Verifying your identity on VA.gov
If you have an existing My HealtheVet or DS Logon account, you won’t need to verify your identity again when you sign in to VA.gov. If you don’t have one of these accounts, we’ll help you verify your identity using ID.me.
How to verify your identity on VA.gov
If you have a Premium My HealtheVet or Premium DS Logon account, you can use your existing account to sign in. Because you already verified your identity when you got your Premium account, you won’t need to verify your identity again before doing common tasks on VA.gov, like checking your claim status or sending a secure message to your health care team.
If you don’t have a Premium My HealtheVet or Premium DS Logon account, we’ll help you verify your identity using ID.me—a trusted partner that provides the strongest identity verification system available to prevent fraud and identity theft.
To go through the ID.me identity-proofing process, you’ll need:
- A smartphone (or a landline or mobile phone and a computer with an internet connection), and
- Your Social Security number, and
- Proof of your identity, either:
- Your driver’s license or passport, or
- The ability to answer questions based on private and public data (like your credit report) to prove you’re you
You can verify your identity at your nearest VA regional office as part of the process of getting a Premium DS Logon account. You can then use this account to sign in to VA.gov without having to verify your identity online.
You’ll need to:
- Bring 2 forms of ID that meet the requirements of the U.S. Citizenship and Immigration Services Form I-9. Accepted forms of ID include an unexpired U.S. passport and a current driver’s license.
Find out what other documents are accepted
- Make sure the VA regional office has your current address on file
After your DS Logon request goes through, you’ll receive a DS Logon activation letter by mail in 7 to 12 business days. You’ll use the information from the letter to activate your account on the DS Logon self-service website.
Find a VA regional office near you
Visit the DS Logon self-service website
If you’re a VA patient, you can verify your identity at your local VA health care facility as part of the process of getting a Premium My HealtheVet account. You can then use this account to sign in to VA.gov without having to verify your identity online.
You’ll need to bring:
- An Individuals’ Request for a Copy of Their Own Health Information (VA Form 10-5345a-MHV). You can download a PDF copy of this “VA release of information” form, call ahead to ask the staff to mail you a form, or ask for a form when you arrive.
Download VA Form 10-5345a-MHV (PDF)
Find the phone number for your nearest VA health care facility
- A government-issued photo ID. You can use your Veteran Health Identification Card or a valid driver’s license.
A VA staff member will verify your identity, record your information in the MyHealtheVet system, and confirm that you’re eligible for a Premium account. They'll add a copy of your VA Form 10-5345a-MHV to your VA medical record and shred your original paper copy.
If you can’t verify your identity online or do it in person at a VA regional office, you may be able to verify your identity by phone as part of the process of getting a Premium DS Logon account. You can then use this account to sign in to VA.gov without having to verify your identity online.
You can only use this method to verify your identity if you’ve received a VA direct deposit payment by Electronic Fund Transfer (EFT), like a disability compensation or pension payment.
Call us at 800-827-1000. When you’re prompted to give a reason for your call, say, “eBenefits.”
You’ll need this information:
- Your full name (the last name you used while in service may be different from what’s provided)
- Your Social Security number
- Your checking or savings account number
- The dollar amount of your most recent EFT
Note: If you have power of attorney and are upgrading someone else's DS Logon account, you can verify their identity by phone if they’ve received a VA direct deposit payment.
Common issues with verifying your identity on VA.gov
You’ll need either a landline or mobile phone, and a computer with an internet connection.
At this time, we can’t support:
- Phones registered under a family member or spouse
- Virtual phone services like Skype or Google Voice
- International phone numbers
If you don’t have a phone that can receive text messages, during the set-up process:
- Choose “phone call” when asked how you’d like to receive your 6-digit code to set up your phone for 2-factor authentication.
- Choose “email” when asked how you’d like to receive the link to download the ID.me Wallet app to get started using ID.me.
If you don’t have a phone that can take photos, during the set-up process:
- Choose the “verify by answering questions” option when asked how you’d like to verify your identity, or
- Be sure you have a photo of either your driver’s license or passport on your computer, or that you can scan one in, so you can upload it to verify your identity using one of these forms of ID.
While we’re trying to verify your identity, if we find that your credit is frozen, we’ll give you a link to an Experian page that offers you a free single-use personal identification number (PIN). This PIN will let you give us one-time access to your credit information that we need to verify your identity.
Your credit freeze will stay active. Verifying your identity doesn’t affect your credit score.
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If you have a Premium My HealtheVet or DS Logon account, you can sign in using those credentials and you won’t need to verify your identity.
If you’re signing in through your ID.me account, you’ll need to use your most recent official stateside address and phone number (the information that will match records like your credit history)—even if it’s not your current contact information.
Try answering the personal security questions again, following these tips:
- Pull a copy of your credit report from Experian, a credit reporting company, and use it to double-check that the answers you’re providing to ID.me during the proofing process match the information in your report.
Go to Experian.com to get your credit report
- If you think your credit report has the wrong information, you’ll need to file a dispute with Experian.
Go to Experian.com to file a dispute
- If you’ve recently moved, changed names, or have a different permanent address, try using your previous information.
- Make sure you enter a phone number that’s registered in your name.
You can try using your driver’s license or passport to verify your identity. Be sure to follow the image guidelines provided when you upload a copy of your driver’s license or passport.
Note: If you have a Premium My HealtheVet or Premium DS Logon account, you can sign in using those credentials and you won’t need to verify your identity. If you don’t have an existing Premium account, find out how to get one.
It depends on how you sign in to VA.gov.
- If you set up a verified VA.gov account through ID.me, you need to set up 2-factor authentication. This gives you an extra layer of security. You can only get into your account after you’ve signed in with a password and a 6-digit code sent to your phone. Authentication helps to make sure no one but you can access your account—even if they get your password.
- If you sign in to VA.gov using your existing Premium My HealtheVet or Premium DS Logon account, setting up 2-factor authentication is optional. You can set it up when you sign in or any time from your VA.gov profile.
- If you sign in to VA.gov using your existing basic or Advanced My HealtheVet or basic DS Logon account and don’t want to verify your identity, you don’t need to add 2-factor authentication. But you won’t be able to use the site’s tools that require you to verify your identity. You won't be able to check your claim status or send a secure message to your doctor.