As part of the Department of Veterans Affairs’ commitment to transparency and patient safety, we are proactively contacting Veterans to make sure their care was not impacted by challenges with our new electronic health record system at Spokane VA.
Our staff is working to quickly identify each patient who may have been affected and provide any needed follow-up care. As a Veteran, you may receive a letter asking you to check to make sure your:
- Prescribed medications are refilled and correct
- Appointments and referrals are scheduled
- Recommended tests are completed, and that you are notified of the test results
Our staff cares deeply about your health, and we want to continue to partner with you for your health and wellbeing. Thank you for your understanding as we work quickly to ensure that you receive the best possible medical care. Below are some answers to common questions about to the Oracle-Cerner electronic health record implementation:
On October 12, 2022, we sent letters to all patients who may have been affected by recent issues. The purpose of the letter is to provide information about the health record transition and to make sure Veterans with concerns have a way to contact a VA representative.
- If you received this letter and you do not have any concerns, then there is no need to respond.
- If you received this letter and you have concerns related to the processing of medical orders for labs, imaging, medications, medication renewals, prosthetics, medical supplies, pathology results, future follow-up appointments, or consultations, we ask that you contact us through the avenues noted in the letter you receive or go to https://ask.va.gov/. When you contact us, we’ll start the process of reviewing your records and confirm if everything is up to date.
If you do not have any concerns, then there is no need to respond. We do ask that you are vigilant about making sure your prescribed medications are refilled, your appointments and referrals get scheduled, your recommended tests are completed, and that you are notified of the results of all tests.
No. Please contact us through the avenues noted in the letter you receive or via https://ask.va.gov/ if you have concerns. We will review your record and reach out to you if further information is needed.
We recommend you keep an updated medication list, appointment list, referral list, and recommended testing list, and bring pill bottles to your appointments. Your medication list can be provided by a provider when you are seen at an appointment, or a list can be mailed to you with your permission. If you see providers outside VA, it is a good practice to bring copies of medications prescribed, appointment summaries, lab, imaging, and pathology results to your VA provider.
You can view a list of medications in the MyVAHealth Patient Portal under the pharmacy tab: https://patientportal.myhealth.va.gov/. Compare the list with the pill bottles you have at home and please reach out if you have questions or find discrepancies.
This information is available in the MyVAHealth Patient Portal. Lab results do not populate immediately and can take some time to display. If you do not have access to a test result, contact your provider via the MyVAHealth Patient Portal (https://patientportal.myhealth.va.gov/), or reach out through AskVA (https://ask.va.gov/)