Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA Salem health care facility.
Refill your prescriptions
Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.
Be sure to order your refills at least 10 days before your supply runs out.
We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.
Online refills
With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.
Refill App
Refill and track your VA prescriptions on your mobile phone or tablet with the VA: Health & Benefits app.
VA: Health and Benefits | VA Mobile
Phone refills (automated refill line)
540-982-2463, Choose option 1, then option 1
888-982-2463, (toll free from outside the Salem area)
Mail refills
Mail the refill request form, that comes with your prescription, to the provided address.
Pick up new prescriptions
You can pick up new prescription orders at the Salem VA Medical Center Pharmacy.
We encourage refills to be delivered via mail so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions.
NOTE: Danville, Lynchburg, Staunton, Tazewell, and Wytheville CBOCs do not have an on-site pharmacy. The Salem VA Medical Center is the only location with an on-site pharmacy.
Salem VA Medical Center
Outpatient Pharmacy
Building 143
Map of Salem campus
Hours: Monday through Friday, 8:00 a.m. to 6:30 p.m. ET
Contact us with questions about your prescriptions
Pharmacy support
MyHealtheVet: submit questions directly to the pharmacy through MyHealtheVet.
Phone: 540-982-2463, ext. 2720
Hours: Monday through Friday, 7:45 a.m. to 4:30 p.m. ET
Safely dispose of your medicine
Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.
You can find the large blue MedSafe boxes at:
- Salem Campus, Building 143 in the Outpatient Pharmacy waiting area