Pharmacy

Refill your prescriptions

Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.

Be sure to order your refills at least 10 days before your supply runs out.

We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.

Online refills

With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.

Phone refills (automated refill line)

307-675-3278
866-822-6714, ext. 3278 (toll free from outside the Sheridan area)

Mail refills

Mail back the refill request form that comes with your prescription to the provided address.

Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.

Pick up new prescriptions

You can pick up new prescription orders at one of our VA Sheridan health care pharmacies.

We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.

Sheridan VA Medical Center

Ambulatory Care Clinic
First floor
Map of Sheridan campus
Hours: Monday through Friday, 8:30 a.m. to 4:00 p.m. MT

Contact us with questions about your prescriptions

Pharmacy support

Call our VA Health Connect team 24/7 to refill and renew prescriptions and ask medication-related questions.

Phone:

Urgent Care prescription need

If you have an urgent care prescription, you can fill it at an in-network community pharmacy but only up to a 14-day supply.  

Your provider should make sure the medication is on our Urgent/Emergent Formulary (list of approved medications). They’ll need to enter at least the first 3 letters of the medication in the search box and then select Urgent/Emergent Formulary. 

Check our Urgent/Emergent Formulary 

Here’s what you need to know:

• The pharmacy must be in the same state as your urgent care visit
• If you have a non-urgent prescription you take regularly or it’s more than a 14-day supply, you must fill it through VA
• If the prescription is for an opioid, we pay for up to a 7-day supply, or the state limit, whichever is less
• If you fill a prescription at an out-of-network pharmacy, you may have to pay the full cost, but may be reimbursed.

Learn how to file a reimbursement claim 

Find an in-network community pharmacy 

Safely dispose of your medicine

Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.

You can find the large blue MedSafe boxes at:

• Sheridan campus, 1st floor