Pharmacy
VA provides a generous pharmacy benefits program to Veterans who are eligible to receive VA care. The VA pharmacy can fill your prescriptions when they are ordered by VA providers and VA-authorized community providers. If you have prescriptions written by private health care providers, talk with your VA health care provider to determine if it can be filled by VA.
Refill your prescriptions
Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.
Be sure to order your refills at least 10 days before your supply runs out.
We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.
VA App
Refill and track your VA prescriptions on your mobile phone or tablet with the VA: Health & Benefits app.
VA: Health and Benefits | VA Mobile
Online
Manage your prescriptions through My HealtheVet
Phone refills (automated refill line)
540-982-2463, Choose option 1, then option 1
888-982-2463, (toll free from outside the Salem area)
Mail refills
Mail the refill request form, that comes with your prescription, to the provided address.
New prescriptions
You can pick up new prescription orders at the Salem VA Medical Center Pharmacy.
We encourage refills to be delivered via mail so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions.
NOTE: Danville, Lynchburg, Staunton, Tazewell, and Wytheville CBOCs do not have an on-site pharmacy. The Salem VA Medical Center is the only location with an on-site pharmacy.
Salem VA Medical Center
Outpatient Pharmacy
Building 143
Map of Salem campus
Hours: Monday through Friday, 8:00 a.m. to 6:30 p.m. ET
Prescription cost
Your VA eligibility and service connection determines what, if any, copayments are required.
Prescription availability
Products that are available for prescription at all VA medical facilities.
Veterans Affairs National Formulary (VANF)
Care in the Community (CITC) prescriptions
CITC prescriptions can be filled through the VA pharmacy. Only your Care in the Community provider can renew existing CITC prescriptions. Ask your CITC provider to fax your prescription.
Fax:
Pharmacy support
Ask A Pharmacist VA Mobile App
Phone: 540-982-2463, ext. 2720
Hours: Monday through Friday, 7:45 a.m. to 4:30 p.m. ET
Pharmacy Programs
Pharmacogenomics (PGX)
Learn about how a simple blood test uses your genes to help providers determine the best medications to prescribe.
Sodium Glucose Transporter-2 (SGLT‑2) Inhibitors
SGLT-2 inhibitors are medicines that help your kidneys remove excess sugar, salt, and fluid
through your urine. Talk with your provider, pharmacist, or heart and kidney specialists to learn if SGLT-2 inhibitors are a good option for your health care.
Benefits of SGLT-2 inhibitors
- Type 2 Diabetes: lowers blood sugar
- Heart Disease: lowers the risk of death from heart disease
- Heart Failure: lowers the risk of hospitalization and death from heart failure
- Kidney Disease: lowers the risk of worsening kidney disease and needing dialysis
HIV PrEP (Pre-Exposure Prophylaxis)
HIV PrEP (Pre-Exposure Prophylaxis) is medicine that reduces the risk of HIV infection if you are exposed. If you are at risk of becoming infected with HIV, it can be an important part of your sexual health care. If you inject drugs, it can be an important part of your safer drug-use practices. It works very well and is very safe if used as prescribed. PrEP is available as a daily oral medication (pill) or as a once-a-month injection (shot).
Talk openly with your providers about your sexual and/or drug-use practices, your HIV risks, and your ability to take PrEP regularly—it’s the only way they can determine if PrEP is likely to work for you, and it’s the best way to identify the right tools to keep you healthy.
Additional resources
Safely dispose of your medicine
Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.
You can find the large blue MedSafe boxes at:
- Salem Campus, Building 143 in the Outpatient Pharmacy waiting area