OIG Seal
Department of Veterans Affairs, Office of Inspector General
Michael J. Missal, Inspector General

Report Summary

Title: Community Based Outpatient Clinic Reviews at VA Western New York Healthcare System, Buffalo, NY
Report Number: 13-00026-352 Download
Issue Date: 10/25/2013
City/State: Dunkirk, NY
Jamestown, NY
Lackawanna, NY
Lockport, NY
Niagara Falls, NY
Olean, NY
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted

The VA Office of Inspector General reviewed the VA Western New York Healthcare System’s six Community Based Outpatient Clinics (CBOCs) during the week of August 12, 2013. The purpose of the review was to assess whether the CBOCs provide veterans with consistent and safe high-quality health care. The review covered the clinical care components of women’s health cervical cancer screening and tetanus and pneumococcal vaccinations. We also randomly selected the Lackawanna, NY, and Niagara Falls, NY, CBOCs for site visits and evaluated credentialing and privileging, environment of care, and emergency management processes. OIG noted opportunities for improvement and made a total of five recommendations to the Veterans Integrated Service Network (VISN) and facility managers.