What your claim status means
Your claim status tells you where your claim is in the review process. Keep reading to learn about the terms we use for each stage of the process.
| Claim status | What it means | ||
|---|---|---|---|
| Claim status | Claim received | What it means | We received your claim, but it hasn’t been assigned to a reviewer yet. |
| Claim status | Initial review | What it means | We assigned your claim to a reviewer, who will determine if we need any more information from you. |
| Claim status | Evidence gathering, review, and decision | What it means | We’re getting evidence from you, your health care providers, governmental agencies, and other sources. We’ll review the evidence and make a decision. |
| Claim status | Preparation for notification | What it means | We’ve made a decision on your claim, and we’re getting your decision letter ready to mail. |
| Claim status | Complete | What it means | We’ve sent you a decision letter by U.S. mail with details about how we made the decision on your claim. |