Report Summary

Title: Community Based Outpatient Clinic and Primary Care Clinic Reviews at Southeast Louisiana Veterans Health Care System, New Orleans, Louisiana
Report Number: 13-03423-55
Issue Date: 2/4/2014
City/State: Baton Rouge, LA
Houma, LA
Slidell, LA
Hammond, LA
Reserve, LA
Bogalusa, LA
Franklin, LA
Adel, IA
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted
Summary: The VA Office of Inspector General reviewed the Community Based Outpatient Clinics (CBOCs) and primary care clinics (PCCs) of the VA Southeast Louisiana Health Care System. The purpose of the review was to determine whether the CBOCs and PCCs provide safe, consistent, and high-quality health care for our veterans. The review covered selected clinical care components of alcohol use disorder and medication management and evaluated if processes were in place for designated women’s health providers to maintain proficiency in women’s health. We also randomly selected the Bogalusa, LA, and Reserve (St. Johns), LA, Outpatient Clinics for site visits during the week of December 9 2013, to evaluate the environments of care. OIG noted opportunities for improvement and made five recommendations in the following reviews: Environment of Care, Alcohol Use Disorder, and Medication Management.