Contact us

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Salt Lake City health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Salt Lake City health care.

Mailing address

George E. Wahlen Department of VA Medical Center
500 Foothill Drive
Salt Lake City, UT 84148

Main phone numbers

Local: 801-582-1565
Toll-free: 800-613-4012, select 0

To use TeleType for the Deaf (TTY) services: dial 711

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Salt Lake City Healthcare System.

Phone: 801-582-1565, ext. 1955
Email: jeremy.laird@va.gov

After hours or on weekends, call the operator at 801-582-1565 and ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Salt Lake City Healthcare System

Email: Coming soon!
Fax: Coming soon!
Mail:

George E. Wahlen Department of Veterans Affairs Medical Center
Business Office
Release of Information
500 Foothill Drive
Salt Lake City, UT 84148

For questions about your request to VA Salt Lake City Healthcare System

Phone: Coming soon!

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.

• See the VA FOIA Library, which publishes commonly requested records.

• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Salt Lake City

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Coming soon!

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online:  https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

 

Support for first responders

You can use these VA and Veteran Service Organization contacts to help connect Veterans to resources in their community for help.

Veterans Crisis Line

Connect Veterans with caring, qualified Veteran Crisis Line responders for free, private help anytime 24/7.
Phone: 988, select 1

VA Salt Lake City health care

We provide Veterans with health care services at 11 locations in Utah, Nevada and Idaho.

George E. Wahlen Department of Veterans Affairs Medical Center

Main phone: 801-582-1565
Mental health clinic: 801-582-1565 x1255

View our clinic locations and contact information.