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Learn what the PACT Act means for your VA benefits

Signing in to VA.gov

Get answers to your questions about signing in to VA.gov to manage your benefits and services online. 

How do I sign in to VA.gov?

You can sign in to VA.gov with any of these 4 accounts:

  • Login.gov
  • ID.me
  • My HealtheVet
  • DS Logon

If you don’t have an account, you can create one with Login.gov or ID.me now. 

Should I create a Login.gov or ID.me account to sign in to VA.gov?

You can create either of these free accounts to sign in to VA.gov.

Both Login.gov and ID.me offer these benefits: 

  • Access to all your VA benefits, services, and information in a single, secure account 
  • A secure sign-in option that protects your privacy and complies with the latest federal security standards
  • A single account to manage your other government benefits and services (like Social Security benefits or federal job applications)

Here’s the difference between these 2 accounts: 

  • Login.gov is an account created, maintained, and secured by the U.S. government. It encrypts your stored information at 2 levels. Encryption translates your data into code that only you can access as the account holder. This means only you can access and change your information. 
  • ID.me is an account created, maintained, and secured by a trusted technology partner. It uses bank-grade encryption to keep your personal info safe. It gives you control over which services can share your information.

What’s multifactor authentication and why does VA.gov use it?

Multifactor authentication is an extra layer of protection on your account. It helps us make sure that it’s you trying to access your account—and not a hacker. It’s also sometimes called 2-factor authentication.

Each time you sign in to a VA website or app, you’ll use multifactor identification to verify you’re you. You’ll do this using a device that only you should have, such as your mobile phone. 

You’ll get a unique code by text message or phone call, or through another option you choose. Other options may include a supporting app like Google Authenticator, a security key, or backup codes. You’ll then enter that code to access your account. 

This way, even if someone were to guess or steal your username and password, multifactor authentication can stop them from accessing your account. 

Play our video on multifactor authentication (YouTube)

Learn more about authentication options on the Login.gov website

Learn more about multifactor authentication on the ID.me website

Why did I get an email asking me to confirm my email address?

We need to confirm your email address before we can give you access to your VA.gov account.

Login.gov and ID.me help us provide this service securely. You’ll get an email from the account partner you chose. 

I didn’t get a confirmation email. What should I do?

Please double-check your inbox and your spam folder. You should have a confirmation email from the account partner you chose (either Login.gov or ID.me). 

If you don’t have a confirmation email, call us at 800-698-2411, select 0 (TTY: 711). We’re here 24/7. 

What if I get an error message when I try to sign in to VA.gov?

If you get the message “We're sorry. Something went wrong on our end,” take these steps: 

  • Clear your internet browser's cookies and cache. Depending on your browser, you'll find this information referred to as “Browsing Data,” “Browsing History,” or “Website Data.”
  • Make sure your cookies are enabled in your browser settings. Depending on the browser you're using, you'll usually find this information in the “Tools,” “Settings,” or “Preferences” menu.
  • If you're using Internet Explorer or Microsoft Edge, and clearing your cookies and cache doesn't fix the problem, try using Google Chrome or Mozilla Firefox instead.
    Download Google Chrome
    Download Mozilla Firefox
  • If you're using Chrome or Firefox and it isn't working, get the latest updates for your browser.

If you've taken these steps still can't sign in, call us at 800-698-2411 and select 0 (TTY: 711).

What if I can’t sign in to VA.gov because my password doesn’t work?

First, try resetting the password for the account you use to sign in to VA.gov:

Note: If you need more support from Login.gov or ID.me, go the account service’s website.

Go to the Login.gov help center

Visit the ID.me support section

If you’ve taken these steps and still can’t sign in, call us at 800-698-2411, and select 0 (TTY: 711). We’re here 24/7.

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