OIG Seal
Department of Veterans Affairs, Office of Inspector General
Michael J. Missal, Inspector General

Report Summary

Title: Community Based Outpatient Clinic Reviews at Battle Creek VA Medical Center, Battle Creek, MI, and Captain James A. Lovell Federal Health Care Center, North Chicago, IL
Report Number: 12-03853-172 Download
Issue Date: 4/19/2013
City/State: Benton Harbor, MI
Grand Rapids, MI
Lansing, MI
Muskegon, MI
Evanston, IL
Kenosha, IL
McHenry, IL
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted

The VA Office of Inspector General reviewed the Battle Creek VA Medical Center’s four Community Based Outpatient Clinics (CBOCs) during the week of December 3, 2012, and the Captain James A. Lovell Federal Health Care Center’s three CBOCs during the week of December 10, 2012. The purpose of the review was to assess whether the CBOCs provide veterans with consistent and safe high-quality health care. The review covered the clinical care components of women’s health cervical cancer screening and tetanus and pneumococcal vaccinations. We also randomly selected the Grand Rapids and Lansing, MI CBOCs; and the Evanston and McHenry, IL CBOCs for site visits and evaluated credentialing and privileging, environment of care, and emergency management processes. OIG noted opportunities for improvement and made a total of 15 recommendations to the Veterans Integrated Service Network (VISN) and facility managers.