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Learn what the PACT Act means for your VA benefits

Contact us

Find phone numbers and contact information at VA Orlando Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Orlando health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Orlando health care.

Mailing address

Orlando VA Medical Center
13800 Veterans Way
Orlando, FL 32827

Main phone numbers

Local: 407-631-1000
Toll-free: 800-922-7521

To use TeleType for the Deaf (TTY) services: 711

A – F

Orlando VAHCS Directory
Service Location Phone
Service Adaptive Sports Program Location Lake Nona Phone 407-631-6029
Service Agent Cashier Location Lake Nona Phone 407-631-1941 Ext. 1942/1943
Service Allergy Location Lake Nona Clinic 2F Phone 407-631-2030
Service Ambulatory Surgery and Endoscopy Location Lake Nona Hospital 3J Phone 407-631-3400
Service Audiology and Speech Pathology Location Lake Nona Clinic 1J Phone 407-631-1100
Service Audiology and Speech Pathology Location Lake Baldwin Phone 407-646-5160
Service Beneficiary Travel Location Lake Nona Hospital 1U Phone 407-646-5900 Ext. Option 3
Service Blue Team Location Lake Baldwin Phone 407-646-5150
Service CPAC Location Lakemont Phone 866-793-4591, Option 2
Service Canteen Retail Store Location Lake Nona Phone 407-631-1838
Service Location Lake Baldwin Phone 407-646-5500 Ext. 29532
Service Cardiology Location Lake Nona Clinic 1C Phone 407-631-1040
Service Chaplain Service Location Lake Nona Chapel Phone 407-631-6033 / 6034
Service Community Care Customer Service Location Lakemont Phone 407-646-4100
Service Community Living Center Location Lake Nona Phone 407-631-6000
Service Compensation and Pension Location Lake Baldwin Phone 407-646-5544
Service Concierge Desk Location Lake Nona Phone 407-631-1128
Service Decedent Affairs - Reporting Veteran Death Location Lake Nona Phone 407-631-1621 / After Hours: 321-689-7190
Service Dental Location Lake Nona Clinic 3A/B Phone 407-631-3000
Service Location Lake Baldwin Phone 407-646-5110
Service Dermatology Location Lake Nona Clinic 2D Phone 407-631-2020
Service Domiciliary Location Lake Nona Phone 407-631-7128 / 7129
Service Location Lake Baldwin Phone 407-646-5600
Service Ear Nose and Throat (ENT) Location Lake Nona Clinic 2D Phone 407-631-2020
Service Emergency Department Location Lake Nona Hospital 1A Phone 407-631-0100
Service Endocrinology / Diabetic Location Lake Nona Clinic 1D Phone 407-631-1050
Service Enrollment Office Location Lake Nona Phone 407-631-1060
Service Location Lake Baldwin Phone 407-646-5130
Service Eye Clinic Location Lake Nona Clinic 2B Phone 407-631-2000
Service Location Lake Baldwin Phone 407-646-5160
Service Fisher House Location Lake Nona Phone 407-631-9800
Service Freedom Clinic Location Lake Nona 1D Phone 407-631-1050
Service Location Phone

G – M

Orlando VAHCS Directory
Service Location Phone
Service Gastroenterology (Gi) Location Lake Nona Clinic 2C Phone 407-631-2010
Service Green Team Location Lake Baldwin Phone 407-646-5100
Service Hematology Location Lake Nona Clinic 2F Phone 407-631-2030
Service Hero Clinic (Primary Care) Location Lake Nona Clinic 1F Phone 407-631-1070
Service Home Based Primary Care Location Lake Nona Phone 321-637-3664
Service Homeless Program Location Lake Baldwin Phone 407-646-5190
Service Honor Clinic Location Lake Nona Clinic 1C Phone 407-631-1040
Service Human Resources Location Lake Nona Hospital 4N Phone 407-631-0005
Service Infectious Disease Location Lake Nona Clinic 2G Phone 407-631-2040
Service Infusion Clinic Location Lake Nona Clinic 2E Phone 407-631-2177
Service Lesbian, Gay, Bisexual & Transgender (LGBT) Program Location Lake Nona Phone 407-631-2638
Service Liberty Clinic Location Lake Nona Clinic 4C Phone 407631-4010
Service Lost and Found Location Lake Nona Hospital 1G Phone 407-631-0135
Service Location Lake Baldwin Phone 321-397-6940 / 6310
Service McCoy Federal Credit Union Location Lake Nona Phone 407-855-5452
Service ATM Contact Location Lake Nona Phone 888-584-7701
Service Medical Library Location Lake Nona Clinic 4D Phone 407-631-4102
Service Mental Health Location Lake Nona Clinic 2H Phone 407-631-2050
Service Location Lake Baldwin 4th Floor Phone 407-631-5400
Service Military Sexual Trauma Location Various Locations Phone 407-646-5500 Ext. 28442
Service Minority Veteran Program Location Lake Baldwin Phone 407-631-4704
Service MyHealtheVet Location National Help Desk Phone 877-237-0022

N – Z

Orlando VAHCS Directory
Service Location Phone
Service Nephrology Location Lake Nona Clinic 1B Phone 407-631-1030
Service Neurology Location Lake Nona Clinic 1D Phone 407-631-1050
Service Nurse Recruiting Location Lake Nona Phone 407-631-4780
Service Nutrition and Food Service Location Lake Nona/Lake Baldwin: Scheduling for Nutrition Appointments Phone 407-453-3692
Service Schedule MOVE! Class: 407-497-7873 Location Schedule Nutrition Appointments for Daytona, Viera and CBOC's: 407-256-8760 Phone Schedule all other Nutrition Classes: 407-675-7858
Service Occupational Health Location Lake Nona Hospital 2Q Phone 407-631-2844
Service Location Lake Baldwin Phone 407-646-5500 Ext. 25127
Service Oncology Location Lake Nona Clinic 2F Phone 407-631-2030
Service Optical Shop (Glasses) Location Lake Nona Clinic 2B Phone 407-631-2002
Service Location Lake Baldwin Phone 407-646-5032
Service Orange Team (Primary Care) Location Lake Baldwin Phone 407-646-5020
Service Orthopedic and Hand Clinic Location Lake Nona Clinic 3F Phone 407-631-3020 / 3216
Service PIV Badging Location Lake Nona Hospital 2K502 Phone 407-631-2632 / 2636
Service Pain Clinic Location Lake Nona Clinic 3H Phone 407-631-3040 / 3010
Service Location Lake Baldwin Phone 407-646-5500 Ext. 28011 / 28012
Service Pathology and Laboratory Medicine Location Lake Nona Hospital 1T Phone 407-631-1909
Service Location Lake Baldwin Phone 407-646-5500 Ext. 28725
Service Patient Advocate Location Daytona Beach Phone 386-323-7527
Service Location Lake Baldwin Phone 407-646-5035
Service Location Lake Nona Phone 407-631-1187
Service Location Viera Phone 321-637-3534
Service Patriot Clinic (Primary Care) Location Lake Nona Clinic 1G Phone 407-631-1080
Service Pharmacy Location Lake Nona Phone 877-646-4550
Service Location Lake Baldwin Phone 407-646-4500
Service Physical Therapy Location Lake Nona Clinic 3D Phone 407-631-3010
Service Location Lake Baldwin Phone 407-646-5090
Service Podiatry Location Lake Nona Clinic 3F Phone 407-631-3020
Service Police Service Location Lake Nona Phone 407-631-8276
Service Location In Case of an Emergency, Dial 911 Phone
Service Primary Care Location Lake Nona Medical Center Phone 407-646-4500
Service Location All CBOC's Phone 877-646-4550
Service Prosthetics and Sensory Aids Location Lake Nona Clinic 3C Phone 407-631-3118 / 3119
Service Location Lake Baldwin Phone 407-646-5010
Service Public Affairs Location Lake Nona Phone 407-631-4436
Service Pulmonary Location Lake Nona Clinic 2G Phone 407-631-2040
Service Purple Team (Primary Care) Location Lake Baldwin Phone 407-646-5030
Service Radiation Oncology Location Lake Nona Hospital 1S Phone 407-631-1900
Service Radiology Location Lake Nona Hospital 1T Phone 407-631-1120
Service Location Lake Baldwin Phone 407-646-5500 ext 28590
Service Release of Information Location Lake Nona Clinic 1E Phone 407-631-2400
Service Location Phone Fax: 407-513-9182
Service Research Office Location Lake Nona 4A Phone 407-631-4011
Service Returning Veterans: OEF, Iraqi Freedom, New Dawn Location Lake Nona Clinic 4B Phone 407-631-4036
Service Rheumatology Location Lake Nona 1B Phone 407-631-1030
Service Sleep Medicine Location Lake Nona Hospital 2N Phone 407-631-2060
Service Social Work Location Lake Nona Clinic 3J Phone 407-631-0122
Service Spinal Cord Injury Location Lake Nona Clinic 1F Phone 407-631-1453
Service Suicide Prevention Coordinator Location Lake Nona Phone 407-631-7223
Service Location Hotline Phone 800-273-8255, 24/7
Service Surgery Clinic Location Lake Nona Clinic 3H Phone 407-631-3040
Service Surgery Specialty Clinic: Plastic, Thoracic, Vascular and Woud Location Lake Nona Clinic 3G Phone 407-631-3030
Service Teal Team (Primary Care) Location Lake Baldwin Phone 407-646-5040
Service Telecare (Now Clinical Contact Center) Location Phone 1-877-741-3400
Service Transplant Location Lake Nona Clinic 1B Phone 407-631-1030
Service Urology Location Lake Nona Clinic 3H Phone 407-631-3040
Service VA Care Billing Location Phone 877-222-8387
Service VA Choice Location Lake Baldwin Phone 407-646-4625
Service Location National Phone 866-606-8198
Service VTN Transportation-DAV Location Various Phone 407-646-5900 Ext. Option 2
Service Valor Clinic Location Lake Nona Clinic 1B Phone 407-631-1030
Service Veterans Outreach Program Location Lake Nona Phone 407-631-4704
Service Victory Clinic Location Lake Nona Clinic 1H Phone 407-631-1090
Service Voluntary Service Location Lake Nona Hospital 1G Phone 407-631-0135
Service Location Lake Baldwin Phone 407-646-5070
Service Women's Clinic Location Lake Nona Clinic 4C Phone 407-631-4010
Service Location Lake Baldwin Phone 407-646-5300
Service Wound Clinic Location Lake Nona Clinic 3G Phone 407-631-3030
Service Location Phone
Service Location Phone

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Orlando Healthcare System.

Phone: 407-631-4436
Email: vhaorlpublicaffairs@va.gov

After hours or on weekends, call the operator at 407-631-4436 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Orlando

Email: Coming soon!
Fax: 407-513-9182
Mail:

Orlando VA Medical Center
Release of Information
13800 Veterans Way
Orlando, FL 32827

For questions about your request to VA Orlando

Phone: 407-631-4436

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at vhaorlpublicaffairs@va.gov.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Avenue NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018