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Contact us

Find phone numbers and contact information at VA St. Cloud Healthcare System for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA St. Cloud health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA St. Cloud health care.

Mailing address

St. Cloud VA Medical Center
4801 Veterans Drive
St. Cloud, MN 56303-2015

Main phone numbers

St. Cloud VA Phone Tree

Local: 320-252-1670
Toll-free: 800-247-1739

To use TeleType services: dial 711.

Brainerd VA Clinic                                                         218-855-1115

Billing VA Care                                                               866-347-2352

Billing Care in the Community (non-VA care)  877-881-7618

Caregiver Support Team                                          320-252-1670 Ext. 7283

Chaplain Service                                                         320-252-1670 Ext. 6386

Community Care Referrals                                     320-252-1670 Ext. 6401

Discrimination complaints                                     320-252-1670 Ext.6304

Eligibility                                                                        320-252-1670 Ext. 6340

Max J. Beilke VA Clinic, Alexandria                        320-759-2640

Montevideo VA Clinic                                                  320-269-2222

Homeless Veteran Hotline                                        877-424-3838

Veterans Crisis Line                                                     800-273-8255 Press 1

Nutrition Clinic                                                             320-252-1670 Ext. 6376

Patient Advocate                                                         320-255-6353

Pharmacy Refill Line                                                 855-560-1724

Privacy Officer                                                              320-252-1670 Ext. 6408

Public Affairs Office                                                   320-255-6353

Release of Information (Medical Records)      320-252-1670 Ext. 6336

Transition & Care Management Program        320-252-1670 Ext. 6453

Transportation                                                            320-252-1670 Ext. 7622

TRICARE                                                                         844-866-9378

Voluntary Service                                                       320-252-1670 Ext. 6365

VA Police                                                                        320-252-1670 Ext. 6355

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA St. Cloud Healthcare System.

Phone: 320-255-6353
Email: Barry.Venable@va.gov

After hours or on weekends, call the operator at 320-252-1670, ask for the administrator on duty.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA St. Cloud Healthcare System

Email: VHASTCFOIARequest@va.gov

Fax: 320-255-6459

Mail:

St. Cloud VA Medical Center
Release of Information
4801 Veterans Drive
St. Cloud, MN 56303

For questions about your request to VA St. Cloud Healthcare System

Phone: 320-252-1670, ext. 6408

Additional FOIA request information

Report an issue

Give us website feedback

To report a technical issue or give us feedback about this site, email our web team at Barry.Venable@va.gov

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Phone: 800-488-8244

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Learn more about the VA OIG hotline.

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Submit a complaint online: https://www.jointcommission.org/report_a_complaint.aspx
Phone: 800-994-6610
Fax: 630-792-5636
Email: complaint@jointcommission.org

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 6018

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