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Eye Services

VA Portland Eye Care Service includes optometrists, ophthalmologists, ophthalmic technicians, dispensing opticians, and other support staff who provide full scope optometric services. Along with the treatment and management of ocular disease, Veterans are also screened and tested for any optical/eyeglass upgrades that may be indicated for routine visual needs.

Call the Eye Clinic at 503-721-7890  and use the following phone options for services;

      Option 1:  Scheduling
      Option 2:  Medications
      Option 3:  Optical Shop
      Option 4:  Community Care
      Option 5:  Urgent Eye Problems

For low vision related services;  learn more about the Low Vision Clinic.

Optical Shops

VA Portland has four Optical Shops where eligible Veterans can order eyeglasses, have eyeglasses adjusted and repairs done, and have related prescriptions verified.

To contact the Optical Shops in Portland, Vancouver, Salem, or Bend: 

  • Call us at 503-721-7890, option 3, option 1 (Locations), and then follow the prompts for the shop you need to contact.
  • Send a secure message via MyHealtheVet to: Eye Clinic_Glasses + Optical Shop_VAPortlandHCS

Due to current staffing, we are not able to answer calls as they come in. Please leave a message and an Optical Shop staff member will call you back as soon as we are able.

Optical Shops are closed for all Federal Holidays.

VA Portland Optical Shops are located at

  • Portland VA Medical Center, Eye Clinic, Bldg. 100, 8-C140
    • Walk-in hours: Monday to Friday, 8:30 a.m. - 4:00 p.m.
    • For Optical services, stop at the front desk on Floor 8C (Bldg. 100) and ask to be seen by the Optical Shop.    Once signed in, wait for your named to be called. Optical is first-come, first-served. 
  • Vancouver VA campus,  Eye Clinic, Building 17, 3rd Floor
    • Walk-in hours: Monday to Friday: 8:30 a.m. -12:00p.m. and 1:00p.m.  3:30 p.m.
  • Salem CBOC, Eye Clinic, Suite 130 
    • Walk-in hours: Monday to Friday: 9:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m.
    • For optical services, stop by the front desk and ask to be seen by the Optical Shop. Once signed in, go back to the eye clinic and wait for your name to be called. Optical Shop is on a first-come, first-served basis.
  • Bend CBOC, Eye Clinic, 2nd Floor
    • Walk-in hours: Mon, Tue, Thu Fri: 9:00 a.m. - 11:00 a.m. and 1:00 p.m. - 3:00 p.m.

Reordering Eyeglasses

  • Eligible Veterans may reorder their eyeglasses without having to visit the optical shop. Reordering is only an option when you have a prior order on record and your frame style is still available to order.
  • Fax your prescription to 503-402-2943, or attach it to a secure message via your MyHealtheVet account. 
  • When sending a fax or secure message for a reorder please include: the last four of your SSN, and your current phone number and mailing address, and “same glasses as last time.”
  • If you do not hear from us that your fax has been received, and glasses ordered, please call 503-721-7890, option 3 and follow the prompts to leave a message at the Portland or Vancouver  Optical Shop, or the Salem or Bend CBOC Optical Shops.