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Learn what the PACT Act means for your VA benefits

Signing in to

Get answers to your questions about signing in to to manage your benefits and services online. 

How do I sign in to

You can sign in to with any of these 4 accounts:

  • My HealtheVet
  • DS Logon

If you don’t have an account, you can create one with or now. 

Should I create a or account to sign in to

We encourage you to create a account.   

Soon all VA websites will follow a new sign-in process through with as the recommended account. is a secure U.S. government account that meets modern security standards. You can use to access VA benefits, services, and information in a single, secure account. And you can use your account to manage other government benefits and services (like Social Security benefits and federal job applications). 

You can also choose to create an account. is a commercially-owned account that also meets modern security standards. You can use your account to manage VA and other government benefits and services. 

What’s multifactor authentication and why does use it?

Multifactor authentication is an extra layer of protection on your account. It helps us make sure that it’s you trying to access your account—and not a hacker. It’s also sometimes called 2-factor authentication.

Each time you sign in to a VA website or app, you’ll use multifactor authentication to verify you’re you. You’ll do this using a device that only you should have, such as your mobile phone. 

You’ll get a unique code by text message or phone call, or through another option you choose. Other options may include a supporting app like Google Authenticator, a security key, or backup codes. You’ll then enter that code to access your account. 

This way, even if someone were to guess or steal your username and password, multifactor authentication can stop them from accessing your account. 

Play our video on multifactor authentication (YouTube)

Learn more about authentication options on the website

Learn more about multifactor authentication on the website

Why did I get an email asking me to confirm my email address?

We need to confirm your email address before we can give you access to your account. and help us provide this service securely. You’ll get an email from the account partner you chose. 

I didn’t get a confirmation email. What should I do?

Check your inbox and your spam folder. You should have a confirmation email from the account partner you chose (either or 

If you don’t have a confirmation email, call us at 800-698-2411 and select 0 (TTY: 711). We’re here 24/7. 

What if I get an error message when I try to sign in to

If you get the message “We’re sorry. Something went wrong on our end,” take these steps: 

  • Clear your internet browser’s cookies and cache. Depending on your browser, you’ll find this information referred to as “Browsing Data,” “Browsing History,” or “Website Data.”
  • Make sure your cookies are enabled in your browser settings. Depending on the browser you’re using, you'll usually find this information in the “Tools,” “Settings,” or “Preferences” menu.
  • If you’re using Internet Explorer or Microsoft Edge, and clearing your cookies and cache doesn’t fix the problem, try using Google Chrome or Mozilla Firefox instead.
    Download Google Chrome
    Download Mozilla Firefox
  • If you’re using Chrome or Firefox and it isn’t working, get the latest updates for your browser.

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411 and select 0 (TTY: 711).

What if I can’t sign in to because my password doesn’t work?

First, try resetting the password for the account you use to sign in to

Note: If you need more support from or, go to the account service’s website.

Go to the help center

Go to the support section

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411, and select 0 (TTY: 711). We’re here 24/7.

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Need more help?

MyVA411 main information line: 800-698-2411