Alleged Failures to Adequately Equip Executive Protection Personnel Are Substantiated in Part

This administrative investigation addressed allegations that VA’s Executive Protection Division (EPD), a component of VA’s Office of Operations, Security, and Preparedness (OSP) that provides protective services to the VA Secretary and Deputy Secretary, was inadequately equipped. The allegations included that EPD personnel (special agents and physical security specialists) had expired or no ballistic body armor (vests), that senior leaders in OSP were aware of this and had denied previous requests to purchase vests, and that special agents’ firearms malfunctioned frequently and needed to be replaced. The OIG found that VA had not procured ballistic vests for some EPD personnel despite a standard operating procedure requiring them to wear body armor most of the time they were working. Further, there were no procedures to assess compliance (such as routine inspections) or establish consequences for nonuse; procure body armor for new personnel; track the condition of armor assigned to personnel; or replace vests that were beyond the manufacturer’s warranty, did not fit, or had other defects. However, the available evidence did not substantiate allegations that senior leaders in OSP had denied vest procurement requests or knew that some personnel needed them. The OIG also could not substantiate based on documentation and interviews that EPD special agents’ firearms malfunctioned frequently and needed replacement. To effectively protect its employees and leaders, VA must provide EPD personnel with the basic safety equipment for performing their jobs. VA concurred with the OIG’s four recommendations for improvements to EPD procedures to address the issuance, maintenance, and replacement of ballistic body armor, as well as enforcing the requirement that EPD personnel wear their vests. It also concurred with the recommendation calling for a review of the condition of all firearms assigned to EPD special agents.