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VA Pittsburgh health care facility operating statuses and emergency information.

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Situation updates and information

Situation update

Friday, Jan 21, 10:00 a.m. EST

Moving Forward Together: Safe Care is Our Mission

VA Pittsburgh Healthcare System (VAPHS) is continuing to provide health care during the coronavirus pandemic. As always, the safety of our patients and employees is our top priority. Thank you for your patience as we adjust our policies as necessary to allow us to continue to provide safe care.

VISITATION AND SUPPORT PERSONS

Effective until further notice:

  • No visitors are permitted in Emergency Department waiting areas. Clinical staff or the charge nurse may grant exceptions.
  • In-person visitation for all inpatients is not permitted unless the patient is at end of life. Reach out to the Veteran’s care team to coordinate virtual visitation with an inpatient.
  • Inpatients at the end of life can receive a maximum of two in-person visitors ages 18 or older per day. Must coordinate visits with Veteran’s care team.
  • Outpatients cannot have anyone with them for clinic visits or procedures unless they require a support person. A support person is an adult who the patient needs to help manage care during the visit or at home, to assist with communications about the patient’s care, or to serve as a driver for patients under sedation. Support persons can accompany Veterans to clinic visits. For outpatient procedures, support persons can assist with check-in and check-out, but they must wait outside during the procedure.
  • Patients receiving transplant care may have one support person per day. Support persons are not visitors.
  • COVID-19 testing is by appointment only.
  • Do not visit our campuses solely to visit the Canteen or credit union or use the ATMs.

The best way to protect yourself against COVID-19, including the delta and omicron variants, is by getting a COVID-19 vaccine primary series AND a booster when the time is right for you. Learn more at www.va.gov/pittsburgh-health-care/covid-19-vaccines.

Please know that patients and families are at the center of the care we provide at VAPHS. We carefully consider how to maintain visitation while keeping patients, visitors, and employees safe. We may adjust these policies at any time, based on the prevalence of COVID-19 in a region or county, or for other related reasons.

COVID-19 TESTING IS BY APPOINTMENT ONLY

Veterans: Appointments are required for COVID-19 testing. If you have a sore throat, dry cough, shortness of breath or fever, call 412-360-6000 and select option #3 to speak to a nurse before visiting our facilities or to schedule an appointment for drive-through testing at University Drive. Do not report to the Emergency Department for testing. Do not report for testing without an appointment. If you are having a medical emergency, call 911.

This call center can be reached 24/7. However, it is for medical and symptom-related questions only. If you have any administrative questions that you cannot get answered, please call the patient advocates during business hours at 412-360-3614.

ALL ENTRANTS SHOULD KNOW THAT WE:

  • Screen all patients, visitors, support persons and employees at entrances.
  • Require everyone in our facilities to wear medical procedure face masks. Bring your own or we will provide one. We will make an exception only for Veterans who have a documented medical condition that prevents them from wearing a face mask. Other entrants who do not agree to wear a medical procedure face mask will not be admitted to any of our facilities. Cloth masks, neck gaiters and bandanas are not permitted as alternatives to medical procedure face masks.

OUTPATIENT VISITS/PROCEDURES

  • Please ensure you have an appointment scheduled before you come in.
  • Enter the building no sooner than 15 minutes prior to your appointment. Please allow that 15 minutes for screening and clearance.
  • Outpatients must exit the building within 15 minutes after their appointment ends.
  • Drivers must wait in their vehicles for staff to call them to come inside to pick up patients following surgical or other procedures.
  • Reminder: Veterans can sign in to www.myhealth.va.gov anytime to send a non-urgent, secure message to your care team. Do not use secure messaging for urgent communication; staff may not be able to respond immediately.

PERMITTED VISITORS AND SUPPORT PERSONS MUST:

  • Comply with screening and masking policies.
  • Perform hand hygiene when entering the facility, before and after visiting their loved one, and as instructed by staff.
  • Wear and remove personal protective equipment if and as instructed by staff.
  • Remain in their loved one’s room except to use the nearest restroom. Using a restroom designated for patients is not permitted.
  • Refrain from eating or drinking while in the Veteran’s room.
  • Follow physical distancing guidelines (6 feet separation) at all times.
  • Exit the facility immediately following the visitation.
  • Failure to comply may result in visitation ending immediately.

PHARMACY

For your safety at this time, do not visit our pharmacies to pick up prescription medications unless the medicine is urgently needed and you have made arrangements in advance. Urgently needed prescriptions are medications that you need immediately. We mail all other medications, including refills, and use Priority Express shipping if medically necessary.

If you are a Veteran in urgent need of a medication, please contact the pharmacy to arrange for pickup:

  • Call 412-360-3389 between 7:30 a.m. and 4 p.m. on weekdays and weekends.
  • Send a secure message in My HealtheVet to “Ask a Pharmacist.”

Most pickups for urgently needed medication are scheduled for weekdays between 4 and 9 p.m. On weekends, the pharmacy will tell you when to visit for pickup.

If you call to request an urgently needed medication but do not hear back from the pharmacy before you arrive at the hospital for pickup, pharmacy staff will assist you directly before filling your prescriptions.

NO ADMITTANCE

  • No one under the age of 18 will be admitted to any of our facilities for any reason.
  • No visitors are permitted at the H.J. Heinz III Veterans Recovery Center (building 69).
  • On-site branch visits to the credit union at our University Drive and Heinz campuses is restricted to current staff and Veteran patients who are in the buildings on official business. Other branch visits are limited and by appointment only. Questions? UD: 412-360-1150 HZ: 412-822-3185.

Facility operating statuses

Beaver County VA Clinic
Normal services and hours
Belmont County VA Clinic
Normal services and hours
Fayette County VA Clinic
Normal services and hours
Washington County VA Clinic
Normal services and hours
Westmoreland County VA Clinic
Normal services and hours

Emergency information

Patient resources

Emergency: 911

Veterans Crisis Line: 800-273-8255, select 1

VISN 4 Teleurgent Care Line: 1-833-835-3874

Change Your Appointment: 866-482-7488

National Veterans Helpline: 800-507-4571

Patient Locator: 866-482-7488

Pharmacy Refill: 412-822-3140

Staff Locator: 866-482-7488

Telephone Care: 866-482-7488

Local emergency resources

Pennsylvania Emergency Management Agency

Pennsylvania State Police

Pittsburgh Emergency Management

Pennsylvania Department of Transportation (DOT)

Pittsburgh Emergency Medical Services

Pittsburgh Bureau of Fire

Allegheny County Emergency Services

Ohio Emergency Management Agency: ODPS

Ohio State Highway Patrol

Ohio Department of Transportation