Patient advocates
The patient advocates at VA Philadelphia health care are specially trained to help you resolve issues with your care. If you've experienced any problems that you haven't been able to resolve by talking with your care team, please reach out to one of our patient advocates.
Connect with a patient representative

Iain W. Thompson
Supervisor Patient Representative
VA Philadelphia health care
Phone: 215-823-5800, ext. 206632
Email: iain.thompson2@va.gov

Carol Belton
Patient Representative
VA Philadelphia health care
Phone: 215-823-5800, ext. 206632
Email: carol.belton@va.gov

Carol Stanton
Patient Representative
VA Philadelphia health care
Phone: 215-823-5800, ext. 206632
Email: carol.stanton@va.gov

Zachary C. Willoughby
Patient Representative
VA Philadelphia health care
Phone: 215-823-5800 x6632
Email: zachary.willoughby@va.gov

Robert Hayes
Patient Representative
VA Philadelphia health care
Phone: 215-823-5800 x6632
Email: robert.hayes3@va.gov

Shalonda Y. Wilson
Program Support Assistant
VA Philadelphia health care
Phone: 215-823-5800 ext 3505
Care we provide at VA Philadelphia
Our patient advocates work hard to make sure you receive the best possible care. They offer help with:
- Patient concerns with the care team
- Advocating for patient and family rights