Skip to Content
Your browser is out of date. To use this website, please update your browser or use a different device.
U.S. flag

An official website of the United States government

Contact us

Find phone numbers and contact information at VA Palo Alto health care for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Palo Alto health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Palo Alto health care.

Mailing address

Palo Alto VA Medical Center
3801 Miranda Avenue
Palo Alto, CA 94304-1207

Main phone number

Local: 650-493-5000

Toll-free: 800-455-0057

To use TeleType for the Deaf (TTY) services: 711

Addiction and substance abuse care

650-493-5000 ext. 60050


Admissions & Eligibility Office

650-858-3944


Advice Nurse

800-455-0057, option 4


Anesthesia service

650-858-3938


Appointment scheduling (all sites)

855-632-8262


Audiology and speech

650-493-5000 ext. 65597


Bariatric surgery

650-493-5000 ext. 66127


Behavioral Medicine Clinic

650-493-5000 ext. 61878


Blind and low vision rehabilitation (WBRC)

650-614-9952


Cardiology

650-493-5000 ext. 61369


Chaplain services

650-493-5000 ext. 65532


Chiropractic

650-493-5000 ext. 69600


Colon and rectal surgery

650-493-5000 ext. 64838


Compensated Work Therapy (CWT) Program

650-313-3857


COVID-19 vaccines

650-496-2535


Defenders Lodge

650-493-5000 ext. 61333


Dental Clinic

650-493-5000 ext. 65621


Dermatology

650-493-5000 ext. 63706


Emergency department (ED)

650-849-0221


Extended care and rehabilitation

650-493-5000 ext. 27188


Fisher House

650-493-5000 ext. 60384

General surgery

650-849-1967


Geriatric Research, Education and Clinical Center (GRECC)

650-858-3933


Homeless Veterans Recovery Program

800-848-7254


HUD-VASH Program (Housing Veterans)

650-493-5000 ext. 25590


Human resources (HR)

650-694-6001


Lesbian, Gay, Bisexual and Transgender Veteran Care

650-493-5000 ext. 28844


Medical Foster Home Program

408-574-9223


Men's Trauma Recovery Program (MTRP)

650-614-9997 ext. 27825


Mental health care appointments

855-632-8262


Military Sexual Trauma (MST)

408-574-9208


Move Weight Management Program

650-493-5000 ext. 66777


National Call Center for Homeless Veterans

877-424-3838


National Center for PTSD

650-272-8038


National Crisis Line

800-273-8255


Neurology

650-858-3976


Neurosurgery

650-493-5000 ext. 63450


Nuclear medicine

650-493-5000 ext. 65520


Optometry

650-493-5000 ext. 62020


Orthopedics

650-493-5000 ext. 66101


Otolaryngology (ears, nose, and throat)

650-493-5000 ext. 65751 or 63924

Patient scheduling

855-632-8262


Pharmacy (automated refill line)

800-311-2151


Physical Medicine & Rehabilitation Service (PM&R)

650-493-5000 ext. 65469


Physical therapy

650-493-5000 ext. 65469


Plastic surgery

650-493-5000 ext. 64438


Podiatry

650-493-5000 ext. 68637


Police department

650-858-3901


Polytrauma

650-493-5000 ext. 66764


Primary care clinic appointments

855-632-8262


Prosthetics & sensory aids

650-493-5000 ext. 66236


Pulmonary service

650-493-5000 ext. 64207


Radiology

650-493-5000 ext. 65959


Recreation therapy

650-493-5000 ext. 65601


Social work

650-493-5000 ext. 65455


Spinal Cord Injury and Disorders (SCI/D) Center

650-493-5000 ext. 65871


Suicide prevention hotline

800-273-8255


Telehealth

650-849-0421


Telephone Care Program

800-455-0057


TeleQuit Smoking Cessation Program

650-493-5000 ext. 60557


Travel pay

650-493-5000 ext. 65687


Uroloy

650-493-5000 ext. 63916

Vascular surgery

650-493-5000 ext. 63451


Veteran and Family Centered Care (VFCC)

650-493-5000 ext. 62450


Vet Centers

877-927-8387


Veterans Crisis Line

800-273-8255


Visual Impairment Services Team (VIST)

650-852-3431


Volunteer at VA Palo Alto

Call 650-858-3903 or email V21PALVoluntaryService@va.gov


War Related Illness and Injury Study Center (WRIISC)

888-482-4376


Western Blind Rehabilitation Center (WBRC)

650-614-9952


Wheelchair repair

650-493-5000 ext. 63235


Women's Health Center

650-852-3229


Women's Trauma Recovery Program (WTRP)

650-493-5000 ext. 22843


Wound care and ostomy

650-493-5000 ext. 67527


Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about VA Palo Alto health care.

Phone: 650-858-3925
Email: VAPaloAltoPublicAffairs@va.gov

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Palo Alto

Email: PALOALTOFOIA@va.gov
Fax: 650-849-0325

VA Palo Alto Health Care System
FOIA Office (00/PO)
3801 Miranda Avenue
Palo Alto, CA 94304

For questions about your request to VA Palo Alto

Phone: 650-493-5000 ext. 64616 or 69244

Additional FOIA request information

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

Last updated: