Pharmacy
Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines at a VA Southern Oregon health care facility.
Billing Changes for White City VA Pharmacy
As you know, pharmacy copayments had been paused for all Veterans in our health care system and VA clinics during the transition to the new Federal electronic health record system. After pausing pharmacy copays during this transition, VA will now resume charging copayments for outpatient pharmacy services in October. On your November statement, you will see required copayment charges for pharmacy medications dispensed on or after October 1, 2024. From then on, your pharmacy copayment charges will be seen on the next month's statement – just as would happen for Veterans receiving care and pharmacy benefits from any other VA medical center. (Please note: At this time, VA is working with Congress and Veterans Service Organizations to explore all debt relief options for uncollected copays. For those copays, there is no action needed at this time.)
After pausing pharmacy copays since 2022, VA will now resume charging copays for outpatient pharmacy services. Pharmacy copays were paused for all Veterans in the system during the deployment of the Federal electronic health record (EHR) system.
Veterans will begin to see a resumption of their Pharmacy copayment charges on an upcoming billing statement. Specifically, on their November statement, they will see required copayment charges for pharmacy medications dispensed on or after October 1, 2024. Thereafter, subsequent pharmacy copayment charges will be seen on the next month's statement - just as would happen for Veterans receiving care and pharmacy benefits from any other VA medical center. VA's Health Resource Center will offer support to Veterans who may have concerns regarding pharmacy billing.
We are evaluating all available options to mitigate the impact that retroactive copayment debts may have on Veterans. This includes additional discussions on the best path forward with Congress and VSO partners.
If Veterans have any concerns about paying copayments, VA offers several debt relief options, including repayment plans, compromise, or waiver. If they have questions about their statement or need assistance with medical debt relief, they can contact the Health Resource Center at
All Veterans who obtained medications and are copay required.
Refill your prescriptions
If you have a VA Provider…
To pick up new prescriptions at the pharmacy window, you must come to the pharmacy and request them.
If you would like your new prescriptions to be mailed to you, you do not need to request them at the pharmacy. Mailed prescriptions may take 7-14 business days to process.
Your VA health care benefits include prescription medicines and medical supplies prescribed by your VA health care team.
Be sure to order your refills at least 14 days before your supply runs out.
Online
With our VA Prescription Refill and Tracking tool, you can refill your VA prescriptions, track their delivery, and create lists to organize your medicines.
Go on-line to www.myhealth.va.gov. If this is your first time visiting this website, you need to register by clicking the red register button below the member login box. A Premium account is needed as of June 2022; go to www.myhealth.va.gov/premium for instructions to upgrade. Follow the steps on the screen to complete registration. Once you register, use your User ID and Password to log into your account. Next you can click on the Pharmacy tab to refill prescriptions using your most recent prescription number.
Phone refills (automated refill line)
541-830-7563 (Southern Oregon area)
800-809-8725 (toll free from outside the Southern Oregon area)
Mail refills
Refills are not automatically processed. To have your refills mailed, you need to request them. Request refills at least 2 weeks before you are out of medication. Refills can be requested at the pharmacy window to be picked up if it is less than a 90-day supply. Remember each prescription may have a different Rx
number; please use the most recent Rx number.
We mail most prescription refills through the U.S. Postal Service. For medicines that need to be kept refrigerated, or certain types of medical supplies, we may send your order through FedEx or UPS.
Note: Please don’t drop off the form at the pharmacy when you pick up your new prescription. We can’t process refill requests on the same day that new prescriptions are picked up.
Pick up new prescriptions
If you have a VA Provider…
To pick up new prescriptions at the pharmacy window, you must come to the pharmacy and request them.
If you would like your new prescriptions to be mailed to you, you do not need to request them at the pharmacy. Mailed prescriptions may take up to14 business days to process.
We ask that you don't try to refill prescriptions in person, so our pharmacists can focus on providing care to Veterans with urgent needs and new prescriptions. Refills are only available online, by phone or mail.
White City VA Medical Center
Outpatient pharmacy
Building 201
Map of White City VA Medical Center campus
Hours: Monday through Friday, 8:15 a.m. to 12:00 p.m. PT
Monday through Friday, 12:30 p.m. to 4:30 p.m. PT Closed all Regular and Federal holidays.
Contact us with questions about your prescriptions
Pharmacy support
Phone: 541-830-7563 or 800-809-8725, ext. 7563
Hours: Monday through Friday, 8:15 a.m. to 12:00 p.m. PT
Monday through Friday, 12:30 p.m. to 4:30 p.m. PT Closed all Regular and Federal holidays.
Safely dispose of your medicine
Drop off your expired or unwanted medicine at a MedSafe box. Disposing of your medicines safely can help protect other people as well as the environment.
You can find the large blue MedSafe boxes at:
- White City VA Medical Center campus, Building 201, outpatient pharmacy
Additional information
Please notify your VA SORCC Provider if you stop taking a medication that they have been providing.
- If you have any questions about safety or the quality of care provided by SORCC, please contact VA SORCC and ask to speak to a health care team about your concerns.
- If you have urgent questions outside normal business hours, call the main facility at
select 1 for Pharmacy, then 2 for ‘a Pharmacy representative’. You will be transferred to a VA Nursing telephone advice line. - A National VA directive specifies that Pharmacy Service cannot reverse a charge for a medication once it leaves the pharmacy. If you have medication you no longer take and would like to have it destroyed properly, bring it to the Pharmacy or contact your local police for proper disposal.
- If your medication is not on the VA Formulary, we will ask your provider to substitute a similar medication that is on the VA Formulary. If your outside provider does not want this substitution, they need to submit a formulary exception request, which takes up to 96 hours and may not always get approved.