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Hoptel

San Francisco VA Medical Center provides overnight lodging accommodations to eligible Veterans receiving health care services. The Hoptel is located at 4150 Clement Street in San Francisco, CA 94121, and is situated in buildings; 9, 10, and 22.

How our Hoptel looks from the front entrance

About

Buildings 9 and 10 are historical buildings and include shared restrooms. No elevator access is available.  Building 22 has a wheelchair-access ramp. All three buildings have free Wi-Fi available.

Minor children are not permitted in temporary lodging facilities on VA grounds. 

Eligibility

The residential address of the Veteran must be 50+ miles from San Francisco VA Medical Center to be eligible for Hoptel lodging.

Veterans must be scheduled to receive care in which they are not able to return home the same day.

Reservations

Please contact your referring clinic to request a stay at the Hoptel. Arrangements must be made in advance by the referring clinic. A consult will need to be placed and must be approved by the Hoptel Team. You will receive a call from Hoptel staff when this request has been submitted and approved.

Caregivers

One certified and medically stable caregiver is eligible to lodge with a Veteran.
Lodging for caregivers, while a Veteran is undergoing a procedure or inpatient, cannot be accommodated.

Items to bring for your stay at the Hoptel: 

  • Veteran ID 
  • Medications 
  • Hygiene items such as toothbrush and toothpaste 
  • Clothes 
  • Entertainment (i.e., books, a laptop)
  • Medical devices 
  • Shower shoes

 

Items not permitted at the Hoptel: 

  • Guns, weapons, firearms, or explosives 
  • Illegal substances 
  • Pets 
  • Alcoholic beverages
  • Oxygen tanks
  • Personal appliances 
  • Smoking devices

 

Meal choices: 

  • Complimentary hot meals can be picked up in Building 22 at 5:00 p.m. 
  • Complimentary cold box meals can be picked up in Building 22 at 5:00 p.m.
  • Microwaves are available in Building 9
  • Ice and water machine is available in Building 9
  • Snack and drink vending machines are available in Building 9
  • Canteen is open on the weekdays from 7:00 a.m. to 2:00 p.m. in Building 7 and the Patriot Store (convenience store) is open from 7:00 a.m. to 4:00 p.m. in building 7
  • Coffee is available in the lobby of Building 22 until 2:00 p.m.

Service Dogs

Registered and trained service dogs are allowed to lodge in Hoptel, however, house pets are not allowed to lodge in the Hoptel. Service dogs must remain on leash and under the voice control of the owner at all times. Service dogs are not allowed to be left in patient rooms alone. The Veteran is responsible for the care and waste removal of service dogs while on campus. When checking in proof of vaccination for a service dog is required. One registered and trained service dog per reservation.

On-site Staff

  • 6:00 a.m. to 8:00 p.m. from Monday through Wednesday 
  • Noon to 7:00 p.m. on Sundays 

Please let Hoptel staff know at ext. 22529 if you plan on arriving after 8:00 p.m. on your check-in day.

For additional questions please contact the Hoptel at ext. 22529

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