|Title:||Atlanta VA Health Care System’s Unopened Mail Backlog with Patient Health Information and Community Care Provider Claims|
|VA Office:||Veterans Health Administration (VHA)
|Report Author:||Office of Audits and Evaluations
In September 2021, the Atlanta Journal Constitution reported on large quantities of unopened mail being stored in the warehouse basement of the VA medical facility in Atlanta. The OIG conducted a review that found the Atlanta VA Health Care System (HCS) had formed a task force to open, sort, and process stacks of mail reportedly piled as high as 10 feet and dating back at least 10 months. When opened, the 17,660 pieces of mail contained medical records, claims, nearly $207,000 in checks, and correspondence from veterans.