|Title:||Review of an Alleged Radiology Exam Backlog at VHA’s W.G. (Bill) Hefner VAMC in Salisbury, NC|
|VA Office:||Veterans Health Administration (VHA)
|Report Author:||Office of Audits and Evaluations
The VA Secretary forwarded to the Office of Inspector General (OIG) allegations received from the Office of Special Counsel (OSC) regarding access to care at the W.G. (Bill) Hefner VA Medical Center, Salisbury, NC (Salisbury VAMC). The complainant made six allegations related to the existence of a large backlog of radiology exams at the Salisbury VAMC. These allegations are in addition to the allegations investigated and published October 4, 2016 in the Administrative Summary of Investigation in Response to Allegations Regarding Patient Wait Times–VA Medical Center in Salisbury, North Carolina by the VA OIG’s Office of Investigations. We substantiated the allegation that the Salisbury VAMC had a backlog of about 3,300 pending orders for radiology exams, but did not substantiate the other five allegations. We confirmed the existence of a backlog of over 3,000 pending orders for radiology exams at a specific point in time in 2014 near the date identified by the complainant. However, Salisbury VAMC Imaging Service decreased the over 3,000 pending exams and the number of pending orders. The facility averaged 1,358 pending orders from January 1, 2014 through March 31, 2016, but was unable to eliminate the backlog.