Can I call VA to reset my Login.gov or ID.me password?

No. Our VA contact center representatives can’t reset your Login.gov or ID.me password for you. This includes representatives at our My HealtheVet help desk.

You can get help with resetting your Login.gov or ID.me password directly from the account provider websites.

Go to the Login.gov help center 

Go to the ID.me support section 

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Apply for a printed Veteran ID card, get your VA benefit letters and medical records, and learn how to apply for a discharge upgrade.

Need more help?

MyVA411 main information line: 800-698-2411