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What your claim status means

Your claim status tells you where your claim is in the review process. Keep reading to learn about the terms we use for each stage of the process.

Claim status What it means Claim received  We received your claim. We haven’t assigned the claim to a reviewer yet.  Initial review  We assigned your claim to a reviewer. The reviewer will determine if we need any more information from you. Evidence gathering, review, and decision We’re getting evidence from you, your health care providers, government agencies, and other sources. We’ll review the evidence and make a decision.  Preparation for notification We’ve made a decision on your claim. We’re getting your decision letter ready to mail to you. Complete We’ve sent you a decision letter by U.S. mail. This letter includes details about how we made the decision on your claim.

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