patient advocate
Kimball Hopson
Chief, Patient Experience
VA Northern California health care
FAQ
The best and fastest way to resolve a complaint, concern, or issue is directly with the person involved. If that does not work, talk with that person's supervisor, or section chief. If the issue remains or you do not feel your complaint has been properly addressed, contact a patient advocate.
Patient advocates gather the facts, speak to everyone involved, and help resolve patient and family complaints. If you are not satisfied with your care or if there are communication issues, a patient advocate can help you.
Patients, families, visitors, and staff may all contact a patient advocate with an issue or concern.
Care we provide at VA Northern California
Our patient advocates work hard to make sure you receive the best possible care. They offer help with:
- Patient concerns with the care team
- Advocating for patient and family rights