Contact us

Find phone numbers and contact information at VA Richmond Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates. Call .

Alternatively, you may submit a query through the Ask VA portal, found here: Ask.VA.gov | Veteran Affairs.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Located on the 1st and 4th floor are boxes with "Tell the Director" forms nearby for comments, suggestions, or questions. The director personally reviews each submission.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Richmond health care bill online, by phone, by mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Automated Refill Line

An automated refill line is available for all Richmond VAMC patients. Please call one of the following numbers:

1- (Richmond area)
1-
After you have dialed the number, wait for the automated attendant to answer.
Enter your entire social security number, then press the # key. Wait for an answer.
For Rx, Press 2, then wait for an answer.
To refill a Rx, Press 1, then wait for an answer.
Enter your 7 digit prescription number, then press the # key. Wait for an answer.
To refill additional prescriptions, press 1 and repeat the process.

If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.

Refills at Richmond VAMC Pharmacy

All veterans are encouraged to refill their prescriptions by phone or Internet. Many prescriptions are filled by the Charleston Central Mailout Pharmacy (CMOP). Because of our patient workload, prescription refills or renewals must be mailed from the Charleston CMOP and the Chelmsford CMOP, and cannot be refilled at the Richmond VAMC outpatient pharmacy.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Richmond health care.

Mailing address

Richmond VA Medical Center
1201 Broad Rock Blvd.
Richmond, VA 23249

Main phone numbers

Local: 804-675-5000
Toll-free: 800-784-8381

To use Telecommunications Device for the Deaf (TDD) services: dial 711

Extensions

Dial the main number first, then enter the extension when prompted.

A-F

Acupuncture (Pain Clinic): 15330

Adaptive Sports Therapy: 16433 / 14683

Agent Cashier: 13331

Agent Orange (C & P): 14665

AIDS / HIV Coordinator: 15435

American Legion: 16081

American Red Cross: 1-

Amputee Care Support: 13030

Anesthesia PreOp: 13959

Anticoagulation Clinic: 15292

Aquatic Therapy: 15330

Audiology: 15254

Audiology - Speech Pathology: 11385

Barber Shop: 13496

Bariatric: 18804

Behavioral Health: 15411

Billing Office: Customer Service: 1-

Blind Rehab. Orientation Specialist (BROS): 12141

Blood Bank: 15523

Blood Lab: 14483

Blue Clinic: 1-

Bone Mineral Density Clinic: 15424

Burn Pit Exposure (C & P): 14665

Camp Lejeune Water (C & P): 14665

Cancer Center: 17832

Canteen: Cafeteria : 15133

Canteen: PX : 15133

Cardiology: 15419

Cath Lab: 15448

Chaplain Service: 12104

Chiropractor: 15330

Clothing Allowance: 15121

Colon Clinic: 15752

Colonoscopy: 15456

Community Care / Fee Basis: 15537

Community Living Center (1N): 14641

Compensation & Pension (C&P): 14665

Compensation Work Therapy (CWT): 14520

CT Scheduling: 15237

Cytology: 14488

Dental: 15251

Dental Eligibility: 15434

Dermatology: 13892

Details / Death Notifications: 15530

Diabetes Classroom: 15367

Diabetic Clinic: 14571

Diabetic Tele Retinal Imaging : 16571

Dialysis (same as Hemodialysis): 14271

Dietary (Mission Bistro): 15831

Disabled American Veteran (DAV):

Ear: Nose: & Throat (ENT) : 15752

Echo Lab: 15413

EKG: 12635

Emerald Clinic: 1-

Emergency Room: 14624

Emergency Room Charge Nurse: 15378

EMG / EEG Scheduling: 15127

Employee Health: 13020 / 13019

Endocrinology: 15424

Endoscopy: 15456

Environmental Health (C & P): 14665

Equal Employment Opportunity (EEO): 13184

Eye Clinic: 15541

Fast Track / Urgent Care: 13785

Fiscal: 15004

Fisher House I: 16601

Fisher House II: 16601

G-M

General Surgery: 15752

Geriatrics / Extended Care: 16746

GI Clinic: 15021

GI Endoscopy: 15456

Green Clinic: 1-

Gulf War (C&P): 14665

H & M Travel (Travel Dispatch) : 14011

Hand Clinic - Orthopedics: 15407

Hematology Oncology : 15379

Hemodialysis: 14271

Hepatology: 15021

Histology / Pathology: 14423

Holter Lab: 13500

Home Telehealth: 16525

Homebase Primary Care (HBPC): 16746

Homeless Veteran Hotline: 1-

Homeless Veterans Program (HCHV): 12041

Infectious Disease: 15018

Infusion Clinic: 17458

Intensive Care Unit (ICU): 14606

Interventional Radiology: 16928

Kinesiotherapy: 15330

Lipid Clinic: 15367

Liver Clinic: 15802

Lodging: 15850

Lost and Found: 14632

Main Entrance Front Desk: 15109

Mammography: 16065

Medical Records: 15606

Medical Subspecialty Clinic : 15602

Medical Surgery Endocrinology Men's Health: 15409

Mental Health: 15411

Metabolic Bone: 15424

Methadone Clinic: 12679

Military Sexual Trauma Coordinator: 12230

Million Veteran Program (MVP): 17301 / 13295

Minor Procedure: 13014

MOVE ! Clinic: 13299

MR - Imaging: 15230

Music Therapy: 16100

My Healthy Vet Center: 15312

N-Z

Neuro Psyc: 15411

Neurology: 15127

Neurosurgery: 15398

Nuclear Medicine: 15510

Nurses Station (2F): Surgical: 14605

Nutrition: 15572

Occupational Therapy (OT): 15330

Occupational Therapy and Assistive Technology: 15576

OIF / OEF (C & P): 14665

Oncology Clinic (Medical: Hematology & Surgical): 15379

Optical Shop: 16580

Orange Clinic: 1-

Orthopedics: 15407

Outpatient Transfer: 5824

Pacemaker Clinic: 15466

PACT Act ( C & P): 14665

PACU: 17323

PADRECC (Parkinson Center): 15931

Pain Clinic (IPC): 15188

Paralyzed Veterans of America (PAV): 15316

Pathology: 14423

Patient Billing:

Patient Experience: 15545

Pharmacy: 1-

Physical Medicine & Rehab (PM&R): 15330

Physical Therapy: 15330

PIV Office : Fingerprinting: ID Cards: 14685

Plastic Surgery Clinic: 15752

Podiatry: 16910

Police & Security Service: 15278

Police Emergency: 16911

Polytrauma Rehabilitation Center: 17252

Polytrauma Transition Center: 15576

Post Traumatic Stress Disorder Clinic (PTSD): 14175

Pre Registration: 16660

Privacy Office: 11012

Prosthetics: 15121

Protime / Warfarin Clinic: 15292

Public Affairs: 16867

Pulmonary Clinic: 15605

Pulmonary Function Lab 1: 14354

Pulmonary Function Lab 2: 14490

Radiation Oncology: 15105

Radiology (X-Ray): 15101

Red Clinic: 1-

Regional Amputee Center: 13030

Rehabilitation Medicine Service (RMS): 15330

Release of Information (ROI): 15606

Renal Clinic: 15596

Respiratory : 14373

Rheumatology: 15470

Richmond - Veteran's Health ID Card: 15611

Rotunda Entrance: 11344

Ruby Clinic: 1-

Scan - Echo: 15413

Seizure & Headache Clinic: 15012

Sitter & Barfoot Veterans Care Center:

Sleep Clinic: 16737

Sleep Lab: 16737

Sleep Lab: Pulmonary : 16737

Social Work Service: 15760

Speech language Pathology: 11385

Spinal Cord Injury (1U): 13933

Spinal Cord Injury (1V): 15128

Spinal Cord Injury (1W): 14601

Substance Abuse Treatment Program (SATP): 15410

Substance Use Disorder Clinic (SUD): 15410

Surgical Oncology: 15752

Surgical Outpatient: 15752

Tele Dermatology / Tele Eye : 16571 / 18013

Telehealth: 16904

Toxic Exposure (C & P): 14665

Travel: 15803

Travel Dispatch (H &M Travel): 14011

Triage Nurse:

Ultrasound Scheduling : 15883

Urology (CYSTO): 14191 / 15752:

Urology (GU): 15409

Vascular Surgery: 15404

VBA Benefits Office: 16546

Veteran's Telehealth Resource Center: 16571

VHA Health Benefits Office: 15611

VIP PM&R: 15330

Visual Impairment Outpatient Rehab (VISOR): 12267

Visual Impairment Service Team (VIST): 15221

Voluntary Service (CDCE): 15135

Whole Health: 16870

Women's Health Center: 16998

Yellow Clinic: 1-

0-9

1st Advantage Credit Union:

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the health care system. Public Affairs can not make or cancel medical appointments. For assistance with clinical matters, please call the main hospital number at .

Phone: 804-675-6867

After hours or on weekends, call the operator at 804-675-5000, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Richmond

Mail:

Richmond VA Medical Center
Release of Information Office (136D)
1201 Broad Rock Blvd.
Richmond, VA 23249

For questions about your request to VA Richmond

Phone: 804-675-5000

Additional FOIA request information

See the Veterans Health Administration section on the VA Freedom of Information Act page.

Report an issue

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: Coming soon!
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018