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Patient advocates

Our patient advocates are here to help you with any concerns you might have about your care. They are specially trained to assist you in resolving any issues that you haven't been able to solve by talking with your care team.

Care we provide at VA Palo Alto health care

Our patient advocates are committed to helping you receive the highest quality care. They can assist with:

  • Addressing concerns you may have about your care team
  • Ensuring patients and family members understand their rights and responsibilities
  • Advocating for patient and family rights

How to get help

  • In-person or by phone. You can always stop by the main Patient Advocate Office at our Palo Alto VA, Building 101, second floor, room A2-100, or call .
    Hours: Monday to Friday, 8:00 a.m. to 3:30 p.m.

  • By mail. Send a letter to the director at:

    Executive Medical Center Director
    VA Palo Alto Health Care System
    3801 Miranda Avenue (00)
    Palo Alto, CA 94304

  • Online. Share your feedback online with Ask VA!

  • Ask VA (AVA) is our new online tool that replaced the Information Routing & Inquiry Service (IRIS) and the GI Bill Help Portal. Use Ask VA to send us your questions, updates, and documents online.

  • Find out how patient advocates at VA assist Veterans and what the experience of working with one entails.

  • Learn about your rights and responsibilities as a patient at VA.

  • Understand your rights and responsibilities as a family member assisting a Veteran in making decisions about their care.

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