VASNHS Simplifying Phone Operations with VA Health Connect Clinical Contact Center
VA Health Connect is modernizing Clinical Contact Centers to offer Veterans more options for accessing clinical, pharmacy, and scheduling services. It provides 24/7 on-demand access to virtual clinical and scheduling services via phone and video with a 100% virtual service, accessible remotely.
VA Health Connect is modernizing Clinical Contact Centers to offer Veterans more options for accessing clinical, pharmacy, and scheduling services. It provides 24/7 on-demand access to virtual clinical and scheduling services via phone and video. The VA Health Connect Clinical Contact Center is a 100% virtual service, accessible remotely.
VA Health Connect offers Veterans access to four core services with trusted VA professionals: Scheduling, Pharmacy support, Clinical Triage and Virtual Clinic Visits.
Veterans can use this service to make, reschedule, confirm, or cancel primary care appointments and get information and support related to VA services.
Local call centers have been consolidated under the Veterans Integrated Service Network (VISN) 21 VA Health Connect Clinical Contact Center. This includes advice nurse (clinical triage), pharmacy, and primary care scheduling for facilities.
The consolidation aims to ensure world-class healthcare regardless of location or care modality. VHA established VA Health Connect Clinical Contact Centers to provide Veterans and caregivers immediate, 24/7, on-demand access to clinical and scheduling services.
To reach the VA Health Connect Clinical Contact Center, simply call your main facility number and follow the prompts for pharmacy, appointment scheduling, or speaking with a nurse.
The VISN 21 VA Health Connect Clinical Contact Center operates 24/7, except for pharmacy services, which are available Monday to Friday from 7:30 am to 7:00 pm, excluding holidays. Clinical Triage allows Veterans to consult with registered nurses about symptoms and concerns and receive healthcare recommendations.
To avoid longer wait times, consider calling during off-peak hours such as mid-week, weekends, or after 4:00pm, utilizing automated prescription and appointment systems by calling the main facility phone number and following the prompts, or using the features within My HealtheVet for pharmacy, appointments, and messaging.
Just like in the VA medical center, VA Health Connect Clinical Contact Centers prioritize security. They use government-issued equipment via a secure network, employ secure login procedures, and ensure staff complete security and privacy training. Additionally, operations are conducted in a paperless environment to enhance personal health information protection.
To access the VA Health Connect Clinical Contact Center, please call
Phone: 833-983-0487